thames water Work, Jobs in swindon (with Salaries)

Standard Collection Service Delivery Manager
Thames Water Utilites —Swindon
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
Customer Service Representative
Thames Water Utilites —Swindon
- From £24,800 a year
- Full-time
- No experience needed
- Phone etiquette
Reinstatement Supervisor
Terrafirma Pipeline Ltd —Cricklade
- £180 - £200 a day
- Full-time
- In-person
Quick apply
13d
Collections Team Leader
Thames Water Utilites —Swindon
- From £32,255 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
8d
Complaints Case Manager
Thames Water Utilites —Swindon
- From £27,040 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Project Manager
Glanua —Highworth
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
Quick apply
Field Operations Manager
Thames Water Utilites —Compton
- Up to £44,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Communication skills
- Annual leave
7d
Technical/Maintenance Coordinator
Thames Water Utilites —Witney
- £22 an hour
- Temporary
- Travel
- Communication skills
- Mechanical knowledge
Warehouse Operative Level 2 Apprentice
Thames Water Utilites —Highworth
- From £22,500 a year
- English
- IT
- Communication skills
- Annual leave
Warehouse Operative
Thames Water Utilites —Didcot
- £13.45 an hour
- Temporary
- English
- Warehouse experience
HGV Class 2 Drainage Engineer
Lanes Group —Swindon
- Overtime
- Free parking
Quick apply
8d
Project Manager
Kier Group —North Bradley
- Full-time
- Microsoft Office
- Project management
- Travel
- Flexible schedule
6d
Electrical Technician
Thames Water Utilites —Witney
- £8,000 - £10,000 a year
- Overtime
- Maintenance
- Programmable logic controllers
- Communication skills
Engineering Project Manager
Thames Water Utilites —Witney
- Up to £60,000 a year
- Full-time
- Project management
- Travel
- Construction
2d
Quantity Surveyor
Costain —Abingdon
- Full-time
- Contracts
- Construction
- Negotiation
Senior Electrical Engineer - Water
Pell Frischmann —Swindon
- Full-time
- Hybrid work
- CAD
- Microsoft Office
- Communication skills
Mechanical & Electrical Technician
Thames Water Utilites —Didcot
- Up to £45,000 a year
- Overtime
- Engineering
- Programmable logic controllers
- Electrical experience
- Annual leave

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Customer Representative - Swindon Regent Street
Nationwide Building Society —Swindon
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that…
From £25,250 a year
Client Service Advisor
Tmgroup —Swindon
Supporting customers with search orders, mapping requests and general service queries. This is a great opportunity for someone with customer service experience…
£24,788 a year
Quick apply
6d

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Standard Collection Service Delivery Manager

Thames Water Utilites -
Swindon

Apply Now

Job details

Permanent | Full-time
£55,000 - £60,000 a year

Benefits

Cycle to work scheme

Qualifications

Performance management
Change management
Continuous improvement
Leadership
Financial acumen

Full job description

Thames Water is recruiting a Standard Collections Service Delivery Manager to join our Financial Customer Care team, someone who brings confident operational leadership, a strong customer focus, and a passion for driving results.

In this role, you’ll take the lead on a large and varied team working across both our internal operations and UK‑based delivery partners. You’ll be at the centre of ensuring our collections activity runs smoothly, efficiently, and with fairness at its core. Your work will shape how customers experience our collections journey, ensuring it’s clear, supportive and effective.

As Thames Water continues to transform, this is a chance to play an important role in how we evolve, influencing strategy, improving processes, and helping us build a service that works brilliantly for both our customers and our people.

What you’ll be doing as our Standard Collection Service Delivery Manager

Leading and inspiring a large multi‑site team, driving high performance, colleague engagement, and excellent customer outcomes.
Overseeing all Standard Collections operational processes and KPIs, ensuring performance meets business needs.
Acting as the operational lead for change delivery, embedding new ways of working and supporting business transformation.
Identifying gaps and opportunities across collections processes to influence improvements to future strategy.
Driving continuous improvement to make interactions easier for both customers and colleagues.
Collaborating closely with senior stakeholders across Finance, Customer Services, Customer Experience, Digital, Credit Risk, and other key areas.
Building strong relationships with external partners to ensure service delivery meets expectations.
Ensuring governance, documentation, and regulatory adherence for all collections processes.
Understanding and meeting data and reporting needs for operational insight and decision‑making.
Identifying risks, ensuring they are documented, controlled, and mitigated effectively.

What you should bring to the role

Strong, confident leadership experience within a large, diverse operational environment.
Proven ability to motivate teams, drive performance, and maintain high engagement.
Experience in collections, customer operations, or similar performance‑driven environments
Excellent stakeholder management skills, with experience influencing and collaborating across multiple business areas.
Strong change management and transformation experience — comfortable navigating a dynamic and evolving environment.
Solid financial acumen and understanding of operational performance management.
A continuous improvement mindset with the ability to identify opportunities and implement positive change.
Ability to interpret data, understand reporting needs, and make informed decisions.
Strong organisational, governance, and process‑management skills.
A commitment to delivering fair customer outcomes and supporting colleagues to thrive.

Location: Hybrid - Walnut Court - SN2 8BN (2 days in the office per week)

Hours: 36 hours per week

What’s in it for you?

Competitive salary: £55,000–£60,000 per annum, depending on skills and experience.
Car allowance
Annual bonus
26 days of holiday, rising to 30 with service (plus bank holidays)
Private medical healthcare
Performance-related pay plan linked to company targets
2A wide range of benefits supporting your health, wellbeing, and finances including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Apply Now

Refine Your Search

thames water jobs in swindon

Standard Collection Service Delivery Manager

Customer Service Representative

Reinstatement Supervisor

Collections Team Leader

Complaints Case Manager

Project Manager

Field Operations Manager

Technical/Maintenance Coordinator

Warehouse Operative Level 2 Apprentice

Warehouse Operative

HGV Class 2 Drainage Engineer

Project Manager

Electrical Technician

Engineering Project Manager

Quantity Surveyor

Senior Electrical Engineer - Water

Mechanical & Electrical Technician

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