Helpdesk Work, Jobs in Swarkestone, Dby (with Salaries)

Property Repairs Helpdesk Supervisor – CAS-2
Nacro —Derby
- £31,982 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1d
IT Helpdesk Technician
PickEverard —Leicester
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Office/ Helpdesk Administrator
Nuevo - Facilities Management —Melton Mowbray
- From £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
Quick apply
16h
End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Organisational skills
- IT
- Employee assistance programme
- Life insurance
1d
Information, Communication Technician (ICT) Apprenticeship
Nottinghamshire County Council —Nottingham
- Full-time
- Hybrid work
- Microsoft Office
- Maths
- IT
4d
IT Support Technician
Equip Outdoor Technologies UK —Alfreton
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
9h
Technical Coordinator
BAM UK & Ireland —Castle Donington
- Temporary
- Customer service
- Maintenance
- Contracts
11d
Senior Technical Support Analyst
Perceptive —Nottingham
- Full-time
- Customer service
- English
- SQL
Systems Support (Occupational Health)
Tetra Tech —Mansfield Woodhouse
- Temporary
- Hybrid work
- Customer service
- Data analysis skills
- Administrative experience
Key Accounts Administrator
Otis —Leicester
- Full-time
- Customer service
- Communication skills

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Property Repairs Helpdesk Supervisor – CAS-2

Nacro -
Derby

Apply Now

Job details

Permanent | Full-time
£31,982 a year
1 day ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Maintenance
Microsoft Office
Administrative experience
Supervising experience
Organisational skills
Leadership
Communication skills

Full job description

Location: Derby
Job Type: Full Time, Permanent
Salary: £31,982 per annum
Working Hours: 37.5 hours per week
Enhanced dbs required

Some organisations talk about making a difference, at Nacro, do it every day.

We support people to build brighter futures, helping individuals overcome barriers and move forward with confidence. To do this, we need passionate, committed people who want to make a real difference.

We are now looking for a Property Repairs Helpdesk Supervisor to join our Community Accommodation Service – 2 (CAS-2) Property Team in Derby. This is an exciting opportunity to play a key role in delivering an effective repairs and maintenance service across Nacro’s CAS-2 property portfolio.

Who Are We Looking For?

We are looking for an organised and proactive supervisor who can support the smooth running of the CAS-2 Property Repairs Helpdesk while leading and motivating a small team.

You will work closely with operational teams, surveyors, contractors, landlords, and external stakeholders to ensure repairs are delivered efficiently, contractual targets are achieved, and service standards remain high.

This role is ideal for someone with experience in property repairs or maintenance within the social housing or private rented sector who is ready to step into, or further develop within, a supervisory position.

Key Responsibilities

Supervise the day-to-day operation of the CAS-2 Property Repairs Helpdesk, ensuring efficient service delivery
Support and guide Helpdesk staff, maintaining appropriate staffing levels and team performance
Ensure repair requests are processed promptly and in line with contractual and performance targets
Resolve queries and support problem-solving to ensure effective outcomes for service users and stakeholders
Liaise with CAS-2 Managers and commissioners regarding repair progress and escalated issues
Work collaboratively with surveyors, operational teams, contractors, landlords, and the Nacro Leasing Team
Oversee contractor performance updates to ensure jobs are allocated effectively and deliver value for money
Coordinate responses to repair quality concerns and ensure learning informs contractor and landlord reviews
Support pre- and post-inspections and property condition surveys alongside surveyors
Compile and analyse repairs and maintenance data to produce performance reports and KPI information
Deputise for the Property Repairs Helpdesk Manager during periods of absence

Who Will Thrive in This Role?

Strong communicators who can confidently engage with a range of internal and external stakeholders
Organised professionals who can manage competing priorities and work effectively under pressure
Detail-focused individuals with strong administrative and reporting skills
Collaborative team players with leadership or supervisory experience
Problem-solvers who can respond positively to challenges and changing priorities

Essential Skills & Experience

Minimum of two years’ experience in property repairs and maintenance within the social housing or private rented sector
Ideally experienced within a property repairs helpdesk environment
Strong understanding of the rented and/or social housing sector
Experience managing complex administrative systems
Excellent written and verbal communication skills
Strong organisational skills with the ability to prioritise workloads and meet deadlines
Experience monitoring KPIs and producing performance reports
Good ICT skills, including Microsoft Excel, Word, and Outlook
Excellent attention to detail

Why Join Nacro?

At Nacro, you’ll be part of an organisation committed to creating positive change for individuals and communities across the UK. We value diversity, inclusion, collaboration, and professional development, and we’re committed to supporting our colleagues to thrive.

If you’re looking for a rewarding role where your skills can make a genuine impact, we’d love to hear from you.

Apply Now

Refine Your Search

helpdesk jobs in swarkestone, dby

Property Repairs Helpdesk Supervisor – CAS-2

IT Helpdesk Technician

Office/ Helpdesk Administrator

End User IT Support Manager

Information, Communication Technician (ICT) Apprenticeship

IT Support Technician

Technical Coordinator

Senior Technical Support Analyst

Systems Support (Occupational Health)

Key Accounts Administrator

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