Branch head Work, Jobs in Sunderland, Twr (with Salaries)

Learning & Development Coach
Hays Travel —Sunderland
- Full-time
- Sales
- Customer service
- Research
- Employee discount
Regional Marketing Executive
Hays Travel —Sunderland
- Organisational skills
- Communication skills
- Employee discount
Digital Content Executive
Hays Travel —Sunderland
- Organisational skills
- AI
- Communication skills
- Employee discount
Customer Adviser
Newcastle Building Society —South Shields
- £25,469 - £28,026 a year
- Full-time
- Customer service
- Cash handling
- Annual leave
- Employee assistance programme
8d
Quality Assurance (QA) Test Engineer
Hays Travel —Sunderland
- DevOps
- Employee discount
2d
Resource Scheduling Lead
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £32,073 - £39,043 a year
- Full-time
- Annual leave
Import/Export Coordinator
Cleveland Cable Co Ltd —Middlesbrough
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
Quick apply
12d
Internal Solicitor and Legal Services Manager
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £57,528 - £64,750 a year
- Full-time
14d
Qlikview Report Developer (Full time)
Ramsdens Financial Ltd —Stockton-on-Tees
- £35,000 - £50,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Receptionist
Hotel Indigo Durham —Durham
- Part-time
- Bar
- Computer literacy
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
HGV Driver Class 2
Travis Perkins —Newcastle upon Tyne
- Full-time
- Employee discount
Vehicle Technician
IN n OUT Autocentres —Stockton-on-Tees
- £30,000 - £36,000 a year
- Full-time
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
Team Leader Veterinary Nurse
Wilson Veterinary Group —Bishop Auckland
- Full-time
- Nursing
- Annual leave
- Employee discount
Quick apply
Commis Chef
Crowne Plaza Newcastle —Newcastle upon Tyne
- £13.96 an hour
- Weekend availability
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Breakfast Chef
Hotel Indigo Durham —Durham
- £12.71 an hour
- Part-time
- Bar
- Hotel
- Cleaning
- Free parking
- Employee assistance programme
Quick apply
1d
Sous Chef
Redworth Hall Hotel —Newton Aycliffe
- Full-time
- Hospitality
- Hotel
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply

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Learning & Development Coach

Hays Travel -
Sunderland

Apply Now

Job details

Full-time

Benefits

Employee discount

Qualifications

Behaviour management
Driving Licence
Sales
Customer service
Classroom management
Stakeholder liaison
Coaching
Research
Change management
Classroom management
Organisational skills
Professional development mentoring
Training & development
AI
Learning and development experience
Communication skills
Time management
Analytics

Full job description

If you’re passionate about travel, why not come and work at Travel Weekly’s High Street Agency of the Year 2026?

Full-time - 37.5 Hours

This role is suited to someone who is passionate about learning, development, and helping colleagues reach their full potential. The Learning and Development Coach will support colleagues across all areas of the business, ensuring that our culture of exceptional customer service is consistently upheld. The successful candidate will welcome new starters into the business, creating an engaging and supportive first impression. They will equip colleagues with the skills and confidence needed to perform in their roles and will also deliver development programmes for those aiming to further their careers. As part of our future focused learning strategy, the role will also involve integrating digital tools, AI supported learning solutions, and microlearning approaches to enhance the learner experience.

Main Responsibilities

Deliver inspiring and motivational learning experiences that drive engagement and achieve measurable performance outcomes.
Develop targeted microlearning to support on the job learning and continuous development.
Evaluate the effectiveness of training using data and insights, recommending and implementing continuous improvements.
Research, design, and develop engaging learning content for virtual, digital, blended, and face-face delivery.
Provide structured 1 to 1 coaching that supports skill development, confidence, and future career progression.
Communicate organisational changes clearly and positively, supporting colleagues through periods of transition.
Demonstrate competence with a wide range of workplace technology.
Use data and analytics to understand learning needs, measure impact, and inform future learning interventions.
Adopt a forward thinking approach by integrating AI assisted tools, microlearning, and workflow embedded learning.
Demonstrate curiosity, adaptability, and a commitment to personal growth through ongoing self reflection.
Maintain a proactive “can do” attitude with high standards of accuracy, organisation, and attention to detail.
Promote and model exceptional customer service in all interactions.

Competencies

Excellent coaching skills
Excellent organisational and time management skills
Strong initiative skills to drive business objectives forward
Flexible to meet the needs of the business
Attention to detail and high levels of accuracy
Strong digital skills
Assertive/confident classroom management techniques

Qualifications & Experience

Essential

Sales experience
Previous experience of classroom/remote delivery
Experience of delivering training at management level.

Desirable

Level 3 + qualification in Education and Training
Full UK driving license

Team Work

Enthusiastic and Proactive with the ability to work independently (self - motivated) and as part of a team.
Ability to work effectively with people from diverse backgrounds.

Communication

Excellent verbal and written communication skills.
Ability to liaise with staff at all levels.
Effective motivational skills and the ability to remain positive and professional at all times.

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

Supportive
Motivational
Innovative
Loyal
Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

Apply Now

Refine Your Search

branch head jobs in sunderland, twr

Learning & Development Coach

Regional Marketing Executive

Digital Content Executive

Customer Adviser

Quality Assurance (QA) Test Engineer

Resource Scheduling Lead

Import/Export Coordinator

Internal Solicitor and Legal Services Manager

Qlikview Report Developer (Full time)

Receptionist

HGV Driver Class 2

Vehicle Technician

Team Leader Veterinary Nurse

Commis Chef

Breakfast Chef

Sous Chef

I want to receive the latest job alerts for branch head in sunderland, twr

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