First officer Work, Jobs in Stourbridge, Wmd (with Salaries)

[6990] Control Room Operator
National Highways —Birmingham
- £29,010.00 - £37,762.50 a year
- Typing
- Communication skills
11d
Case Progression Officer
West Midlands Police —Wolverhampton
- Full-time
- Annual leave
- Employee assistance programme
4d
Proceedings Support Unit (PSU) Specialist
Independent Office for Police Conduct —Birmingham
- £41,878 a year
- Hybrid work
- Analysis skills
- Negotiation
- Time management
- Annual leave
- Employee assistance programme
5d
Tenant Engagement Officer
Dudley Metropolitan Borough Council —Dudley
- £35,412 - £38,220 a year
- Weekend availability
- Hybrid work
- Communication skills
12d
Customer Services Team Leader (Contact Centre Based)
Midland Heart —Birmingham
- £45,330 a year
- Monday to Friday
- Supervising experience
- Continuous improvement
- Team management
4d
Fire First Response Officer
Securitas —Worcester
- £16 an hour
- Weekend availability
- First Aid Certification
- Communication skills
Quick apply
8d
Legal Officer
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- No degree
- Travel
- Annual leave
- Work from home
6d
Housing Officer - Worcestershire, Hereford, Dudley
Serco Plc —Oldbury
- £29,250 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
6d
Senior Administrative/Development Officer (Maternity Cover 14 months)
Birmingham City University —Birmingham
- £38,050 - £44,131 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
11d
Quality Coach
Consumer Council for Water —Birmingham
- £35,017 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
5d
Senior Officer - National Cyber Crime Unit (NCCU) Threat Leadership
National Crime Agency —Birmingham
- £4,218 - £45,326 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Presentation skills
- Organisational skills
- Annual leave
14d
Business support officer - Fostering
Dudley Metropolitan Borough Council —Dudley
- £25,583 - £25,989 a year
- Full-time
- Hybrid work
11d
Senior Operations Coordinator
NetWatch Global —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- In-person
- Flexitime
Quick apply
6d
Practice Team Leader - Joint Legal Services
West Midlands Police —Birmingham
- Full-time
- SharePoint
- Leadership
- Annual leave
- Employee assistance programme
14d
Senior Business Support Officer
Dudley Metropolitan Borough Council —Brierley Hill
- £26,403 - £28,142 a year
- Part-time
- Hybrid work
- Administrative experience
- Communication skills
Business Support Officer - Free School Meals
Dudley Metropolitan Borough Council —Brierley Hill
- £25,583 - £25,989 a year
- Full-time
- Hybrid work
- School
11d
Customer Services Team Adviser
Advisory, Conciliation and Arbitration Service —Birmingham
- £30,120 - £30,995 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
13d
People Operations Officer
South and City College Birmingham —Birmingham
- £27,478.00 - £28,266.29 a year
- Full-time
- English
- School
- Employee discount
7d
Business Continuity, Preparedness and Resilience Practitioner
HM Revenue and Customs —Birmingham
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- Data analysis skills
- English
- Presentation skills
- Work from home
8d
Lead Investigator - Birmingham
Independent Office for Police Conduct —Birmingham
- £37,596 a year
- Hybrid work
- Analysis skills
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
11d

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first officer jobs near stourbridge, wmd

[6990] Control Room Operator

National Highways -
Birmingham

Apply Now

Job details

Permanent
£29,010.00 - £37,762.50 a year
11 days ago

Qualifications

GCSE
Typing
Communication skills

Full job description

Job reference: 000509

Salary: Competitive

Department: Traffic and Operational Delivery

Location: Birmingham (West Mids ROC)

Employment type: Permanent

Hours Per Week: 37

Job start date: 12/10/2026

Closing date: 31/07/2026

Job Description

About the job.

As a Control Room Operator, you’ll be the first line of support when someone makes that crucial roadside call. Whether it's a breakdown, an accident, or an urgent road issue, you'll be the voice of reassurance, the problem-solver, and the one who mobilises the right teams to take action. From setting road signs and signals, to coordinating with emergency services and ensuring our road workers can safely carry out maintenance and upgrades - you’ll be at the heart of it all.

Every day in our Regional Operations Centre is different. It’s fast-paced, dynamic and incredibly rewarding. We take immense pride in our work, knowing that we’re connecting businesses, families, and communities across the country with passion and dedication.

We’re looking for people to join our diverse and energetic team to manage our road networks in the West Midlands region, where you’ll be based at our Regional Operations Centre in Birmingham.

Our Control Room Operator's operate 24/7, 365 days of the year, so our operators work 6 days on, 3 days off. Consisting of: 3 earlies (6am – 2.26pm), 3 lates (2pm – 10.26pm), 3 rest, 3 covers (can be any of these shifts), 3 nights (10pm – 6.26am), 3 rest.

The salary for the position is £29,010 plus 25% shift allowance (combined salary of up to £36,262.50), increasing to £30,210 plus shift allowance after 9 months successful probation (combined salary of up to £37,762.50).

Monitoring live traffic conditions, using a range of tools and technologies, such as CCTV cameras, traffic sensors, and real-time data feeds, to keep an eye on traffic flow, congestion, and incidents.
Incident management, when an incident occurs, such as an accident, breakdown, or severe weather event, ROC operators are among the first to respond. You’ll coordinate the immediate response, which might involve dispatching traffic officers, alerting emergency services, or setting up road closures and diversions.
Providing accurate and timely information to road users. This can include updating digital road signs (Variable Message Signs), coordinating with local media, and providing updates to traffic information services.
Working closely with various stakeholders, including the police, fire services, and local authorities, to manage incidents and ensure the safety of road users.
Playing a role in coordinating road maintenance activities and construction work, ensuring that such operations are carried out safely and with minimal disruption to traffic.

About you.

We are looking for people who are great communicators and proficient problem-solvers. If you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

Some skills and requirements we are looking for include;

Decision-making and problem-solving skills
Excellent communication skills and telephone manner
Ability to work calmly under pressure
Comfortable with technology and able to quickly learn new systems
A high level of typing proficiency

Other Requirements

GCSE Maths and English (Grade C/4 or above), or equivalent. However, if you do not have these qualifications, please do still apply, as we’re likely to accept applicants who have relevant work experience or similar level qualifications.
Prepared to work shifts as part of a 24/7 cover.

About us.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

Please note, the advert may close ahead of the deadline if we receive a large number of applications.

Apply Now

Refine Your Search

first officer jobs in stourbridge, wmd

[6990] Control Room Operator

Case Progression Officer

Proceedings Support Unit (PSU) Specialist

Tenant Engagement Officer

Customer Services Team Leader (Contact Centre Based)

Fire First Response Officer

Legal Officer

Housing Officer - Worcestershire, Hereford, Dudley

Senior Administrative/Development Officer (Maternity Cover 14 months)

Quality Coach

Senior Officer - National Cyber Crime Unit (NCCU) Threat Leadership

Business support officer - Fostering

Senior Operations Coordinator

Practice Team Leader - Joint Legal Services

Senior Business Support Officer

Business Support Officer - Free School Meals

Customer Services Team Adviser

People Operations Officer

Business Continuity, Preparedness and Resilience Practitioner

Lead Investigator - Birmingham

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