Guest experience manager Work, Jobs in Sutton, Gtl (with Salaries)

Visitor Operations & Experience Manager
National Trust —London
- £39,936 a year
- Weekend availability
- Customer service
- In-person
- Leadership
- Free parking
- Employee assistance programme
1d
Guest Experience Manager, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Sick pay
7d
Corporate Guest Services Manager
Portico Corporate Reception Management —London
- £50,000 a year
- Full-time
- Leadership
- Annual leave
- Life insurance
Quick apply
4d
Guest Experience Manager
Cairn Group —London
- Full-time
- Hospitality
- Hotel
- Hotel experience
Quick apply
4d
Events Manager
Escapade Group —Epsom
- From £30,000 a year
- Weekend availability
- Continuous improvement
Quick apply
Assistant Director, Guest Experience - Jet
Four Seasons —London
- Full-time
- Hybrid work
- Customer service
- Hotel
- Travel
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Guest Experience Manager 1 (40127)
Melia Hotels International —London
- Hotel
- Communication skills
- Employee discount
8d
Hotel Manager
Leesco Hotel Limited —Weybridge
- £50,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- Hotel
- Free parking
- Employee discount
Quick apply
14d
Assistant General Manager (AGM)
Hawksmoor Borough —London
- Up to £66,100 a year
- Overtime
- Restaurant
- Communication skills
- Referral programme
Quick apply
Head Host / Reservations & Guest Experience Lead
Nancy's Cocktail Bar —London
- £15 an hour
- Full-time
- Hospitality
- Bar
- Sales
Quick apply
Part Time Studio Assistant (Flexible)
Splatter Paint Studio Limited —London
- £12.71 an hour
- Part-time
- Hospitality
- Management
- Customer service
Quick apply
1d
Reception Manager/Concierge Monday - Friday
CH&CO —London
- £40,170 a year
- 8 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
Assistant Manager - Guest Experience and Operations
The View from The Shard —London
- Up to £34,900 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Hospitality & Event Manager
Wilson Vale Catering Ltd —London
- £45,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
- Paid training
- Employee assistance programme
Quick apply
Guest Experience Executive
JETEX —Biggin Hill
- £27,000 a year
- Full-time
- Management
- Customer service
- Basic maths
- Free parking
- Life insurance
Quick apply
8h
Assistant Meetings & Events Manager / £13.58 ph + Gym Membership
Village Hotels - Farnborough - M&E —Farnborough
- £13.58 an hour
- Full-time
- Hospitality
- Sales
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Golf Administrator
Chipstead Golf Club —Coulsdon
- £35,000 - £40,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Accounting
- Employee discount
Quick apply
Guest Services Manager - Nights
InterContinental —London
- £45,512.61 a year
- Overtime
- Microsoft Office
- Hotel
- Leadership
- Employee discount
- Life insurance
Guest Services Manager
Rapport —London
- £53,000 - £55,000 a year
- Full-time
- Hospitality
- Employee assistance programme
10h

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guest experience manager jobs near sutton, gtl

Visitor Operations & Experience Manager

National Trust -
London

Apply Now

Job details

Permanent | Full-time
£39,936 a year
1 day ago

Benefits

Free parking
Season ticket loan
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Car scheme

Qualifications

Customer service
Leadership

Full job description

Are you a driven leader who thrives on delivering exceptional visitor experiences?

We’re looking for a confident, decisive and inspiring leader to join us at Morden Hall Park as our Visitor Operations and Experience Manager . In this pivotal role, you’ll not only shape outstanding experiences for every visitor, but also act as a trusted deputy to the General Manager - taking the lead, making key decisions, and guiding the team with clarity and confidence.

If you’re passionate about high standards, and ready to take ownership in a fast-paced, visitor-focused environment, we’d love to hear from you.

This is your chance to make a real impact. As part of our leadership team, you’ll help shape how we end unequal access and connect people with nature, beauty, and history. From developing diverse experiences to ensuring every moment at the park is memorable, your work will help us care for this special place and share it with everyone.

Interviews are likely to be scheduled the week of 29 th June 2026.

The advertised salary is inclusive of an Outer London weighting allowance of £3,315 per annum.

The National Trust’s commitment is “For everyone, for ever.” Bringing that promise to life starts with the people that work here. It means building teams with a diverse range of backgrounds, cultures, and experiences. It means creating an inclusive environment where everyone is able to thrive. Our positions are open to all, and we welcome applications from all backgrounds to support our ambitions of reflecting the communities we serve and ending unequal access.

What it's like to work here:Morden Hall Park is a green oasis in the heart of London. Just 500 metres from the Northern Line, it feels like a countryside in the city. We’re a vibrant, welcoming space where no two days are the same, and access and inclusion are at the heart of everything we do.

As Visitor Operations and Experience Manager, you’ll lead our strategic priority to End Unequal Access and Inspire Millions . Reporting to the General Manager, you’ll be part of the Property Leadership Team, championing inclusion and operational excellence.

This is a front line operational management on-site role. Working hours are typically 9am–5pm, with occasional early or late shifts. You’ll join the Duty Manager rota, including weekends and bank holidays, with Time Off in Lieu (TOIL) for additional hours.

What you'll be doing:You’ll lead the delivery of outstanding visitor operations, managing budgets and diversifying our offer—from paid admissions, events, and memberships to free activities that inspire and engage. You’ll deputise for the General Manager and be the most senior operational role on site.

You’ll work with partners to bring the park’s stories to life and design experiences that appeal to a wide range of audiences. You’ll champion the Trust’s values of Welcoming Everyone , creating a positive, high-performing culture across your team.

You’ll support staff and volunteers across visitor welcome, learning, events, and marketing, and work closely with the Facilities & Support Services Manager to ensure smooth operations for everyone on site including staff, volunteers and visitors.

Who we're looking forExtensive Operational Experience in Visitor Operations, Visitor Experience, and/or Customer Service Delivery
Experience of leading teams in a dynamic, and fast paced environment, remaining calm under pressure
Excellent Knowledge of Audience Research, Data and Trends to Inform Visitor Programming and Operations
Proven ability to design engaging, creative experiences with strong attention to detail
Inspiring Leadership Skills Including Coaching, Team Development, Motivation, Communication and Strategic Direction
Proven Track Record of Managing Complex Budgets and Maximising Income While Controlling Costs
Significant Experience of Managing Operational Risk and Ensuring Compliance

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme (for roles that meet the salary criteria)

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)

Apply Now

Refine Your Search

guest experience manager jobs in sutton, gtl

Visitor Operations & Experience Manager

Guest Experience Manager, Pre-Opening - The St. Regis London

Corporate Guest Services Manager

Guest Experience Manager

Events Manager

Assistant Director, Guest Experience - Jet

Head Of Customer Experience

Guest Experience Manager 1 (40127)

Hotel Manager

Assistant General Manager (AGM)

Head Host / Reservations & Guest Experience Lead

Part Time Studio Assistant (Flexible)

Reception Manager/Concierge Monday - Friday

Assistant Manager - Guest Experience and Operations

Hospitality & Event Manager

Guest Experience Executive

Assistant Meetings & Events Manager / £13.58 ph + Gym Membership

Golf Administrator

Guest Services Manager - Nights

Guest Services Manager

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