Due to continued growth, we are looking for a confident, driven, and commercially minded Watch Buying Assistant to join our team.
Buying Assistant Job Overview:
You will assist with our pre-owned watch procurement process, reporting to our buying
manager to secure luxury watches from private clients.
Watchtrader & Co receives daily enquiries from the public to sell their luxury watches. We
receive requests via our website, on the phone, and through social media. We have a buyer
who manages and responds to selling enquiries; your job will be to assist them by
communicating with all relevant parties and processing the lead data through our buying
process. You will ensure the buyer has all the necessary information to make competitive
offers to convert leads into successful purchases.
Your responsibilities will include:
1. Reviewing leads, following up non responders, and updating the buying manager.
2. Contacting clients by telephone after they have received a purchase offer.
3. Relaying client feedback to the buying manager to help secure deals.4. Booking appointments at our Newcastle and London boutiques.
5. Coordinating insured shipping and collection of watches.
6. Communicating with clients regarding payment progress and transaction updates.
7. Renegotiating consignment agreements with prior approval.
8. Maintaining accurate records using our in-house operating software.
9. Working closely with colleagues to ensure every buying opportunity is maximised.
10. Tracking the number of selling leads and the purchasing conversion rate.
About You
Experience within the luxury watch industry is beneficial but not essential.
You will need to have:
1. Previous experience providing customer service on the phone.
2. Excellent communication skills, both over the phone and in person.
3. Strong organisational and administrative abilities.
4. Confidence working in a fast-paced environment.
5. Good computer literacy including Excel and Google Sheets with the ability to learn new systems quickly.
6. A professional and personable approach when dealing with high-value clients.
7. A genuine desire to exceed targets and continuously improve performance.
What We Offer:
1. Competitive salary.
2. Opportunity to work with some of the world’s most prestigious watch brands.
3. Friendly, ambitious, and supportive team environment.
4. Office-based role in Newcastle upon Tyne.
Watchtrader & Co is an established buyer and seller of luxury pre-owned timepieces, with boutiques in Newcastle upon Tyne and London, alongside a strong online presence. We specialise in buying, selling, and sourcing some of the world’s most desirable luxury watches from brands including Rolex, Patek Philippe, Audemars Piguet, Richard Mille, Cartier, Tudor, and many more.
Pay: £30,000.00-£35,000.00 per year
Work Location: In person
