Customer service team lead Work, Jobs in Sunderland (with Salaries)

Customer Service Team Leader - Italian Speaking
tombola —Sunderland
- Overtime
- Hybrid work
- Customer service
- English
- Continuous improvement
Quick apply
Team Manager
END —Washington
- Full-time
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
10d
Train Cleaning Team Leader - Nights
Northern Trains —Newcastle upon Tyne
- £28,939 a year
- Weekend availability
- Supervising experience
- Team management
- Cleaning
- Employee assistance programme
- Employee discount
Team Leader
Card Factory —Chester-le-Street
- Up to £13 an hour
- Customer service
- Leadership
14d
Arrears Team Leader
Tandem Bank —Durham
- £40,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- Training & development
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Service Design Lead
Durham County Council —Durham
- £40,777 - £45,091 a year
- Temporary
- Hybrid work
- No degree
- Communication skills
- Annual leave
5d
Customer Experience Lead - Full time
Jewells —Newcastle upon Tyne
- Full-time
- Customer service
- Retail management
- Cash handling
- Paid training
- Employee discount
Team Leader - Benefits Team (Crisis and Resilience Fund)
Gateshead Council —Gateshead
- £32,061 - £34,434 a year
- Full-time
- Hybrid work
- Supervising experience
- Continuous improvement
- Team management
- Annual leave
- Employee discount
10d
Office Administration Team Leader
Hay & Kilner —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Life insurance
Quick apply
6d
Counter Lead Kilian Paris & Frederic Malle Fenwick Newcastle - 37.5 Hrs, 5 Days
Estee Lauder —Newcastle upon Tyne
- Full-time
- Customer service
- Computer literacy
- Team management
Product Team Leader
River Island —Newcastle upon Tyne
- Weekend availability
- Customer service
- Retail management
- Communication skills
- Annual leave
- Employee discount
Quick apply
12h
Key Lead - Eldon Square, Hollister
Hollister —Newcastle upon Tyne
- £13.80 an hour
- POS
- Communication skills
- Store discount
- Employee discount

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customer service team lead jobs near sunderland

Customer Service Team Leader - Italian Speaking

tombola -
Sunderland

Quick apply

Job details

Permanent | Full-time

Qualifications

Customer service
Internal department liaison
English
Performance management
Continuous improvement
Probationary period management
Employee performance appraisals
Professional development mentoring
Training & development
Italian
Leadership
Team motivation leadership
Rota coordination

Full job description

Sunderland or Leeds based | Hybrid
Full time | Permanent
Shifts discussed at interview

We’re on the lookout for a Italian speaking Customer Service Team Leader to join our Italian team, supporting and covering our Italian territory while helping shape how we deliver brilliant experiences to our players.

Working closely with the Customer Service Operations Manager, you’ll help drive how we operate day to day, bringing structure, energy and consistency to the team. You’ll also collaborate with our Product and Tech teams, making sure the voice of our customers is always heard and reflected in what we build.

This is a great opportunity to step into a role where you can truly make an impact, grow your leadership skills and be part of something that’s constantly evolving.

What this role looks like

At the heart of this role is people leadership.

You’ll lead a team of Italian speaking Customer Service Advisors, creating an environment where people feel supported, motivated and set up to succeed. From coaching and development through to performance and wellbeing, you’ll play a big part in helping your team thrive while delivering a great experience for our players.

What you’ll be doing

Leading and supporting your team day to day
Managing attendance, absence and return to work processes
Running performance reviews, QA and scorecard reviews
Holding regular 1:1s and development conversations
Managing team holidays, overtime and rota changes
Monitoring live dashboards and team performance
Leading team meetings and sharing key business updates
Gathering and presenting performance data
Acting as a key link between CX, Product and Tech
Championing feedback and continuous improvement

A bit more of what you’ll get involved in

Supporting onboarding, training and wider CX initiatives
Managing probation reviews and performance plans
Handling more complex people matters where needed
Supporting recruitment and building out the team
Managing onboarding and offboarding processes
Getting involved in ad hoc projects and team improvements

What we’re looking for

Fluent Italian and English written and spoken
Strong leadership and people management experience
A passion for delivering great customer experiences
Confident communicator who can work across teams
Organised, adaptable and comfortable managing multiple priorities
Awareness of customer service trends and best practice

If you enjoy leading people, creating a positive team environment and being part of a business where you can genuinely make a difference, this could be a really nice next step.

At tombola we know that our differences make us stronger and that thinking differently is key to long term success. We work hard to create a culture of inclusivity where everyone can celebrate our Free to be mevalue. We are committed to creating opportunities for everyone here at tombola, we welcome applications from all backgrounds and encourage individuals to apply, even if you don’t meet every requirement.

Quick apply

Refine Your Search

customer service team lead jobs in sunderland

Customer Service Team Leader - Italian Speaking

Team Manager

Train Cleaning Team Leader - Nights

Team Leader

Arrears Team Leader

Service Design Lead

Customer Experience Lead - Full time

Team Leader - Benefits Team (Crisis and Resilience Fund)

Office Administration Team Leader

Counter Lead Kilian Paris & Frederic Malle Fenwick Newcastle - 37.5 Hrs, 5 Days

Product Team Leader

Key Lead - Eldon Square, Hollister

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