Reporting to: Goods In/Goods Out Warehouse Manager
Location: Swansea (Llansamlet)
Subordinates: None
About Curveball
Founded in 2004, Curveball is a market-leading worldwide distributor and publisher of video games and consumer electronics, headquartered in Swansea, Wales.
Over the last twenty years, Curveball has grown to become one of Europe’s largest video game distributors, and a market-leading wholesaler and retailer of video games and consumer electronics with an established and trusted network of global distribution partners.
A trusted and well-respected provider of a wide variety of gaming and entertainment products, Curveball’s customer focus drives us to prioritize the needs of our valued clients, ensuring excellent service and support in every interaction. The thriving B2B business is complemented by an award-winning consumer retail site – The Game Collection – renowned for its superb customer service, authentic community engagement, and market-leading promotions since 2005.
Alongside our Game Collection website, we now have our own specialist collectible website offering a wide range of Pokémon, Magic the Gathering and One-Piece trading cards and accessories to name a few. As Retail Supervisor you will be responsible for fulfilment of these specialist orders, ensuring items are received in perfect condition.
With more growth predicted for 2026 and beyond, now is a perfect time to join this agile and adaptable organisation.
Job Purpose:
To coordinate and control all transport activities across the distribution functions of the business, ensuring the efficient, cost-effective and timely movement of goods through purchasing, wholesale and retail channels. The role is responsible for managing relationships with carriers and freight forwarders, arranging inbound and outbound transportation, monitoring delivery performance, controlling transport costs and resolving service issues to maintain high levels of customer satisfaction.
The Transport Co-Ordinator will work closely with Sales, Purchasing, Warehouse and Operations teams to ensure transport requirements are met, shipments are tracked through to successful delivery and all relevant documentation is accurately prepared and maintained. The role also supports continuous improvement through carrier performance management, transport analysis and the identification of opportunities to improve service levels, operational efficiency and cost effectiveness across the supply chain.
Key Responsibilities:
- 1. · Quote and book all wholesale bulk orders, including palletised shipments, ensuring the most cost-effective and suitable transport solution is selected.
- · Arrange transport for inbound stock from suppliers and ensure deliveries are scheduled in line with business requirements.
- · Track and monitor all shipments through to successful delivery, proactively managing delays and liaising with carriers to resolve issues.
- · Investigate and manage carrier claims relating to lost, damaged or delayed consignments.
- · Check transport invoices and identify any discrepancies in charges, escalating issues to the relevant department and carrier where required.
- · Monitor transport costs and identify opportunities for service improvements and cost savings.
- · Coordinate with couriers to ensure all daily collections are completed and take corrective action when service failures occur.
- · Liaise with sales, purchasing and warehouse teams to ensure transport requirements are communicated effectively and customer expectations are met.
- · Ensure all consignment documentation is accurately prepared and that any special instructions are clearly communicated to carriers.
- · Ensure carriers are notified in sufficient time when collections are required and all transport bookings are completed accurately.
- · Ensure all relevant shipping and customs documentation is provided to carriers where applicable.
- · Monitor and report on carrier performance, including delivery success rates, collection performance, service levels and transport costs.
- · Carry out regular carrier performance reviews and provide quarterly transport performance reports to the Operations Manager.
- · Manage relationships with existing freight forwarders and evaluate potential new transport partners to support business requirements.
- · Conduct audits of new and existing carriers, ensuring the approved supplier list remains current and aligned with operational needs.
- · Maintain accurate records of transport quotations and ensure quote retention documentation is kept up to date.
- · Keep the Warehouse Manager and Operations Manager informed of any issues that may impact operational performance or customer service.
- · Undertake any other reasonable duties required to support the operational needs of the business.
Skills Profile:
- Minimum 2 years' experience within transport, logistics, distribution or supply chain operations.
- Broad understanding of warehouse and distribution processes.
- Experience using ERP/WMS systems (Microsoft Dynamics experience would be advantageous).
- Strong organisational and administrative skills with the ability to manage multiple priorities.
- Ability to analyse transport data, identify discrepancies and produce performance reports.
- Proven ability to investigate and resolve transport and delivery issues.
- Strong communication skills with the ability to build effective relationships with carriers, suppliers and internal departments.
- Computer literate in Microsoft Office packages, particularly Excel, Outlook and Word.
- Good understanding of transport documentation and carrier management processes.
- Strong attention to detail and commitment to maintaining accurate records.
Personal Profile:
- Well organised and highly efficient.
- Strong stakeholder management and relationship-building skills.
- Team player with a collaborative approach.
- Excellent time management and prioritisation skills.
- Ability to work under pressure in a fast-paced operational environment.
- Self-motivated, proactive and able to work using own initiative.
- Strong problem-solving and decision-making skills.
- Takes ownership of issues and follows them through to resolution.
- Commercially aware with an understanding of balancing service levels and transport costs.
- High level of attention to detail and accuracy.
Hours Of Work:
- Day shift, 8 hours between 0800 and 1730
- Monday to Friday, with possible weekends
- 40 Hours per week
- Full Time
Benefits:
- Company pension
- Free On-site parking
- Cash Plan Healthcare and Benefits package
- Canteen Facilities
- Death in Service
- 30 days holiday (including bank holidays)
- Workwear provided
- Attractive Salary package depending on experience with Annual Bonus
Please note : Interviews will take place WC 22nd June 2026
Job Type: Full-time
Pay: £29,000.00-£31,000.00 per year
Benefits:
- Additional leave
- Canteen
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
Work Location: In person
