Debt relief & collection occupations Work, Jobs in Sywell, Nth (with Salaries)

Customer Engagement Executive
Solaris Law Limited (Consumer) —Northampton
- £26,227 a year
- Full-time
- Hybrid work
- Customer service
- English
- Maths
- Employee discount
- Life insurance
Quick apply
4d
Collections Specialist
BSI —Milton Keynes
- £28,050 - £33,000 a year
- Hybrid work
- Microsoft Excel
- ERP systems
- Communication skills
- Annual leave
- Bereavement leave
Credit Specialist
GXO Logistics —Northampton
- Up to £27,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Oracle
- ERP systems
- Annual leave
- Employee assistance programme
12d
Credit Controller
Routeco —Milton Keynes
- £28,000 - £30,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
5d
Supplier Relations Specialist - Bilingual Italian & English
apexanalytix —Milton Keynes
- Full-time
- Remote
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply

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Customer Engagement Executive

Solaris Law Limited (Consumer)
Northampton

Quick apply

Job details

Full-time
£26,227 a year
4 days ago

Benefits

Cycle to work scheme
Company pension
Employee discount
Life insurance

Qualifications

Customer service
Solaris
English
Maths
IT
Communication skills
Negotiation

Full job description

The role

As a Customer Engagement Executive you will provide effective and competent debt recovery engagement services to our clients’ customers both verbally, digitally, and by letter. Our Customer Engagement Executives focus on building rapport with customers, understanding their circumstances and finding appropriate solutions by developing relationships and utilising their negotiation skills.

The role involves engaging with customers by telephone, so our Customer Engagement Executives have fantastic verbal communication skills with a focus on customer service and treating customers fairly.

Our Customer Engagement Executives will be expected to;-

Engage with customers via telephone, email and letter
Identify early settlement opportunities and negotiate repayment agreements with customers
Use your knowledge, skill and judgement to ensure all customer are treat fairly in line with FCA and client requirements
Ensure customer records are kept up to date and accurate
Work alongside other Customer Engagement Executives to produce the best outcome for customers

Key Skills and Experience

The successful Customer Engagement Executive will be proficient in both written and spoken English as well as Maths.
Experience speaking with customers over the phone
IT literate with experience using Word, Excel and the internet
Previous experience as a Customer Engagement Executive or in Customer Service roles is desirable but not essential
Enthusiastic with a positive, ’can-do’ attitude, friendly and helpful approach
Confidence to deal with challenging conversations and empathy to assist vulnerable customers.

What we offer

Salary of £26,227.00 aligned to Real Living Wage
Competitive benefits
Great induction and planned training, to set you up for success
Genuine career progression together with ongoing training and mentoring to help you achieve your goals
Birthday Day
Pension scheme and life assurance to provide peace of mind
Corporate discounts on a wide variety of products and services
A culture of recognising and supporting hybrid working and flexible needs we may have from time to time

We would love to hear from those with Customer Engagement Executive, Customer Service or Debt Recovery experience.

We identify with candidates who are team players and show a strong work ethic.

Equal opportunities

Solaris Law is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.

Pre-Employment Screening

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. These checks will include employment references covering the last 5 years, proof of ID, proof of address covering the last 5 years, Personnel Vetting credit search (which will only highlight insolvency or County Court Judgments - should any adverse data show on the Personnel Vetting search then any offer of employment made will be withdrawn).Terrorism Check (against data supplied by the Bank of England) and a DBS check previously known as a Criminal Records check.

Job Type: Full-time

Pay: £26,227.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Life insurance

Work Location: Hybrid remote in Northampton NN4 7YB

Quick apply

Refine Your Search

debt relief & collection occupations jobs in sywell, nth

Customer Engagement Executive

Collections Specialist

Credit Specialist

Credit Controller

Supplier Relations Specialist - Bilingual Italian & English

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