Senior client services manager Work, Jobs in Street, Som (with Salaries)

Senior Client Programmes Manager
Burges Salmon —Bristol
- Continuous improvement
- Organisational skills
- Communication skills
Regional Workplace Services Manager (South)
Government Property Agency —Bristol
- £68,568 - £74,147 a year
- Full-time
- Presentation skills
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Capture Manager
Leidos —Bristol
- £75,800 - £99,800 a year
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- Communication skills
- Annual leave
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Senior Pursuits Manager
Burges Salmon —Bristol
- Continuous improvement
- Mentoring
- Organisational skills
Senior Client Portfolio Manager
Charlton Baker —Clifton
- £43,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- Financial services
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
Senior Engagement Manager
Capgemini Sogeti —Bristol
- Travel
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Womble Bond Dickinson (UK) LLP —Bristol
- Hybrid work
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Project Manager/Senior Project Manager
AtkinsRéalis —Bristol
- Full-time
- Hybrid work
- Organisational skills
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Senior Planner / Planning Manager
AtkinsRéalis —Bristol
- Full-time
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- Management
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Commercial Manager
Equans —Bristol
- Full-time
- Hybrid work
- Contracts
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Senior Bid Manager
Expleo —Bristol
- Analysis skills
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Senior Business Development Manager
Foot Anstey LLP —Bristol
- Full-time
- Hybrid work
- Data analysis skills
- Business development
- Analysis skills
Quick apply
13d
Senior Pursuit Manager
Ramboll —Bristol
- Full-time
- Hybrid work
- Management
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- Continuous improvement
Quick apply
Senior SDR (HF1331938)
Flourish —Bristol
- £40,000 - £45,000 a year
- Full-time
- Business development
Quick apply
10d
Care Coordinator
ACCESS YOUR CARE LTD —North Somerset
- From £33,149.20 a year
- Full-time
- In-person
- Care plans
- Free parking
- Store discount
Quick apply
Senior Account & Channel Manager
Ripjar —Bristol
- Full-time
- Hybrid work
- Business development
- Travel
- AI
- Annual leave
- Employee assistance programme
Quick apply
Private Client Tax Senior Manager (International Tax)
PKF Francis Clark —Bristol
- Hybrid work
- Mentoring
- Training & development
- Tax experience
Employee Relations Advisor
Diligenta —Bristol
- £39,964 a year
- Full-time
- Training & development
- Employee assistance programme
Quick apply

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Senior Client Programmes Manager

Burges Salmon -
Bristol

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Job details

Qualifications

Facilitation
Stakeholder collaboration
Client engagement
Stakeholder liaison
Coaching
Client relationship development
Change management
Continuous improvement
Customer relationship management
Organisational skills
Relationship management
Change leadership
Multidisciplinary collaboration
Account management
Communication skills

Full job description

Do you believe exceptional client experience is fundamental to long-term success?
At Burges Salmon, it is. Our clients trust us with their most complex and valuable work, and we believe how we work with them matters just as much as what we deliver. That's why Client Experience at the heart of our Markets strategy.
We're looking for a Senior Client Programmes Manager to join our Client Programmes team, a role with real influence across the firm and a clear remit to manage clients and embed best‑practice client programmes that drive stronger relationships, profitable growth and continuous improvement.
Working closely with the Head of Client Programmes, you'll play a key role in delivering three critical firm‑wide client development work streams: Key Account Management (KAM), Client Feedback, and Client Experience (CX).
You'll work with clients, Partners, lawyers and business services colleagues across the firm to understand client needs, managing a portfolio of key clients, and embedding practical frameworks that make excellent client experience part of day‑to‑day business, not a bolt‑on.
This is a client facing, delivery‑focused role with scope to influence how we work, challenge existing approaches, and help teams continuously improve the experience we offer our clients.
What you'll be doing
Key Account Management
Manage the day‑to‑day delivery of the firm's Key Account Programme.
Manage a portfolio of key clients and relationships.
Develop and deliver strategic client development plans with Client Partners and their teams.
Run regular, output‑focused client team meetings to identify opportunities and plan activity.
Help develop and embed a KAM toolkit to support consistent account management.
Client Feedback & Client Experience
Support the ongoing delivery and improvement of the firm's Client Listening and Client Experience programmes.
Increase the quality and quantity of client feedback collected.
Ensure feedback is translated into clear actions that drive CX improvement.
Develop reporting that highlights key themes and supports continuous improvement.
Help deliver a prioritised Client Experience action plan across the client journey.
Collaboration & Development
Work closely with lawyers and colleagues across Marketing and wider Business Services.
Support CX projects alongside project management colleagues.
Embed best practice across the full client lifecycle so it becomes business as usual.
Contribute to developing others through collaboration, coaching and knowledge‑sharing.
What we're looking for
We're looking for someone who combines strong relationship skills with the confidence and credibility to drive change, alongside:
Proven experience of leading and delivering client programmes end‑to‑end, ideally within a professional services environment.
Excellent relationship management, influencing, communication and facilitation skills, with the confidence to engage with and challenge senior stakeholders constructively.
Demonstrable ability to translate insight into action, managing complex processes and embedding change.
A collaborative, resilient and proactive approach, with strong organisational and prioritisation skills.
A genuine commitment to learning, continuous improvement and developing others.
Why Burges Salmon?
At Burges Salmon, we're proud of a culture that's collaborative, inclusive and values‑led. We invest in our people, support career development, and give our specialists the space and trust to shape how things are done.
You'll be joining a firm that takes client experience seriously, values expertise and curiosity, and encourages people to innovate, improve and make a difference, for our clients, our people and the wider business.
Interested?
The full job description is available below.
If you'd like an informal conversation about the role or the recruitment process, please contact Katarina Athansakos, at [email protected]
Deadline for applications: Wednesday 15th July 2026

Apply Now

Refine Your Search

senior client services manager jobs in street, som

Senior Client Programmes Manager

Regional Workplace Services Manager (South)

SENIOR PROJECT MANAGER

SENIOR PROJECT MANAGER

Capture Manager

Senior Pursuits Manager

Senior Client Portfolio Manager

Senior Engagement Manager

Senior Procurement Manager

Project Manager/Senior Project Manager

Senior Planner / Planning Manager

Commercial Manager

Senior Bid Manager

Senior Business Development Manager

Senior Pursuit Manager

Senior SDR (HF1331938)

Care Coordinator

Senior Account & Channel Manager

Private Client Tax Senior Manager (International Tax)

Employee Relations Advisor

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