Division leader Work, Jobs in Tamworth, Sts (with Salaries)

Customer Service Team Leader
Burbage Custom Windows —Hinckley
- From £29,500 a year
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
2d
Production Operative - Days
Marshalls PLC —Burton-On-Trent
- £31,473 a year
- Full-time
- Computer skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Chief Operating Officer
Heal Care Group —Birmingham
- £100,000 - £120,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
- Work from home
Quick apply
14h
QA Technician II (12-Month Fixed-Term Contract)
Thermo Fisher Scientific —Birmingham
- Full-time
- Hybrid work
- Laboratory experience
- Maintenance
- Data entry
10d
Resource & Planning Coordinator
The Football Association —St George's Park
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Annual leave
11d
Marcus by Goldman Sachs, Workforce Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Banking
- Employee assistance programme
HR Business partner
Keys Group —Halesowen
- Up to £55,000 a year
- Travel
- Human resources
Quick apply
Tanker Driver
GAP Group —Swadlincote
- Full-time
- Driving
Head of Health and Safety Operating System and Governance
Smiths Group —Birmingham
- Full-time
- Bachelor's degree
- Leadership
Quick apply
Food Safety & Brand Standards Auditor - Birmingham
Ecolab Inc. —Birmingham
- Part-time
- Hotel
Production Operative - Double Shifts
Marshalls PLC —Burton-On-Trent
- £34,170 a year
- Full-time
- Computer skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Operations Supervisor - Wolverhampton
Crown Worldwide —Wolverhampton
- Up to £32,968 a year
- Nights as needed
- Travel
- Leadership
- Employee discount
- Bereavement leave
Quick apply
4d
Team Leader - Laser Press, Fabrication & Assembly
Steelway —West Bromwich
- Overtime
- Organisational skills
- Welding
- Leadership
Senior / Principal Transport Planner - Freight & Logistics
WSP —Birmingham
- Part-time
- Hybrid work
- Project management
- In-person
- Business
- Flexitime
- Work from home
Territory Manager in Training – Pest
Ecolab Inc. —Birmingham
- From £29,500 a year
- Full-time
- CRM software
- Sales
- Maintenance
- Life insurance
Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Driver
GAP Group —Birmingham
- Full-time
- Driving
- In-person
HGV Class 2 Driver
Nationwide Platforms —Leicester
- Customer service
- Driving
- Employee discount
Assistant Manager
Boots —Birmingham
- Weekend availability
- Organisational skills
- IT
- Leadership
- Employee assistance programme
- Employee discount
Site Accountant
Parker Hannifin Corporation —Shepshed
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Employee assistance programme
- Employee discount

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Customer Service Team Leader

Burbage Custom Windows
Hinckley

Quick apply

Job details

Permanent | Full-time
From £29,500 a year
2 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Canteen
Company events
Employee assistance programme
Referral programme
On-site parking

Qualifications

Power BI
Microsoft Excel
Customer service
ERP systems
Analysis skills
Continuous improvement
Mentoring
Pivot tables
Communication skills

Full job description

Company Information

Burbage Custom Windows Ltd is an established window and door manufacturer based in Hinckley with over 30 years of industry experience. From our purpose-built manufacturing facilities, we produce high quality products using advanced machinery and modern production techniques, supported by our own logistics fleet and installation services. Alongside our manufacturing operation, we operate Modern UPVC Windows, our rapidly growing online ecommerce division supplying windows and doors to customers across the entire UK, as the business continues to experience a sustained period of significant growth.

Role Profile

The Customer Service Team Leader is responsible for delivering an exceptional customer experience whilst supporting the day-to-day operation of the Customer Service Team. The role combines customer service and order processing responsibilities with ownership of departmental reporting, KPI monitoring and data analysis to support business performance.

Working closely with the Customer Service Supervisor and Manager, the Team Leader provides operational support, identifies trends through data, monitors departmental performance and recommends continuous improvements whilst acting as a senior member of the team.

Key Responsibilities

Customer Service

· Process customer orders accurately and efficiently

· Handle inbound calls, emails and customer enquiries in line with service levels

· Resolve customer queries and complaints through to completion

· Maintain accurate customer records using CRM and order processing systems

· Liaise with Production, Despatch, Contracts & Installations and Sales.

Team Support

· Act as the first point of support for Customer Service Advisors during the Supervisor's absence

· Assist with onboarding and coaching new team members

· Support workload balancing and service level achievement

· Support implementation of new processes and initiatives.

Performance, Data & Analytics

· Produce daily, weekly and monthly KPI reports

· Analyse customer service and sales performance data

· Monitor service levels, order processing, customer satisfaction and productivity

· Maintain departmental dashboards and trackers

· Provide insight and recommendations to improve operational performance.

Continuous Improvement

· Identify opportunities to improve processes and efficiency

· Recommend improvements using KPI analysis and customer feedback

· Promote a Right First-Time culture.

General

· Meet departmental targets and objectives

· Comply with Company policies and procedures.

Skills, Experience & Personal Attributes

Essential

· Previous experience within a busy customer service environment

· Excellent customer service skills

· Strong analytical skills with experience producing KPI reports

· Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP/VLOOKUP)

· Excellent organisational, planning and problem-solving skills

· High attention to detail and accuracy

· Experience using CRM/ERP systems

· Positive, proactive and customer-focused approach.

Desirable

· Manufacturing or window industry experience

· Power BI or dashboard reporting experience

· Experience mentoring or coaching colleagues

· Knowledge of Lean or Continuous Improvement.

General

· Self-motivated and focused, with a flexible attitude

· Good attention to detail, with high levels of accuracy and a commitment to quality

· Able to work on and use own initiative and problem solve

· Strong communication, team working and people skills

· Demonstrate a professional and courteous attitude

· Act with integrity and honesty

· Positive attitude to innovation and change

· Looking to build a career in a fast-growing business.

Benefits of Working for BCW

· Competitive salary from £29,500.00 per annum

· (Starting rate normally at entry point however, experience would be taken into account)

· Pay grading structure

· Regular pay reviews

· Monthly attendance bonus scheme (Up to £1,040.00 per annum)

· 40 Hour working week Monday to Friday including paid lunch

· 4 Hours one Saturday in six to eight weeks after training

· Enhanced 32 Days holiday per annum

· Christmas shutdown

· Christmas vouchers

· Staff events

· Pension scheme

· Staff canteen with subsidised vending machines

· BUPA Employee Assistance Programme

· Company workwear and PPE provided

· Onsite secure parking

· Commitment to investing in training and development.

Pay: From £29,500.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

division leader jobs in tamworth, sts

Customer Service Team Leader

Production Operative - Days

Chief Operating Officer

QA Technician II (12-Month Fixed-Term Contract)

Resource & Planning Coordinator

Marcus by Goldman Sachs, Workforce Analyst, Birmingham

HR Business partner

Tanker Driver

Head of Health and Safety Operating System and Governance

Food Safety & Brand Standards Auditor - Birmingham

Production Operative - Double Shifts

Operations Supervisor - Wolverhampton

Team Leader - Laser Press, Fabrication & Assembly

Senior / Principal Transport Planner - Freight & Logistics

Territory Manager in Training – Pest

Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham

Driver

HGV Class 2 Driver

Assistant Manager

Site Accountant

I want to receive the latest job alerts for division leader in tamworth, sts

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