Service desk engineer Work, Jobs in Sutton, Gtl (with Salaries)

Service Desk Engineer (Weekend)
Charles Square —London
- Up to £40,000 a year
- Weekend availability
- Remote
- Azure
- Agile
- IT
- Annual leave
- Gym membership
Quick apply
17h
Service Desk Engineer (Night)
Charles Square —London
- Up to £45,000 a year
- Full-time
- Remote
- Azure
- Agile
- IT
- Annual leave
- Gym membership
Quick apply
17h
Technology Service Desk Engineer
Nuffield Health —Epsom
- Part-time
- Hybrid work
- Maintenance
- Analysis skills
- Bachelor's degree
- Employee discount
- Gym membership
Service Desk Engineer (Field)
Charles Square —London
- Up to £42,500 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Annual leave
- Gym membership
Quick apply
17h
Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
7d
Service Desk Engineer - 1st Line
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Remote
- Microsoft Excel
- Azure
- Annual leave
Quick apply
14d
IT Support Engineer
GreatFind Recruitment —Surbiton
- £24,420 - £32,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Free parking
Quick apply
13d
Deskside Support Engineer
Hexaware Technologies —London
- £40,000 - £50,000 a year
- Customer service
- Windows
- Microsoft Office
Quick apply
IT Support Technician
OneTouchServices —Bagshot
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- In-person
Quick apply
5d
Technical Support Engineer
Appspace —London
- Remote
- Customer service
- Salesforce
- Windows
- Annual leave
- Flexible schedule
Quick apply
3d
Technical Data Entry Administrator
Pole Star EAM Limited —London
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Travel
- Data entry
- Typing
- Flexible schedule
Quick apply
12d
Service Operations Engineer in SERVICE OPERATIONS
Bank of England —London
- £33,600 - £37,800 a year
- 12 hour shift
- School
- Annual leave
- Work from home
3d
IT Service Desk Executive (6 Month FTC)
Jellyfish —London
- Full-time
- English
- Windows
- IT
- Annual leave
- Flexible schedule
Quick apply
2nd Line Service Desk Engineer
Nemo Resourcing Limited —Kilburn
- Up to £38,000 a year
- Overtime
- Hybrid work
- Azure
- Computer networking
- SharePoint
Quick apply
6d
1st Line Support Engineer
wavenet —Sevenoaks
- Full-time
- Remote
- Computer networking
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
IT SUPPORT ENGINEER (SECOND LINE), ASIA-PACIFIC
Adam Smith International —London
- Full-time
- Hybrid work
- SharePoint
Quick apply
Service Desk Engineer
NFP Corp —London
- Azure
- Microsoft Outlook
- Customer service
IT Support Technician
Elevate Technology Group —London
- £28,000 - £32,000 a year
- Azure
- Microsoft Outlook
- SharePoint
3rd Line Support Engineer
Metropolitan Thames Valley —London
- £44,997 - £47,365 a year
- Full-time
- Microsoft Office
Quick apply
11d
Support Engineer - London
RM Education Limited —London
- Hybrid work
- Maintenance
- IT
- School
- Annual leave

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Service Desk Engineer (Weekend)

Charles Square -
London

Quick apply

Job details

Full-time
Up to £40,000 a year
17 hours ago

Benefits

Annual leave
Company pension
Gym membership

Qualifications

Azure
SAN
Agile
IT
VMWare
Root cause analysis
Communication skills
Active Directory
Intune

Full job description

About Charles Square

Charles Square (CSq) is a Technology Services Partner serving the financial sector and regulated businesses. CSq provides Enterprise Support, Security, Strategy and Supply solutions that set a high bar on reliability, security, and customer experience.

CSq is an agile company, ISO27001 certified and a Microsoft Partner. Our goal is to help companies transform and innovate using technology.

Working for CSq will give you first-hand access to world class technologies, exciting new applications, bespoke software products, fantastic clients, and a great team.

Role Outline

We are looking for an experienced, customer-focused and enthusiastic Client Services Engineer to join our team. You will provide support for on-premises and Azure environments for our customers.

You should have a genuine interest in solving IT issues and be empathetic to customer needs and requirements. Day to day tasks include management and troubleshooting of customer environments and working with our project delivery team to plan and deploy environments and services for our customers.

Your time will be spent as a point of contact for our service desk, dealing with critical tickets and escalations, including change management. The candidate should be prepared to split their working day between providing support for customer environments and colleagues, delivery and documentation.

You should possess excellent written and verbal communication skills, be willing to collaborate with the wider IT support teams and help us continue to develop a strong partnership with our customers.

Key Responsibilities

Reporting to the Service Desk Manager and working as part of a team of four engineers, you will:

Act as the technical point of contact for incidents and service requests
Lead troubleshooting across Azure and on-premises infrastructure, taking ownership of major incidents from triage through to resolution and post-incident review
Drive root cause analysis on recurring or high-impact issues and implement permanent fixes rather than repeated workarounds
Review and implement changes within customer environments, acting as a technical reviewer for changes raised by other engineers
Build and maintain technical documentation, runbooks and knowledge base articles to reduce future escalations and uplift the wider team
Identify opportunities where additional CSq services could genuinely benefit a customer, and flag these to account management

What you will need to succeed

For this role we are looking for someone with previous experience in an IT Solution Provider or MSP environment, with in-depth knowledge in troubleshooting and the hunger to learn and progress as well as bringing something special to the company.

Experience supporting and troubleshooting complex environments.
Ability to work in a fast-paced environment and manage competing priorities.
Ability to prioritise and self-manage your workload.
You will have excellent client service skills, dealing with time critical issues efficiently as well as being enthusiastic about expanding your technical knowledge.

Required Skills

Microsoft AZ-104 certification (or equivalent demonstrable experience); VMware Certified Professional is desirable
4+ years’ experience in a similar role
Demonstrable working knowledge across most of the following Azure and on-premises components: VMware, Active Directory, Exchange (Online and/or on-premises), Intune, Conditional Access, and Storage/SAN

Working Hours

7am - 7pm (Friday to Sunday) or (Saturday to Monday)

Company Benefits

19 days annual leave (excluding UK Bank Holidays)
Health Shield – Cash Plan
Cinema Tickets
Gym Membership
Social Events
Training & Certification contributions
Pension
High street retailer discounts via Shop St
CSq Benefits Hub

Equal Opportunities & How to Apply

Charles Square is committed to creating an inclusive and welcoming environment where diversity is valued and everyone can do their best work. We encourage applications from all qualified candidates and are proud to be an equal opportunities employer.

If you require any reasonable adjustments during the recruitment process, please let us know when you apply and we will be happy to accommodate.

Quick apply

Refine Your Search

service desk engineer jobs in sutton, gtl

Service Desk Engineer (Weekend)

Service Desk Engineer (Night)

Technology Service Desk Engineer

Service Desk Engineer (Field)

Freshdesk coordinator

Service Desk Engineer - 1st Line

IT Support Engineer

Deskside Support Engineer

IT Support Technician

Technical Support Engineer

Technical Data Entry Administrator

Service Operations Engineer in SERVICE OPERATIONS

IT Service Desk Executive (6 Month FTC)

2nd Line Service Desk Engineer

1st Line Support Engineer

IT SUPPORT ENGINEER (SECOND LINE), ASIA-PACIFIC

Service Desk Engineer

IT Support Technician

3rd Line Support Engineer

Support Engineer - London

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