Hotel receptionist Work, Jobs in Swansea, Swa (with Salaries)

Hotel Night Guest Service Assistant
The Dragon Hotel Swansea —Swansea
- £13.21 an hour
- Night shift
- Hospitality
- Microsoft Excel
- Customer service
Quick apply
Reception Team Member - Part Time
Travelodge —Llanelli
- £12.71 an hour
- Full-time
- No experience needed
- Hotel
- Employee discount
8d
Hotel Receptionist
THE IVY BUSH ROYAL HOTEL LIMITED —Carmarthen
- £12.71 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
- Free parking
- Flexitime
Quick apply
1d

More jobs to discover

Find similar jobs that you might be interested in.

Team Member
Swansea Bowl —Swansea
Swansea Bowl is investing in exciting updates to make our venue even more fun and engaging for our customers, and we want you to join the team.
£10.85 - £12.71 an hour
Quick apply
4d
Reception Team Member - Part Time
Travelodge —Llanelli
Your job will be to welcome the guests to the hotel, checking them in, doing cash and banking procedures, regular fire & safety walks and even helping the wider…
£12.71 an hour
8d

I want to receive the latest job alerts for hotel receptionist in swansea, swa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Hotel Night Guest Service Assistant

The Dragon Hotel Swansea
Swansea

Quick apply

Job details

Zero hours contract
£13.21 an hour

Qualifications

Hospitality
Microsoft Excel
Customer service
Organisational skills
Front desk
Computer skills
Guest services
Phone etiquette
Communication skills
Hotel experience

Full job description

Normal Shift Hours 22:30 - 07:00

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home.

Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.

About the role:-
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms

-Undertake a range of non-customer facing administrative tasks
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalised services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Create reservations

About You:-
- Experience in a similar or front facing customer service role with an outgoing and bubbly personality
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks.
- High attention to detail and accuracy – great at managing one’s own time

Pay: £13.21 per hour

Ability to commute/relocate:

Swansea SA1 5LS: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

hotel receptionist jobs in swansea, swa

Hotel Night Guest Service Assistant

Reception Team Member - Part Time

Hotel Receptionist

More jobs to discover

I want to receive the latest job alerts for hotel receptionist in swansea, swa

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected