Customer Growth Executive
Drive Sales. Build Relationships. Grow Customer Value.
Are you an ambitious sales professional who enjoys building relationships, closing deals, and growing customer accounts?
CPR Guardian is a fast-growing provider of wearable personal safety and medical alert technology. Our innovative solutions help families, vulnerable individuals, lone workers, and care professionals stay safe through GPS tracking, fall detection, SOS alerts, and subscription-based monitoring services.
We're looking for a commercially focused Customer Growth Executive to convert enquiries into customers, maximise recurring subscription revenue, and build long-term customer relationships. This is a sales-first role where your success will be measured by revenue growth, customer retention, and account expansion.
The Role
As a Customer Growth Executive, you'll own the commercial customer journey—from first enquiry through to subscription renewal and account growth.
You'll identify customer needs, recommend the right solutions, close sales, and proactively develop existing accounts through upgrades, renewals, and additional services. While you'll ensure customers have a great experience, your primary focus is driving revenue and increasing customer lifetime value.
Key Responsibilities Sales & Business Growth
- Convert inbound enquiries into device and subscription sales
- Proactively follow up on leads to maximise conversion opportunities
- Consistently achieve monthly sales and revenue targets
- Identify customer needs and recommend the most suitable solutions
- Upsell premium subscriptions, accessories, and additional services
- Drive subscription activations, renewals, and contract retention
- Maximise customer lifetime value through ongoing account development
- Build strong relationships that generate repeat business and referrals
Account Management & Customer Success
- Deliver a smooth onboarding experience for new customers
- Maintain regular contact with customers to identify growth opportunities
- Ensure customers maximise the value of their devices and services
- Resolve customer issues efficiently, working with the wider team where required
- Proactively retain customers approaching renewal or showing signs of disengagement
- Encourage satisfied customers to leave positive online reviews and referrals
- Gather customer feedback to help improve products and services
What We're Looking For
- Proven success in sales, business development, account management, or customer success
- Strong consultative selling and closing skills
- Experience selling subscription or recurring revenue services is highly desirable
- A commercial mindset with a passion for achieving and exceeding targets
- Excellent communication and relationship-building skills
- Highly organised, proactive, and self-motivated
- Comfortable managing multiple opportunities through a sales pipeline
- Experience in healthcare, telecare, technology, SaaS, or wearable devices would be advantageous
Key Performance Indicators
- Monthly sales revenue
- Lead-to-sale conversion rate
- Subscription activation rate
- Upsell and cross-sell revenue
- Customer retention and renewal rate
- Average customer lifetime value
- Customer satisfaction and online review generation
Why Join CPR Guardian?
- Join a growing technology company making a real difference to people's safety and independence
- Play a key role in driving business growth
- Competitive salary with uncapped performance incentives
- Opportunity for career progression as the business expands
- Supportive and flexible working environment
If you're motivated by building relationships, closing sales, and helping customers find solutions that genuinely improve their lives, we'd love to hear from you.
Job Type: Full-time
Experience:
- Sales: 2 years (required)
- Customer support: 2 years (required)
Work Location: In person
