Quality manager Work, Jobs in Sturminster Newton, Dor (with Salaries)

Customer Experience Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Project management
Quick apply
Customer Service and Quality Manager
Scientific Safety Alliance —Dorchester
- £50,000 a year
- Full-time
- Engineering
- Bachelor's degree
- Organisational skills
Quick apply
Data Governance and Quality Lead
RNLI —Poole
- £42,479 - £49,976 a year
- Temporary
- Hybrid work
- Continuous improvement
- IT
- Communication skills
- Annual leave
Quality Manager
Cronite Castings Limited —Crewkerne
- Up to £50,000 a year
- Full-time
- Management
- Team management
- Quality control
- Free parking
- Profit sharing
Quick apply
4d
Advanced Quality Planning Manager
Eaton —Wimborne
- Continuous improvement
- Communication skills
13d
Range Change Project Manager
Screwfix —Yeovil
- Up to £47,000 a year
- Full-time
- Hybrid work
- Employee discount
- Flexible schedule
6d
Quality Control Team Leader
IMI Plc - Legacy Precision —Poole
- Full-time
Project Manager (Maritime, Warminster)
4C Strategies —Warminster
- Hybrid work
- PMP
- Business development
- Project management
Quality Control Team Leader
IMI plc —Poole
- Full-time
Quality Control Team Leader
IMI Process Automation —Poole
Quick apply
7d
QA Operations Manager
ADM —Lopen
- Analysis skills
- Bachelor's degree
- Team management
Electrical Project Manager (M&E)
Harmony Fire —Yeovil
- £65,000 a month
- Full-time
- Travel
Quick apply

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Design, implement, and maintain a comprehensive onboarding and continuous training programme for contact centre advisors. Ability to influence and drive change.
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quality manager jobs near sturminster newton, dor

Customer Experience Training and Quality Manager

Fexco Property Services
Salisbury

Quick apply

Job details

Full-time

Qualifications

Customer service
Maintenance
Project management
Continuous improvement
Organisational skills
LMS
Communication skills

Full job description

Job Advert

Job Title: Customer Experience Training & Quality Manager

Location: Salisbury / Hybrid

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this Role:

The Customer Service & Experience Training and Quality Manager is responsible for developing and leading the functions training, coaching and quality assurance framework to ensure the delivery of outstanding and consistent customer experiences across all customer contact channels. The role will drive excellence by designing and implementing effective learning programmes, quality monitoring processes and performance improvement initiatives that support colleagues to consistently meet customer expectations, regulatory requirements and organisational standards. Working closely with operational leaders this role will use insight, quality outcomes and customer feedback to identify development needs, improve performance and foster a culture of continuous learning and improvement .

Main Duties and Objectives:

Design, implement, and maintain a comprehensive onboarding and continuous training programme for contact centre advisors
Develop property management specific training modules (e.g., tenancy queries, maintenance issues, compliance obligations, landlord/tenant communication
Deliver engaging training sessions across multiple channels (classroom, virtual, e-learning)
Conduct training needs analyses and create development plans aligned with business priorities
Support team leaders with coaching frameworks to reinforce training across the team
Design and manage a robust quality assurance (QA) framework for all customer interactions (calls, emails, webchat)
Define quality standards aligned with regulatory requirements, company policies, and service expectations
Conduct regular quality audits and ensure consistent calibration across leadership teams.
Provide structured feedback and reporting to drive performance improvement.
Ensure adherence to relevant property management regulations and customer service compliance standards.
Use data insights to identify trends, knowledge gaps, and performance issues.
Partner with operational leaders to implement targeted improvement plans.
Develop and track KPIs relating to training effectiveness and quality outcomes.
Lead initiatives to improve customer satisfaction (CSAT), first contact resolution, and service quality.
Work closely with Operations, HR, Compliance, and Property Management teams to align training and QA strategies.
Support change initiatives, including system updates, process changes, and new service implementations.

Essential Skills:

Proven experience in a Training and/or Quality role within a contact centre environment.
Strong understanding of QA frameworks, coaching techniques, and learning design.
Excellent communication, facilitation, and stakeholder management skills.
Analytical mindset with the ability to interpret data and drive actionable insights.
Experience working with contact centre technologies and performance tools.
Customer first mindset

Attention to detail and quality standards
Strong organisational and project management skills
Ability to influence and drive change
Problem-solving and continuous improvement orientation

Desirable Skills:

Knowledge of UK property regulations (e.g., tenancy law, maintenance responsibilities).
Experience implementing or managing learning management systems (LMS).
Experience leading small teams or influencing cross-functional stakeholders.

Success Measures:

Improvement in QA scores across all channels
Increased advisor competency and reduced onboarding time
Positive trends in customer satisfaction (CSAT/NPS)
Reduced complaints and compliance breaches
Measurable impact of training on operational KPIs

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

BACK TO ALL VACANCIES

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quality manager jobs in sturminster newton, dor

Customer Experience Training and Quality Manager

Customer Service and Quality Manager

Data Governance and Quality Lead

Quality Manager

Advanced Quality Planning Manager

Range Change Project Manager

Quality Control Team Leader

Project Manager (Maritime, Warminster)

Quality Control Team Leader

Quality Control Team Leader

QA Operations Manager

Electrical Project Manager (M&E)

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