Executive support officer Work, Jobs in Stretton Under Fosse, War (with Salaries)

Complaints Officer
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £32,073 - £39,043 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
1d
Investigator
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- In-person
- Annual leave
- Employee discount
Corporate Communications Executive (111602-0526)
University of Warwick —Coventry
- £31,236 - £34,610 a year
- University
- Presentation skills
- IT
5d
RISE Adviser - West Midlands - Early years and SEND adviser
Department for Education —Whoberley
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
13d
Building Control Officer
West Northamptonshire Council —Towcester
- £39,190 - £41,797 a year
- Part-time
- Annual leave
- Employee assistance programme
Principal Support Officer & PA to the Director & Assistant Directors
Leicestershire County Council —Leicester
- £32,070 - £34,359 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Flexible schedule
7d
Development Coach
HM Courts and Tribunals Service —Northampton
- £29,303 - £31,061 a year
- Part-time
- Presentation skills
- Travel
- Leadership
- Annual leave
7d
Lead Investigator - Birmingham
Independent Office for Police Conduct —Birmingham
- £37,596 a year
- Hybrid work
- Analysis skills
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
6d
Senior Space Crisis Exercising and Training Advisor
Department for Science, Innovation & Technology —Birmingham
- £44,620 - £49,065 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- IT
- Annual leave
- Employee discount
2d
Executive Assistant
The David Ross Education Trust —Loughborough
- £38,220 - £42,839 a year
- Organisational skills
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
9d
Business Support Officer - Band 3
Coventry and Warwickshire Partnership NHS Trust —Coventry
- £25,760 - £27,476 a year
- Part-time
3d
Business Continuity, Preparedness and Resilience Practitioner
HM Revenue and Customs —Birmingham
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- Data analysis skills
- English
- Presentation skills
- Work from home
3d
Relationship Manager
Consumer Council for Water —Birmingham
- £40,510 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Negotiation
- Annual leave
14d
Commercial Practitioner
Department for Education —Sheffield
- £42,806 a year
- Part-time
- Presentation skills
- Contracts
- Leadership
Senior HR Advisor / HR Generalist
St Andrew's Healthcare —Northampton
- £39,000 a year
- Full-time
- Management
- Human resources
- Communication skills
Policy Analyst
Consumer Council for Water —Birmingham
- £40,510 - £46,719 a year
- Full-time
- Hybrid work
- Data analysis skills
- Presentation skills
- Communication skills
- Annual leave
14d
Intelligence Bureau Manager
Department for Work and Pensions —Birmingham
- £44,447 - £51,528 a year
- Overtime
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
1d
Work Placement & Experience Officer - Construction
Moulton College —Moulton
- £25,110 - £27,400 a year
- Construction experience
- Free parking
- Annual leave
Senior Repayment Fraud Strategy Advisor
HM Revenue and Customs —Birmingham
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Work from home
14d
Health and Safety Manager
Vehicle Certification Agency —Nuneaton
- £35,663 - £41,710 a year
- Full-time
- Presentation skills
- Organisational skills
- Time management
- Annual leave
- Employee assistance programme
13d

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executive support officer jobs near stretton under fosse, war

Complaints Officer

University Hospitals Coventry and Warwickshire NHS Trust -
Coventry

Apply Now

Job details

Full-time
£32,073 - £39,043 a year
1 day ago

Qualifications

Microsoft Word
Microsoft Outlook

Full job description

Are you looking to try a new role and a new challenge?

Why not consider joining the Patient Experience Team as a Complaints Officer. We have a new position available in the Team for someone with experience in handling and processing formal complaints.

To work within our integrated Quality Department, supporting patients and their relatives to ensure complaints and enquiries are investigated and responded to within national and locally set timescales. To support senior members of staff and all wards and departments to enable timely and high quality investigations and provide responses on behalf of the Chief Executive Officer. In addition, provide day-to-day guidance to all staff involved in complaints and investigation handling within the Trust.

Please be advised there is a proposed interview date of 11 August 2026.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

The job role will include:
Reviewing incidents and complaints received with appropriate escalation where required.

Managing a caseload and following complaint process and escalation procedures

Maintaining Datix electronic records for incidents, complaints and compliments

Liaising with complainants

Coordinating and/or leading on the review of complaints and incidents

Drafting complaint responses

Participating in complaints meetings

Supporting with the completion of reports for both internal and external stakeholders

Keeping up to date records

Previous experience within a health care environment and a working knowledge of the NHS Complaints procedure is essential.

General office tasks

The successful applicant will have NHS Complaints experience and be proficient in Microsoft Word/ Outlook and be able to produce accurately typed documents, letters, reports and e-mail correspondence.

Supporting the Complaints Coordinator and the wider team through effective case management

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence ® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Review incoming complaint communications, prioritise and initiate a review with the appropriate designated staff within the Trust. The post holder will need comprehensive working knowledge of the NHS Complaints Procedure within an NHS complaints environment, and understanding of Information Governance, Freedom of Information and Data Protection policies within the NHS.

Directly manage highly complex and sensitive complaints information and provide expert support and advice to ensure thorough complaint investigations against NHS/Trust standards to ensure timely responses and that the Trust meets the standards set by the NHS Complaints Procedure.

The post holder will also co-ordinate complaints under further local resolution and have the skills to recognise when this has been exhausted and liaison needs to take place with the Parliamentary Health Service Ombudsman.

Maintain case files for all ongoing complaints and ensure that all documentation has been collated in chronological order to demonstrate easily the requirements of the procedure have been adhered to.

Contribute to the effective and efficient handling of cross agency complaints in line with the locally agreed protocols, taking the lead where appropriate.

Draft complaint responses for approval by the Service Manager in readiness for the Chief Executive Officer to sign.

Maintain Datix to ensure that all of the required information about each complaint is present in readiness for data analysis.

Establish and maintain relationships with Lead Clinicians, Clinical Directors and all grades of staff and managers to ensure effective communication and a consistent approach to all issues relating to complaints management across the Trust.

Once a complaint is resolved, ensure that all complaint outcomes/actions are entered on Datix and when appropriate liaise with Service Managers, Clinical Directors and Medical Directors with regard to completed action plans.

Respond positively and promptly to complainant enquiries, which may include highly sensitive and contentious information. Issues often require immediate action; therefore this would include liaising with other staff within the Trust and also often includes external agencies, such as other medical providers.

Liaise with Legal Services regarding any complaints that may give rise to litigation and work closely with the Patient Safety Manager for any complaints subject to a Clinical Adverse Event.

Facilitate and attend complaint meetings on a frequent basis, taking detailed notes . The post holder must be able to diffuse difficult and complex situations, often involving challenging and bereaved relatives in a professional and empathetic manner at all times.

For further details of the job role please see attached job description.

Apply Now

Refine Your Search

executive support officer jobs in stretton under fosse, war

Complaints Officer

Investigator

Corporate Communications Executive (111602-0526)

RISE Adviser - West Midlands - Early years and SEND adviser

Building Control Officer

Principal Support Officer & PA to the Director & Assistant Directors

Development Coach

Lead Investigator - Birmingham

Senior Space Crisis Exercising and Training Advisor

Executive Assistant

Business Support Officer - Band 3

Business Continuity, Preparedness and Resilience Practitioner

Relationship Manager

Commercial Practitioner

Senior HR Advisor / HR Generalist

Policy Analyst

Intelligence Bureau Manager

Work Placement & Experience Officer - Construction

Senior Repayment Fraud Strategy Advisor

Health and Safety Manager

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