We’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager at the Belton Estate in Lincolnshire, leading our vital welcome team.
Interview date: 20th August 2026
Internally you'll be known as a Welcome Manager (Band 1).
What it's like to work here:A quintessential English country estate close to the market town of Grantham, Belton is a busy and vibrant place, and last year welcomed 450,000 visitors.
Reporting to the Visitor Operations Manager, you'll lead a large team of Welcome & Service Assistants, Service Assistants and volunteers working across our Visitor Information Hub, Indoor Play Area, and Second-Hand Bookshop to ensure every visitor has a great experience. From leading and developing your team and welcoming visitors, to planning rotas, driving membership growth and working with colleagues across the property to deliver exceptional service, this is an opportunity to make a real difference in a dynamic environment. With lots going on throughout the year, you’re guaranteed no day will be the same.
The job also offers opportunities for personal and professional development via learning modules, training courses, and dedicated support networks.
Click here for more information about this location
What you'll be doing:You’ll lead and manage our team of welcome and service assistants and volunteers. You’ll be responsible for making sure day-to-day operations run smoothly in the all-important welcome area. You’ll inspire and care for your team, encouraging them to give the highest standards of service and helping to grow our charitable income. You and your team will be focused on helping everyone you meet have their best possible day, whatever it takes.
You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies.
You'll regularly act as duty manager for the whole site, with specific responsibilities including safeguarding, cash and tills, fire, security and evacuation. As a duty manager you'll be the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints.
You can view the full role profile for this role in the attached document. You don't need to have all the knowledge, skills and experience listed; the profile is just to provide a full picture of what’s possible in the role.
Who we're looking forWe'd love to hear from you if you’re:
- experienced in visitor services, tourism, heritage or similar situations
- naturally curious about people, and motivated to give the highest standards of service
- highly organised
- a confident leader
- adept at managing financial performance
- up for a challenge, adaptable and responsive under pressure
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)
