Administration manager Work, Jobs in Sunderland (with Salaries)

Office Manager
Specsavers —Sunderland
- £30,000 a year
- Full-time
- Continuous improvement
- Recruiting
- Training & development
- Employee discount
- Sick pay
1d
Vehicle Admin Manager
Vertu Motors —Durham
- £35,500 a year
- Full-time
- Databases
- Continuous improvement
- Team management
Quick apply
Office Manager - Part Time
Last Arrow Games —Gateshead
- £17.50 an hour
- Part-time
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
10d
Office Manager
Winthrop Technologies —Blyth
- Full-time
- Bachelor's degree
Quick apply
People Administration Team Leader
Greggs —Newcastle upon Tyne
- Up to £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Office Manager
Joseph Gallagher Limited —Redcar
- Human resources
- Contracts
Admin Team Leader
ICON UK —Newcastle upon Tyne
- Full-time
- Administrative experience
- Continuous improvement
- IT
- Annual leave
- Employee assistance programme
Quick apply
1d
Director Of Strategy and Tax Administration
HM Revenue and Customs —Newcastle upon Tyne
- £105,000 a year
- Full-time
- Presentation skills
- Leadership
4h
Lead Administrator
Red Balloons —Stockton-on-Tees
- £20,107 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Free parking
- Annual leave
Quick apply
13d
Front Office Manager
Delta Hotels by Marriott Newcastle —Newcastle upon Tyne
- Full-time
- Hotel
- Supervising experience
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
9d
Office Manager – Domestic Alarm & Security Company
ACT Response LTD —Middlesbrough
- £25,420 - £35,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
Quick apply
Sales Office Manager
Lionweld Kennedy —Middlesbrough
- Full-time
- Team management
- Communication skills
- Time management
- Free parking
- Employee assistance programme
Design & Drawing Office Manager
Lionweld Kennedy —Middlesbrough
- Full-time
- Management
- Training & development
- Communication skills
- Free parking
- Employee assistance programme
Front Office Manager
Leonardo Hotel Middlesbrough —Middlesbrough
- Day shift
- Hotel
- Front desk
- Referral programme
Quick apply
2d

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administration manager jobs near sunderland

Office Manager

Specsavers -
Sunderland

Apply Now

Job details

Permanent | Full-time
£30,000 a year
1 day ago

Benefits

Company pension
Employee discount
Sick pay

Qualifications

Customer communication
Optical experience
Coaching
Client communication
Complaint handling
Performance management
Assistant manager experience
Continuous improvement
Client services
Staff training
Recruiting
Professional development mentoring
Customer interaction
Office management
Training & development
Leadership
Team motivation leadership
Communication skills
Marketing

Full job description

ContractTypeAndDuration

Full Time, Permanent

The role

Do you have current or previous experience within Optics at Supervisor or Assistant Manager level and are looking for the next step in your career? If so, our Office Manager role could be just what you're looking for!

At Specsavers, we’re passionate about delivering outstanding care to our customers and creating a workplace where our people can thrive. We’re looking for an Office Manager to support our directors in running a successful, customer-focused Home Visits business.

As our Office Manager, you’ll play a key role in the day-to-day running of the business - helping the team to deliver exceptional service while driving performance and commercial success.

You’ll set the standard for a customer-first mindset, empowering the team to make the right decisions for every individual. Through coaching, leadership, and development, you’ll help the team reach their full potential while ensuring every customer receives a personalised and welcoming experience.

You’ll also use KPIs and business insights to improve efficiency, reduce costs, and maximise profitability - supporting the continued growth of the Home Visits business.

Our business

Our Home Visits office is based in Sunderland, SR5.

Our team

We have a wonderful team of dedicated people ready and waiting for you to meet.

What You’ll Be Doing

Lead by example, delivering a world-class customer experience
Inspire, coach and develop the team to achieve their best
Foster a culture of continuous improvement
Drive the business key performance indicators (KPIs)
Support recruitment, onboarding, and ongoing training of team members
Conduct regular 1-2-1s, performance reviews, and team meetings
Work closely with Directors to identify business improvements and growth opportunities
Ensure strong financial controls, including management of bad debt
Oversee accurate and compliant administration of NHS GOS claims, fees and vouchers, ensuring timely processing and adherence to regulatory standards
Manage clinic diaries, routes and scheduling to maximise efficiency
Oversee call centre operations and ensure excellent customer communication
Handle customer queries and complaints professionally and efficiently
Maintain compliance with Health & Safety and regulatory standards
Build and maintain relationships with Care Homes and support business growth
Support local marketing and community outreach activity
Oversee stock management, reporting, and general administration
Support the Directors with ad-hoc tasks and projects as required

What We’re Looking For

Proven leadership experience with the ability to motivate and inspire a team
Current or recent experience within Optics at Supervisor or Assistant Manager level - this is essential for this role
Strong organisational and problem-solving skills
Commercial awareness with experience working to KPIs
Have an in depth understanding of and be able to explain NHS sight test eligibility and the Domiciliary supplementary fee to customers and their family/care givers
Excellent communication and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Confidence in handling customer queries, complaints, and sensitive situations
A proactive mindset with a passion for continuous improvement

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

Salary: £30,000 per annum + bonus
Full-time: Monday to Friday 9am-5.30pm (there may be a requirement to work occasional Saturdays)
28 days leave (includes bank holidays)
Enjoy an additional paid day off on your birthday to celebrate you!
We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
Specsavers Perks - a portal to a world of great everyday discounts and savings
WeCare - our employee support service to help you and your immediate family when you need it most
Complimentary subscription to the Headspace app
Eyecare and hearcare discounts for you and your family
Enhanced family leave and company sick pay

Why Join Specsavers?

At Specsavers, we invest in our people. You’ll receive ongoing training and development to strengthen your leadership skills and support your career progression. You’ll be part of a supportive team where your contribution truly matters - helping to create a positive, welcoming environment for both colleagues and customers.

Ready to Apply?

If you’re a passionate leader, with optical experience, who thrives on delivering excellent service and driving business success, we’d love to hear from you.

and take the next step in your career with Specsavers.

#LI-LH1

Laura Adams

UK Retail Recruiter

Email [email protected]

Contact

Stay connected

Salary: £30,000 per annum + Bonus

Key information

Location

Sunderland

Contract type: Permanent

Area of interest: Home Visits Office Manager

Apply by

17th September

Apply Now

Refine Your Search

administration manager jobs in sunderland

Office Manager

Vehicle Admin Manager

Office Manager - Part Time

Office Manager

People Administration Team Leader

Office Manager

Admin Team Leader

Director Of Strategy and Tax Administration

Lead Administrator

Front Office Manager

Office Manager – Domestic Alarm & Security Company

Sales Office Manager

Design & Drawing Office Manager

Front Office Manager

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