Innovation associate Work, Jobs in Stourbridge, Wmd (with Salaries)

Customer Success Associate
Indra Renewable Technologies —Malvern
- £26,227.50 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
7d
Research Associate - Department of Applied Health Sciences - 107485 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- University
14d
Research and Innovation Associate in Network Testbeds for AI
Aston University —Birmingham
- £31,236 - £42,254 a year
- Full-time
- Doctoral degree
- University
- Annual leave
Research and Innovation Associate in Optical Network for AI
Aston University —Birmingham
- £38,784 - £42,254 a year
- Full-time
- Doctoral degree
- University
- Annual leave
Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme
Research Associate
Aston University —Birmingham
- £41,064 a year
- Full-time
- Doctoral degree
- University
- Annual leave
13d
Professional Services Associate
ZEISS Group —Birmingham
- Full-time
- Public speaking
- Travel
- Communication skills
- Annual leave
- Employee discount
Research Associate - Sport, Exercise and Rehabilitation Sciences - 107380 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Part-time
- Master's degree
- University
Paid Search Junior Associate
Dentsu —Stafford
- Full-time
- Microsoft Excel
- Data analysis skills
7d
Clinical Research Associate II, Oncology
IQVIA —Stafford
- Full-time
Assistant or Associate Professor in Artificial Intelligence for Manufacturing Systems (77978-0526)
University of Warwick —Coventry
- £47,389 - £67,468 a year
- Doctoral degree
- Engineering
- University
Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
Tier 2 Service Desk Engineer
The 848 Group —Stafford
- £31,000 - £38,000 a year
- Weekend availability
- Hybrid work
- Azure
- Customer service
- Travel
Quick apply
Assistant or Associate Professor in Applied Artificial Intelligence (53294-0526)
University of Warwick —Coventry
- £47,389 - £67,468 a year
- Doctoral degree
- Computer Science
- University
Compliance, Financial Crime Compliance, Risk Assessment and Controls, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- SQL
- Analysis skills
- Bachelor's degree
- Employee assistance programme
Medicines Optimisation eLearning Content Manager - Department of Pharmacy - 107495 - Grade 7
University of Birmingham —Birmingham
- £36,636 - £48,822 a year
- Full-time
- Business development
- University
- School
4d
Tier 3 Service Desk Engineer
The 848 Group —Stafford
- £39,000 - £50,000 a year
- Weekend availability
- Hybrid work
- Azure
- Customer service
- Travel
Quick apply
Research Associate - School of Sport, Exercise and Rehabilitation Sciences - 107517 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Data analysis skills
- University
11d
Assistant or Associate Professor (Research and Education) in Mechanical Engineering - School of Mechanical Engineering - 58193 - Grade 8 or 9
University of Birmingham —Birmingham
- £47,389 - £87,974 a year
- Full-time
- Doctoral degree
- Engineering
- University
Assistant Consultant / Consultant, Air Quality - Birmingham
WSP —Birmingham
- Part-time
- Hybrid work
- Data analysis skills
- IT
- Communication skills
- Flexitime
- Work from home

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innovation associate jobs near stourbridge, wmd

Customer Success Associate

Indra Renewable Technologies -
Malvern

Quick apply

Job details

Full-time
£26,227.50 a year
7 days ago

Benefits

Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Referral programme
Car scheme

Qualifications

CRM software
Microsoft Excel
Customer service
Quality management
ISO 9001
Microsoft Office
Administrative experience
Zendesk
Organisational skills
Communication skills

Full job description

Join Indra – A leader in smart EV charging and sustainable energy technology.

This is a fixed-term contract position based in Malvern, Worcestershire, operating on a hybrid working pattern of 3 days per week in the office and 2 days per week working from home.

Founded in 2013 and based in Malvern, Indra designs, engineers, and manufactures pioneering smart
charging solutions for electric vehicles. With patented technology, Indra offers high-quality, reliable, and
easy-to-install EV chargers. Already in use in homes and commercial locations worldwide our innovative
products benefit customers while supporting grid efficiency and sustainability, including the first viable bi-directional Vehicle-to-Grid (V2G) charger.

We are committed to building tomorrow’s sustainable energy ecosystem by integrating vehicles, homes, and the grid.

Join us and help shape the future of EV charging and sustainable energy.

At Indra, we value diversity, equity, and inclusion, recognising that varied perspectives foster innovation and drive our mission to create a smarter, greener future for all.

We strive to create an environment where everyone feels comfortable and empowered to be their authentic selves. In support of this we raise awareness, share valuable information, and promote Equality, Diversity, and Inclusion (ED&I) efforts within our company and community.

We are proud to be a Disability Confident Employer. If you have any accessibility requirements, please let us know at any stage of the hiring process, and we will do our best to support you.

