Job Role: Security Supervisor
Working Hours: Average 38 hours per week, on a 2 week rolling rota.
Shift Pattern (2 week rolling rota):
- Week 1: Monday, Tuesday, Wednesday, Saturday & Sunday
- Week 2: Monday, Tuesday & Wednesday - 9:00-18:30 (9.5 hour shifts)
Pay: £14.45 per hour
Location: Brunel Shopping Centre, 29A Canal Walk, Swindon, SN1 1LF
Reporting to: Contracts Manager
Overview
Anchor Group Services is seeking an experienced and professional Security Supervisor to join our team at Brunel Shopping Centre, Swindon. This is an excellent opportunity for a motivated security professional to take a leading role in delivering a safe, secure and welcoming environment for customers, tenants, visitors and staff.
As Security Supervisor, you will be responsible for supervising the day-to-day security operation, supporting and leading the on-site team, and ensuring the highest standards of service delivery are maintained at all times. You will act as a key point of contact for both the client and security personnel, ensuring all site procedures, health and safety requirements, and company policies are consistently followed.
The successful candidate must hold a valid SIA Door Supervisor Licence as a minimum, with a CCTV Licence being desirable. The ideal candidate will demonstrate strong leadership skills, excellent communication abilities, and a proactive approach to managing incidents, customer service, and operational performance within a busy retail environment.
Duties include:
- Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
- Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
- Ensure all emergency procedures are followed and lead/coordinate effective/evacuations/protocol, if required.
- Follow all escalation procedures with Anchor Group Services and Centre Management.
- Assisting the Control Room and CCTV operation including all files and documentation to meet all data protection requirements of GDPR, reporting to the Regional Operations Manager and the Data Processor (Centre Manager).
- Oversee all day-to-day Security operations ensuring effective key/equipment control.
- Ensure security patrol schedules are being followed.
- Manage contractor work permit procedures.
- Ensure all necessary health and safety inspections/patrols are completed to maintain compliance of site procedures.
- Reporting all incidents, accidents, damage and near missed to the management team (Client) immediately via verbal communication followed by a detailed investigation report.
- Ensure all defects are reported.
- Actively maintain a safe, helpful, and secure environment for staff, customers, visitors, and the Centre’s tenants.
- Deal with customer queries and complaints quickly and efficiently and escalating when required to a senior manager in which it applies, reporting all cases.
- Prepare KPI information for centre management.
- Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
- Access to SIA and First Aid training at discounted rates, with financial support available
- Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
- Stream - access to pay as you earn it
- Cycle to Work Scheme Available
- Full uniform provided
- Free Employee Assistance Programme 24/7 including access to counselling
- Hospital Saturday Fund
- Reward and Recognition awards
What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.
Other companies may call this role: Security Team Manager, Security Team Supervisor, SIA Supervisor, Site Supervisor, Contract Supervisor, Team Leader, Security Specialist, Security Operative, Patrol Officer, Shopping Centre Security Officer, Security Enforcement Officer, SIA Security Officer
Within commuting distance of: Swindon, Fairford, Chippenham, Upavon, Cirencester, Wantage, Tetbury, Castle Combe, Brize Norton, Newbury, Witney, Trowbridge, Thatcham, Abingdon, Stroud, Amesbury
