Customer success manager Work, Jobs in Suffolk (with Salaries)

Workforce Management Manager
Fred. Olsen —Ipswich
- Full-time
- Leadership
- Communication skills
- Employee discount
13d
New Business Manager - Affinity Partnerships
AmTrust International —Colchester
- Remote
- Travel
- Communication skills
- Negotiation
- Annual leave
New Business Manager - Affinity Partnerships
Arc Legal —Colchester
- Remote
- Travel
- Communication skills
- Negotiation
- Annual leave
Customer Care Co-ordinator
Bloor Homes —Bury St. Edmunds
- Full-time
- CRM software
- Customer service
- Organisational skills
- Employee discount
Senior Business Development Manager
WTW —Ipswich
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Annual leave
- Employee assistance programme
Team Manager (Colchester Essex office location)
Spicerhaart —Colchester
- £28,000 - £35,000 a year
- Overtime
- Management
- Sales
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
Regional Sales Manager - EMEA
Textron Specialized Vehicles —Ipswich
- Full-time
- Remote
- Customer service
- Travel
- IT
- Annual leave
- Employee assistance programme
9d
Area Sales Manager
Dawsongroup —Ipswich
- Full-time
- Remote
- Sales
- Travel
Quick apply
Key Account Manager
IQVIA —Colchester
- Hybrid work
- Sales
- No degree
- Negotiation
- Annual leave
- Employee discount
Business Development Manager (BDM) - Colchester - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Colchester
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Product Support Manager
Textron Specialized Vehicles —Ipswich
- Full-time
- Schematics
- Engineering
- Travel
- Annual leave
- Employee assistance programme
Business Development Manager - High Net Worth
Hiscox —Colchester
- Full-time
- Business development
- Communication skills
- Negotiation
Inside Sales Account Manager
MegaGroup Tradeholding B.V. —Bury St. Edmunds
- £35,000 - £37,000 a year
- Full-time
- Sales
- Microsoft Office
- Communication skills
Quick apply
Used Car Transaction Manager
John Grose —Ipswich
- Up to £65,000 a year
- Full-time
- Sales
- Administrative experience
- In-person
- Employee discount
Quick apply
2d
Surgical Solutions Manager (Orthopaedics)
Smith & Nephew —Ipswich
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Annual leave
- Employee discount
Business Development Manager
OrderYOYO —Ipswich
- £30,000 - £31,000 a year
- Sales
- Restaurant
Quick apply
Sales Manager
NEXT —Colchester
- From £7,945 a year
- Part-time
- Employee discount
Regional Sales Director, Europe
Videndum —Bury St. Edmunds
- Full-time
- Remote
- CRM software
- Microsoft Outlook
- Sales
- Free parking
- Flexible schedule
Quick apply
Field Sales Consultant
Bionic Services Ltd —Ipswich
- Full-time
- Sales
- Business development
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Commercial Account Executive
Gallagher —Ipswich
- Business development
- Travel
- Leadership
- Employee stock purchase plan
- Life insurance

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Workforce Management Manager

Fred. Olsen -
Ipswich

Apply Now

Job details

Permanent | Full-time
13 days ago

Benefits

Employee discount

Qualifications

Leadership
Communication skills

Full job description

Category:

Reservations

Vacancy Type:

Permanent

Full Time

Salary:

Competitive

Closing Date:

Fri, Jul 24, 2026

Location:

Ipswich

Benefits:

AXA Health Private medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our Boost Benefits scheme

Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.

We are looking for a proactive and strategic Workforce Management Manager to join our customer-focused contact center teams within the exciting cruise industry. This is your chance to shape workforce strategy, optimise resources, and drive operational excellence in a fast-paced, vibrant environment. If you thrive on data-driven decision making and love creating seamless customer experiences, we want to hear from you!

As the Workforce Management Manager, you will play a pivotal role in ensuring the efficient and effective operation of our contact center, supporting our cruise line guests with exceptional service. You will lead the WFM function, oversee forecasting, scheduling, real-time management, and performance analytics to optimise staffing levels and service delivery.

We are eager to hear from candidates with proven experience in workforce management within a contact center environment. Success in this role requires strong leadership and communication skills, as well as the ability to perform effectively under pressure and adapt quickly to changing priorities.

This is a Full-Time position working 35 hours per week (Monday - Friday 9:00am - 5:00pm) based at our Head Office (Fred Olsen House, 42 White House Road, Ipswich, Suffolk, IP1 5LL) offering a hybrid work pattern of 3 days in the office and 2 days at home.

Attached to this advert you will find a detailed Job Profile and an overview of the staff benefits we offer.

Fred. Olsen Cruise Lines offer a wide range of benefits including AXA Health private medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our Boost Benefits scheme.

Our Values:

We are caring -“We trust and care for each other, our guests and our environment”

Always deliver a warm and friendly welcome, always make time to listen, look out for each other’s safety, security and well-being, strive to help protect the environment for future generations.

We are positive - “We live and share a positive attitude”

Motivate each other with positive energy, always see the opportunities in new ideas, believe it’s better to learn than never try, always look for ways to add value and make a difference.

We are real - “We are always ourselves and respect others”

Bring our real selves to work and perform, respect and embrace all our different personalities and cultures, have the courage to admit when we are wrong and have the strength to act on it, have a voice and encourage open, honest communication.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.

Apply Now

Refine Your Search

customer success manager jobs in suffolk

Workforce Management Manager

New Business Manager - Affinity Partnerships

New Business Manager - Affinity Partnerships

Customer Care Co-ordinator

Senior Business Development Manager

Team Manager (Colchester Essex office location)

Regional Sales Manager - EMEA

Area Sales Manager

Key Account Manager

Business Development Manager (BDM) - Colchester - Circa 41k Package- 53k OTE Uncapped

Product Support Manager

Business Development Manager - High Net Worth

Inside Sales Account Manager

Used Car Transaction Manager

Surgical Solutions Manager (Orthopaedics)

Business Development Manager

Sales Manager

Regional Sales Director, Europe

Field Sales Consultant

Commercial Account Executive

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