Benefits available to Indra’s employees include:

5% matched Pension
25 days annual holiday allowance in addition to bank holidays
1 day annual volunteering leave
Team building events
Employee referral reward scheme
Long service reward scheme
Performance based bonus
Health Insurance, including an Employee Assistance Programme
Premium Life Assurance
Access to Perkbox*
Eyecare vouchers
Monthly wellbeing allowance*
Enhanced Maternity/Paternity pay
On-site Mental Health First Aider
Octopus Salary Sacrifice Electric Vehicle scheme*
*Available to employees who have completed their successful probation period.
The company reserves the right to change these benefits at any time.

Key Responsibilities

Customer Interaction:

Champion a customer-first mindset by consistently delivering empathetic, solution-oriented service.
Respond to incoming support calls and emails in a professional and personable manner.
Capture all required information during phone calls within the CRM system.
Respond to incoming support calls and emails, maintaining clear and professional communication with drivers and installers ensuring they feel supported and informed regarding the service they require.
Follow the scripts and processes in place to maintain consistency and high-quality standards.
Accurately document all interactions and solutions in the CRM system for future reference.
Ensure follow up communication with customers to confirm resolution and satisfaction.
Actively seek customer feedback.

Driver Assistance:

Provide timely and effective support to drivers, addressing their inquiries and resolving issues.
Guide drivers through troubleshooting steps for common problems and escalate complex or high
priority issues to the appropriate team.

Product Installation Support:

Provide in-depth triage for on-site engineers during product installations.
Refer complex technical questions to 2nd line support for further action or triage when
appropriate.

Ticket Management:

Raise, triage, and respond to customer support tickets in line with the processes outlined.
Manage support tickets, ensuring all issues are logged, tracked, and resolved within the agreed
SLAs.
Raise site visit requests as needed following relevant processes.

Team Collaboration:

Work independently and as part of a team to achieve personal, team, and business objectives.
Engage in ongoing training programmes to stay current with product updates, support tools, and
customer service best practices.
Support onboarding and mentoring of new team members to ensure consistent service delivery.
Contribute ideas and feedback to help shape a more customer-centric organisation.

Service Level Agreements (SLAs):

Adhere to customer call and ticket SLAs.
Ensure you have a ticket Right First Time rate of 90%.
Answer 20% of incoming calls with no more than 10% of total incoming calls dropped.
To Take a minimum of 6 tickets from the support inbox
Maintain personal and team SLAs to ensure high-quality support.

Key Competencies:

Problem-Solving: Quickly assimilate information, identify issues, problem-solve, and present
conclusions clearly.
Communication: Exhibit clear and effective written and verbal communication skills.
Technical Proficiency:
- Proficient in MS Office, particularly Excel and Word.
- Experience with Zendesk or similar CRM systems is desirable.
Time Management: Demonstrate excellent time-keeping and the ability to prioritise and manage
workload.
Teamwork: Work effectively within a team environment and independently without supervision.
Adaptability:
- Thrive in a fast-paced environment, handling multiple inquiries simultaneously.
- Multi-task and navigate ticket systems while communicating with customers/installers.
Performance: Perform within and meet SLAs.
Resilience: Remain calm and effective under pressure.
Empathy: Caring for the customer and installer issues, helping to resolve them in a compassionate
manner.

Desirable Skills:

Previous experience in a customer service or administrative role is advantageous.
Strong organisational skills and an analytical approach to problem-solving.
Understanding of manufacturing operations and electronic engineering is advantageous.
Experience working within an ISO 9001 Quality Management System is desirable.

Quick apply

Refine Your Search

innovation associate jobs in stourbridge, wmd

Customer Success Associate

Research Associate - Department of Applied Health Sciences - 107485 - Grade 6

Research and Innovation Associate in Network Testbeds for AI

Research and Innovation Associate in Optical Network for AI

Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham

Research Associate

Professional Services Associate

Research Associate - Sport, Exercise and Rehabilitation Sciences - 107380 - Grade 6

Paid Search Junior Associate

Clinical Research Associate II, Oncology

Assistant or Associate Professor in Artificial Intelligence for Manufacturing Systems (77978-0526)

Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham

Tier 2 Service Desk Engineer

Assistant or Associate Professor in Applied Artificial Intelligence (53294-0526)

Compliance, Financial Crime Compliance, Risk Assessment and Controls, Associate, Birmingham

Medicines Optimisation eLearning Content Manager - Department of Pharmacy - 107495 - Grade 7

Tier 3 Service Desk Engineer

Research Associate - School of Sport, Exercise and Rehabilitation Sciences - 107517 - Grade 6

Assistant or Associate Professor (Research and Education) in Mechanical Engineering - School of Mechanical Engineering - 58193 - Grade 8 or 9

Assistant Consultant / Consultant, Air Quality - Birmingham

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