Marriott Motor Group is continuing to invest in the future of our business, our people, and our operational performance. As part of our continued development, we are now recruiting for an exciting management position within our group:
· Group Aftersales Development
This role is a high-impact, hands-on role designed to support operational excellence, improve commercial performance, develop group capability, and help modernise our dealership operations across multiple sites. If you are an ambitious automotive manager who thrives on improving performance, developing people, implementing new ways of doing things, and delivering results — we would love to hear from you.
The Role
Working closely with the Group Director of Aftersales, the Group Aftersales Development Manager will support performance improvement across service, workshop, and parts operations throughout the group.
This role focuses on operational efficiency, labour sales, workshop productivity, customer retention, colleague development, and driving consistent aftersales standards across multiple sites.
This is a highly visible management role requiring strong operational knowledge and commercial focus.
Key Responsibilities
- Improve workshop productivity, efficiency, and utilisation
- Drive labour sales, parts sales, and aftersales profitability
- Improve service retention and customer loyalty
- Support underperforming aftersales departments with recovery plans
- Coach and develop Aftersales Managers and operational teams
- Improve workshop loading, booking processes, and throughput
- Drive VHC performance and upsell opportunities
- Improve parts stock control and operational standards
- Enhance CSI, customer journey, and complaint resolution processes
- Support implementation of digital systems and operational improvements
What We’re Looking For
- Strong automotive aftersales management experience
- Deep understanding of workshop, service, and parts operations
- Excellent management and coaching skills
- Strong commercial and operational awareness
- Data-led decision-making capability
- Ability to improve performance across multiple teams and sites
- A proactive, hands-on management style
Why Join Marriott Motor Group?
These roles offer the opportunity to become part of a progressive and ambitious dealer group that is investing heavily in operational improvement, digital transformation, and people development.
You will have:
- Genuine influence across a growing multi-franchise group
- Exposure to strategic operational projects
- A collaborative environment
- The ability to shape the future of automotive retail operations
Package & Benefits
- Competitive basic salary
- KPI / bonus incentive scheme
- Company car
- Pension
- Benefits package
Ready for your next challenge?
If you are passionate about leadership, operational excellence, performance improvement, and delivering exceptional customer experiences, we would love to hear from you.
If you are successful in our initial shortlisting process, you will be invited to a provisional teams’ introduction call on 23rd or 24th June 2026. Following this we intend to undertake more formal interview / assessment centres in early July 2026 with a view to having the positions in place by October 2026.
Marriott Motor Group are an equal-opportunity employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential
Pay: £60,000.00-£80,000.00 per year
Benefits:
- Company car
- Company pension
- Free parking
- Sick pay
Work Location: In person
