Senior account specialist Work, Jobs in Swanwick, Dby (with Salaries)

Customer Support Team Leader & Account Manager
Staytite —Nottingham
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
10d
Senior Operational Leader - Ilkeston
Department for Work and Pensions —Ilkeston
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
9d
Senior Commercial Manager
ASSYSTEM —Derby
- Full-time
- Hybrid work
- Contracts
- Leadership
- Annual leave
- Referral programme
Quick apply
SEO Executive/ Senior SEO Executive
Atomic —Nottingham
- Hybrid work
- Annual leave
- Flexible schedule
Commercial Demand Planning Specialist
PerkinElmer —Mansfield
- Monday to Friday
- Microsoft Excel
- Oracle
- Sales
Key Account Manager
ASSYSTEM —Derby
- Full-time
- Hybrid work
- CRM software
- Engineering
- Business development
- Annual leave
- Referral programme
Quick apply
Senior Bid Co Ordinator
Turner & Townsend —Sheffield
- Full-time
- English
- Microsoft Office
- SharePoint
Quick apply
Senior Paid Media Specialist
CNS Media Ltd —Chesterfield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- In-person
- Gym membership
Quick apply
Senior Commercial Consultancy Manager - Defence
Mace —Derby
- Full-time
- Hybrid work
- Contracts
- Communication skills
- Annual leave
4d
Associate Director - FM Operational Readiness
Turner & Townsend —Sheffield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Learning Coordinator
Blue Mountain Homes Ltd —Ilkeston
- £26,000 a year
- Full-time
- IT
- In-person
- School
Quick apply
2d
Technical Lead ( Senior Principal Engineer)
ASSYSTEM —Derby
- Full-time
- Hybrid work
- Engineering
- No degree
- Contracts
Quick apply
Senior Vulnerability Manager
Home Office —Sheffield
- £53,850 - £56,850 a year
- Full-time
- English
- Presentation skills
- Annual leave
1d
Quantity Surveyor/Senior Quantity Surveyor
H W Martin (Traffic Management) Ltd —Blackwell
- Driving
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Remediation Senior Analyst
eonnext —Nottingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
6h
Consultant / Senior Consultant / Principal Consultant - Programme Commercial Advisory
Turner & Townsend —Sheffield
- Full-time
- Hybrid work
- Communication skills
Quick apply
Customer Service Specialist
Sherwin-Williams —Sheffield
- £27,895 - £34,044 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Work from home
Privat Client Senior Manager - Trust Specialist
Cooper Parry —Derby
- Full-time
- Remote
- Tax experience
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Sales
- ERP systems
- IT
Quick apply
Clinical Nurse Manager
BAC O'Connor —Burton-On-Trent
- £49,000 - £51,000 a year
- Full-time
- Anatomy knowledge
- Management
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply

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Customer Support Team Leader & Account Manager

Staytite -
Nottingham

Quick apply

Job details

Full-time
£40,000 - £50,000 a year
10 days ago

Benefits

Company pension

Qualifications

CRM software
Sales
Customer service
Microsoft Office
Continuous improvement
Team management
Organisational skills
Account management
Leadership
Communication skills

Full job description

Customer Support Team Leader & Account Manager

Sherwood Business Park, Nottingham

Competitive Salary + Bonus + Benefits

Lead People. Drive Customer Excellence. Grow Key Accounts.

Staytite Group is looking for a Customer Support Team Leader & Account Manager to lead our Customer Support Executive team while managing a portfolio of strategic customer accounts. This is a fantastic opportunity to join a well-established, family-owned business where you can make a real impact on both customer experience and business growth.

About Staytite Group

Established in 1978, Staytite has built a strong reputation as a specialist in industrial fastening solutions. Operating from locations in High Wycombe and Nottingham, with international distribution hubs in Dubai and Shanghai, we support customers across a wide range of global markets.

As part of the wider Staytite Group, we are committed to creating long-term partnerships, delivering exceptional service, and investing in our people.

The Opportunity

This is a hybrid leadership role combining team management (70%) and account management (30%).

You'll lead and develop our Customer Support Executive team, driving performance, service excellence, and continuous improvement, while also managing key customer relationships to support retention, growth, and profitability.

What You'll Be Doing

Team Leadership & Operational Excellence

Lead, motivate and develop a high-performing Customer Support team.

Conduct regular one-to-ones, performance reviews and development plans.

Coach and mentor team members to maximise engagement and performance.

Manage workloads, priorities and resources to ensure service targets are achieved.

Monitor KPIs and implement improvement initiatives.

Identify training and development opportunities.

Handle performance, attendance and employee relations matters.

Act as the escalation point for complex customer issues.

Review and improve processes, SOPs and operational efficiency.

Collaborate with Sales, Purchasing and Operations teams to deliver an outstanding customer experience.

Customer Experience

Ensure customer enquiries, quotations and orders are handled efficiently and professionally.

Champion a customer-first culture across the business.

Monitor customer feedback and implement service improvements.

Maintain consistently high service standards across all customer touchpoints.

Account Management & Commercial Growth

Manage a portfolio of strategic customer accounts.

Build strong, long-term customer relationships.

Identify opportunities for account growth, increased revenue and margin improvement.

Conduct customer reviews and business meetings.

Support forecasting, reporting and commercial planning.

Deliver solutions that meet customer needs while supporting business objectives.

What We're Looking For

Essential

Minimum 5 years' experience in account management, sales, senior customer service, or a similar customer-facing role.

Proven experience leading or managing a team.

Strong commercial awareness and experience supporting business growth.

Excellent communication and relationship-building skills.

Experience using CRM systems and Microsoft Office.

Ability to analyse data, identify trends and make informed decisions.

Strong organisational skills with the ability to manage multiple priorities.

Desirable

Experience within the fastener, engineering, or industrial sector.

Financial awareness including budgeting and margin management.

Personal Qualities

Customer-focused and commercially driven.

Inspiring and collaborative leader.

Highly accountable and results oriented.

Resilient, adaptable, and proactive.

Continuous improvement mindset with strong problem-solving skills.

Why Join Staytite?

This is a unique opportunity to join a growing business where you'll have the autonomy to shape customer support performance, develop people, and build lasting customer relationships.

You'll be part of a company that values expertise, teamwork, continuous improvement and long-term success.

Benefits

Competitive Salary

Performance Bonus Scheme

5% Employee / 5% Employer Pension Contributions

24 Days Holiday + Bank Holidays

Birthday Leave

Health Cash Plan

Long Service Awards

Apply Now

If you're an ambitious customer service leader who enjoys developing people, improving performance and building strong customer relationships, we'd love to hear from you.

Join Staytite Group and help us deliver exceptional service while driving sustainable growth for our customers and our business.

Quick apply

Refine Your Search

senior account specialist jobs in swanwick, dby

Customer Support Team Leader & Account Manager

Senior Operational Leader - Ilkeston

Senior Commercial Manager

SEO Executive/ Senior SEO Executive

Commercial Demand Planning Specialist

Key Account Manager

Senior Bid Co Ordinator

Senior Paid Media Specialist

Senior Commercial Consultancy Manager - Defence

Associate Director - FM Operational Readiness

Learning Coordinator

Technical Lead ( Senior Principal Engineer)

Senior Vulnerability Manager

Quantity Surveyor/Senior Quantity Surveyor

Remediation Senior Analyst

Consultant / Senior Consultant / Principal Consultant - Programme Commercial Advisory

Customer Service Specialist

Privat Client Senior Manager - Trust Specialist

Account Manager

Clinical Nurse Manager

I want to receive the latest job alerts for senior account specialist in swanwick, dby

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