HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.
Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.
We are currently looking for a IT Manager to join our IT Department.
If you are passionate about making a real difference and are looking for a role with purpose, where your work has a positive impact on patients' everyday lives, we would love to hear from you.
Main Responsibilities
To contribute to the growth and success of the Company through building and leading of IT functions, helpdesk and personnel associated. Accountability for financial and budgetary planning and spend to support end user requirements and helpdesk staff (4 in number). Technical escalation point for 3rd line maintenance and delivery, including security, maintenance and updates across an Azure estate. A quality driver in the delivery of the helpdesk function and its requirement to deliver an ITIL based, robust, efficient service to the end users. Ticket management, distribution and reporting. Regulatory compliances are executed and always maintained both individually and within the team. Maintaining and enhancing training and development needs and progression tracks for all reports. Demonstrable flexibility within the role for adhoc requests and requirements based on business priority and need. Flexibility for on-call working at weekends
- Manage and lead the helpdesk function within an ITIL framework
- Escalation point to include knowledge and understanding of cloud hosted (Azure) infrastructure,
- applications, security, architecture, system validation.
- Maintain / comply with relevant regulatory registrations, including but not limited to ICO, GDPR,
- MHRA.
- 3rd party vendor assessment and future management
- Ensure that all line reports are trained and competent to deliver the services safely and effectively at all times.
- In conjunction with the Head of IT, develop budgets and ensure delivery within financial targets.
- Identify and implement strategies to improve the quality and efficiency of services, whilst always maintaining or enhancing patient safety and experience.
- Build, maintain and develop relationships with key internal stakeholders. · Management and reporting of third-party vendors and suppliers.
What experience and skills are we looking for?
- Experience of project management and outsourced development.
- Technical capability for 3rd line support, management and technical knowledge within an Azure estate and/or Fortinet firewalls and security requirements.
- Excellent written and verbal communication skills.
- Minimum 5 years in an IT management role.
- Ability to mentor and train all line reports
Qualifications
- Formal IT or management qualification.
- 5 + Years experience managing personnel as a technical lead and mentor.
- Microsoft Certified: Azure Administration Associate (Desirable).
- Fortinet certified (Desirable)
- Prince2, APM (Desirable)
Personal Skills & Qualities:
- Ability to develop and sustain a professional team by showing mutual respect, honour and integrity,
- strong professional image and personal credibility.
- Well-honed communication skills with a flexible approach.
- Strong coaching skills; capable of building, developing and motivating an operational team and to
- maintain a positive working environment.
- To be proactive and motivated responding positively to new challenges.
- Ability to interpret and work to KPI’s and company wide objectives.
- Strong IT skills to use systems and processes to drive operational efficiencies and compliance with
- contractual and business requirements .
Key Competencies:
- Time Management and organisational skills
- Teamwork and Leadership
- Motivation and Commitment
- Decision Making • Delivering results
- Communication
- Problem Solving
- Flexible working
What we offer
- Competitive salary structure
- 25 days holiday + bank holiday
- Pension Scheme
- Ongoing training and development
- Professional registration fees paid
- Employee Assistant Programme including 24/7 hour access to remote GP appointments.
- Refer a friend scheme
- Uniform provided
- Kit bags for all Homecare Nurses
- Eyecare Vouches
- Perks and benefits via Perkbox
- Long service awards.
If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference.
Please note: Due to the volume of applications we receive, we may not be able to respond to all applicants individually. If you are selected for interview, we will be in touch
