The job requirements are detailed below. Essential qualifications, skills and experience are listed in the Job Descriptions/Person Specification which can be found under the attachments section below.
Mae’r ddogfen hon ar gael yn Gymraeg / This document is also available in Welsh.
Rhondda Cynon Taf Council is seeking an organised, motivated and customer-focused Performance & Trade Waste Support Officer to join our Waste Services Team.
As a Performance & Trade Waste Support Officer, the successful candidate will play a key role in helping residents and businesses across RCT have the resources they need to recycle, reuse and reduce their waste in line with the Waste Hierarchy.
You will support the effective delivery of Waste Services by maintaining accurate data, supporting trade waste administration, engaging with businesses, and assisting with the collation of performance information.
A key part of the role involves ensuring consistent stock levels of recycling bags, trade waste bags and bins, as well as assisting with the distribution of Duty of Care waste transfer notes. You will also help the service respond to changes in legislation, manage customer enquiries via telephone and email, and maintain accurate records for internal bag deliveries to support year‑end billing.
The role also includes assisting with performance data collection, including supporting Waste Dataflow submissions, and providing routine reports. You will ensure that all service requests and complaints are handled promptly and appropriately, keep Waste Services web pages updated, and provide general administrative support to the wider team as needed.
You will demonstrate strong ICT skills, with the ability to confidently use a wide range of digital tools and platforms to support effective service delivery. This includes competent use of Microsoft Office applications, data-entry and database management, and the capacity to quickly learn bespoke systems relevant to the role. Accuracy, attention to detail, and the ability to interpret and present information clearly using digital technology are essential.
This role is offered on a hybrid working basis, the postholder will be required to work two days per week in the office, with three days working from home (flexibility will be required depending on workload). Office days are focused on team collaboration, service planning and activities that benefit from in‑person interaction, while home‑working days support concentrated work and greater flexibility.
For further information about this post please contact Claire Evans, Performance & Trade Waste Manager on 07471025888.
Protecting children and vulnerable adults is a core responsibility of all staff appointed to the Council.
The Council values diversity in its workforce. We are committed to ensuring that no unlawful discrimination occurs in the recruitment and selection process on the grounds of age, sex, race, disability, sexual orientation, transgender, including those with non-binary identities, religion or belief or pregnancy and maternity. We offer a number of staff networks for employees including the Allies Network, a Disability and Carers Network and Perthyn our LGBTQ+ Network.
An application submitted for this post in Welsh will not be treated less favourably than an application made in English.
As part of the Council’s longer term objectives in relation to the Welsh language and its Workforce Planning Strategy, it is committed to a guaranteed interview scheme for Welsh-speakers of Level 3 and above. If you meet the essential criteria as identified in the person specification for the job and are a Welsh-speaker of Level 3 and above, you will be invited to interview if you choose to participate in the scheme.
In view of the large number of Application Forms which are currently being submitted individual applications are not acknowledged. Consequently if you do not hear from us within four weeks of the closing date, please assume that your application is unsuccessful on this occasion. In which case you are thanked for the interest you have shown in applying for a position within the Council.
In support of the Council’s voluntary pledge to support the Armed Forces, the recruiter must always be prepared to ensure that applicants who have identified themselves as members of the Armed Forces including Service Leavers, Veterans or Reservists and who meet the essential criteria of the person specification, are offered an interview.
Care Experienced Leavers – Guaranteed Interview Scheme
As part of the Council’s corporate parenting role it is committed to supporting its care experienced leavers. This means anyone who has spent time within the care system at any point in their life. We encourage applications from individuals who are care experienced to enable them to access employment, education, experiences and volunteering opportunities.
The Council will guarantee an interview for any care experienced leavers who wish to take part in the scheme who meet the essential criteria for the role.
