Customer service team lead Work, Jobs in Stourbridge, Wmd (with Salaries)

Customer Service Team Leader
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall Wood
- £32,500 - £35,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
13d
Complaints Experience & Journey Lead
National Westminster Bank PLC —Birmingham
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Financial services
- Annual leave
1d
Lead Customer Experience Manager
Sainsbury's —Birmingham
- £36,250 a year
- Management
- Leadership
- Employee discount
12d
Tyre Solutions Lead
RAC —Walsall
- £36,400 a year
- Communication skills
Continuous Improvement Lead
Window Systems Division —Telford
- Full-time
- Computer literacy
- Engineering
- Microsoft Office
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Customer service
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
15h
Contact Centre Team Manager
Vax Ltd —Droitwich
- Up to £32,000 a year
- Weekend availability
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
1d
AI Adoption & Innovation Lead
Correla —Solihull
- £80,000 a year
- AI
- Communication skills
- Annual leave
11d
Lead Food Manager
Sainsbury's —Birmingham
- From £36,250 a year
- Leadership
- Employee discount
13d
Key Lead - Bullring, Hollister
AFH STORES UK LIMITED —Birmingham
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
12d
Sales Team Leader
LKQ Corporation —Smethwick
- Full-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Visual Team Leader
NEXT —Birmingham
- £13.84 an hour
- Full-time
- Customer service
Cafe Team Leader
Tesco UK —Kidderminster
- £14.12 an hour
- Full-time
- Hospitality
- Customer service
- Café
7d
Admin Team Leader
Trifast —Walsall
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Annual leave
- Employee assistance programme
Front Office Team Leader
Hyatt Regency Birmingham —Birmingham
- £27,664 a year
- Weekend availability
- Hotel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
F&B Lead - NEC Exhibitions
Levy —Birmingham
- £34,500 a year
- Hospitality
- Customer service
- Leadership
- Annual leave
- Employee discount
LGV Team Manager
Ocado Logistics —Tamworth
- 12 hour shift
- Management
- Human resources
Lead, Experience
Canada Goose EU B.V. UK Branch —Birmingham
- Bachelor's degree
- Organisational skills
- Leadership
Quick apply
Senior F&B Lead- NEC Exhibitions
Levy —Birmingham
- £37,000 a year
- Hospitality
- Customer service
- Leadership
- Annual leave
- Employee assistance programme

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customer service team lead jobs near stourbridge, wmd

Customer Service Team Leader

WDC Automotive Ltd t/a wedelivercars.co.uk -
Walsall Wood

Quick apply

Job details

Permanent | Full-time
£32,500 - £35,000 a year
13 days ago

Benefits

Casual dress
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

We are looking for an experienced Customer Service Team Leader to lead a newly formed team within an established and growing operation.

This is an exciting opportunity for someone who has a proven background in building, developing, and leading customer service teams. You will play a key role in driving service excellence, supporting the wider business, and ensuring our customers continue to receive the brilliant, market-leading service that sits at the heart of our brand.

As Customer Service Team Leader, you will be responsible for leading the day-to-day performance of the team, upholding proven processes, and identifying opportunities to implement new and improved ways of working where required. You will also work closely with the Head of Business to support overall customer contract management, with a strong focus on Service Level Agreements, KPIs, and maintaining high standards across the customer journey.

Key Responsibilities

Lead, coach, and develop a newly formed customer service team.
Drive a culture of service excellence, accountability, and continuous improvement.
Ensure the team delivers against agreed Service Level Agreements and key performance indicators.
Monitor team performance and provide clear support, feedback, and guidance.
Support the Head of Business with customer contract management and operational requirements.
Act as an escalation point for customer queries, complaints, and service challenges.
Maintain strong working relationships with customers, internal teams, and key stakeholders.
Review existing processes and support the implementation of new processes where required.
Ensure all communication, both written and verbal, reflects the high standards of the business.
Promote a professional, customer-focused approach across the team.

About You

We are looking for someone who is confident, proactive, and passionate about delivering outstanding customer service. You will need to be comfortable leading from the front, setting clear expectations, and supporting your team to perform at their best.

The successful candidate will have:

A proven track record of building and leading customer service teams for a minimum of 2 years.
Experience managing team performance against SLAs, KPIs, or similar service targets.
Excellent written and verbal communication skills.
Strong people management skills, with the ability to motivate and develop others.
The confidence to deal directly with end customers and internal stakeholders.
A process-driven mindset, with the ability to identify improvements where needed.
A calm, professional approach when handling escalations or challenging customer situations.
A genuine interest in delivering brilliant service and representing the brand to a high standard.

What We Offer

Salary of £32,500 – £35,000 depending on experience.
Monday to Friday working pattern.
Opportunity to lead and shape a newly formed team.
A key role within an established operation.
The chance to make a real impact on customer service delivery, processes, and performance.
Supportive working environment with clear expectations and room to grow.

Pay: £32,500.00-£35,000.00 per year

Benefits:

Casual dress
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in stourbridge, wmd

Customer Service Team Leader

Complaints Experience & Journey Lead

Lead Customer Experience Manager

Tyre Solutions Lead

Continuous Improvement Lead

Helpdesk Team Leader

Contact Centre Team Manager

AI Adoption & Innovation Lead

Lead Food Manager

Key Lead - Bullring, Hollister

BCAL Operations Team Leader (Specialist Logistics)

Sales Team Leader

Visual Team Leader

Cafe Team Leader

Admin Team Leader

Front Office Team Leader

F&B Lead - NEC Exhibitions

LGV Team Manager

Lead, Experience

Senior F&B Lead- NEC Exhibitions

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