We are looking for a proactive and detail-focused Property Compliance Officer to help ensure our properties are safe, well-managed, and fully compliant. This is an important role, perfect for someone who can coordinate compliance activity across a varied property portfolio, maintain accurate records, track actions through to completion, and work collaboratively with colleagues, contractors and external partners.
Working closely with the Director of Strategy and Operations, you will provide oversight of statutory checks, inspection records, remedial actions, contractor documentation, audit evidence and compliance reporting. You will play a key part in helping us identify risks, resolve outstanding actions and maintain clear visibility of compliance across our estate.
About the role
The overall purpose of the Property Compliance Officer is to lead the delivery of our housing management function for current and future properties. This post will include the need to:
- Provide effective management for the housing team ensuring a positive and motivating culture
- Ensure all legal and statutory obligations in relation to housing management are achieved
- Deliver an effective, cost efficient and good quality service ensuring value for money is achieved
- Ensuring clients are at the heart of our housing management.
- Further details on specific responsibilities of the post are provided below.
Key Responsibilities
Team and Embedded contractor management
- Help to embed the Charity’s vision, values and mission throughout the Housing Team
- Help to promote a client and performance focused culture
- Manage the Housing Team to drive empowerment, accountability, knowledge, and skill development.
- Be accountable for performance within the Housing Team
Housing and Estate Management
- Maintain oversight of statutory checks, servicing, inspections, certificates and remedial actions
- Track actions arising from audits, fire risk assessments, inspections, incidents and risk assessments
- Ensure compliance evidence and records are complete, accurate and stored correctly
- Manage the housing team and contractors to ensure actions are completed and properly evidenced
- Produce clear updates and reports, highlighting overdue, high-risk or unresolved actions
- Support internal and external audits by preparing records and following up on actions
- Ensure that all functional policies, processes and guidance notes are up to date and in line with best practice & current legislation
- Act as the Deputy Designated Safeguarding Lead which involves accountability for the recording and managing of accidents, incidents, safeguarding concerns, complaints, and compliance issues, related to First Choice Housing properties and escalating concerns appropriately.
- Monitor utility usage, record meter readings, process changes affecting charges, and work closely with the Director of Strategy and Operations on utility-related matters.
- Deliver services fairly and consistently in line with equality, diversity, and inclusion principles.
- Support service improvement projects and organisational initiatives.
Data
- Be accountable for our housing management data and system by developing and enhancing system capabilities to deliver organisational objectives and improved services for customers
- Be a data champion for the housing team ensuring we make best use of our CRM (In-Form) and other ICT
- Continuously develop reporting and use of data to performance manage
- Maintain confidentiality, professional boundaries, and compliance with data protection requirements.
Other:
- Carry out all other duties as may be reasonably assigned from time to time in line with the level of this job description
About you
You are most likely to be successful in this role if you have:
- Demonstrable experience working in a regulated or compliance‑led environment
- Experience of applying professional standards, codes of conduct, or regulatory requirements in practice
- Proven experience of managing risk, safeguarding, or customer wellbeing within a housing or support setting
- Experience of making sound, defensible decisions that reflect organisational values and legal responsibilities
- Experience of managing teams and supporting in staff learning and development
Skills
- Effective and efficient ICT and administration skills for the delivery of the service, including competency with MS Excel, Word (intermediate level) and databases
- A fire safety related qualification would be advantageous but not essential
- Experience or training in specialised service like locksmiths, carpentry, gas or electrical engineering would also be advantageous but not necessary. We would offer training and are looking for someone who would be keen to learn.
Attributes
- Is customer focused, understands what excellent customer care looks like and knows how to involve customers in finding solutions
- Manages own time well and has the ability to prioritise work effectively with exceptional organisation skills in a fast-paced environment with the ability to use technology to support busy workloads
- Pays attention to detail and is able to understand and apply procedural instructions
- Ability to analyse problems and formulate solutions
- Demonstrates excellent planning, budget and project management skills
Pay: £32,000.00-£36,000.00 per year
Benefits:
- Company pension
- Employee discount
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
