Customer support & client services managers Work, Jobs in Swansea, Swa (with Salaries)

Team Leader/Supervisor
D and C Taverns ltd —Swansea
- £13 an hour
- Part-time
- Customer service
- English
- In-person
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1d

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Team Leader/Supervisor

D and C Taverns ltd
Swansea

Quick apply

Job details

Permanent | Part-time
£13 an hour
1 day ago

Benefits

On-site parking

Qualifications

Customer service
English
Leadership
Communication skills

Full job description

Job Overview

We are seeking an energetic and motivated Team Leader/Supervisor to inspire and guide our dedicated team members toward excellence. In this pivotal role, you will oversee daily operations, ensure outstanding customer service, and foster a positive work environment. Your leadership will drive team performance, streamline processes, and uphold high standards of safety and professionalism. If you thrive in dynamic settings and enjoy motivating others to achieve their best, this is the perfect opportunity for you to make a meaningful impact.

Duties

Lead and supervise a team of staff members, providing clear direction and support to achieve operational goals
Monitor daily activities to ensure efficient workflow and exceptional customer service delivery
Conduct regular team meetings to communicate updates, recognize achievements, and address challenges
Ensure compliance with safety protocols, company policies, and regulatory requirements at all times
Assist with training new employees and ongoing development of existing team members
Handle customer inquiries, resolve issues promptly, and maintain high levels of customer satisfaction
Coordinate with other departments to optimize resource allocation and operational efficiency

Requirements

Proven experience in a supervisory or team leadership role within a fast-paced environment
Excellent communication skills in English, both verbal and written
Strong customer service orientation with the ability to handle challenging situations professionally
Demonstrated leadership skills with the ability to motivate and develop team members
Ability to effectively manage time, prioritize tasks, and adapt to changing priorities
Good understanding of safety procedures and compliance standards

Join us as a Team Leader/Supervisor where your leadership will energize teams, elevate service quality, and contribute to our collective success. We value proactive individuals who are passionate about guiding others and creating positive experiences for both customers and colleagues. This paid position offers an exciting opportunity to grow your career while making a real difference every day!

Pay: £13.00 per hour

Benefits:

On-site parking

Work Location: In person

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