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Legal ID Check Advisor

Simplify Group -
Leicester

Quick apply

Job details

Full-time
£24,879.83 a year
14 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Customer service
IT
Communication skills

Full job description

Legal ID Check Advisor

Location: Leicester
Department: Shared Services – ID Team
Company: Simplify

About the Role

We’re looking for a detail-focused and driven Legal Assistant (ID Check Advisor) to join our growing Shared Services team in Leicester. This is a pivotal role where you’ll help ensure we remain fully compliant with anti-money laundering (AML) regulations by verifying client identities and supporting secure property transactions.

Working in a fast-paced and collaborative environment, you’ll partner with third-party ID providers, communicate with clients and internal stakeholders, and play a key role in delivering high-quality service while meeting team KPIs.

If you thrive on accuracy, enjoy problem-solving, and want to build expertise in compliance and identity verification, this is a fantastic opportunity to develop your career with Simplify.

What You’ll Be Doing

Managing daily task lists in line with team priorities
Processing identity checks via external ID providers
Uploading ID results and communicating outcomes to clients and conveyancers
Liaising with clients and compliance teams to resolve ID queries and make risk-based decisions
Handling incoming and outgoing calls as required
Managing and processing original ID documentation
Proactively chasing third parties via phone and email
Supporting team targets and overall service delivery
Assisting with escalations and complex ID verification queries
Supporting Anti-Money Laundering (AML) and compliance checks.
Chasing outstanding documentation.
Updating CRM and case management systems

About You

You’ll be a highly organised and motivated individual with excellent attention to detail and a proactive, can-do attitude. You’ll enjoy working both independently and as part of a team, and you’ll be confident communicating with a wide range of stakeholders.

Key Skills & Experience (Essential)

Strong written and verbal communication skills
Excellent attention to detail and accuracy
Ability to organise, prioritise, and manage workload effectively
Strong problem-solving and research capabilities
Confident working with people from diverse backgrounds
Solid IT skills including Microsoft Word, Excel, and Windows
Ability to work independently and make informed decisions

Desirable Experience

Experience in an AML, ID verification, or compliance-related role
Knowledge of client identity verification requirements
Previous experience within a conveyancing or legal environment
Relevant qualifications in law or a related field

Personal Attributes

Positive, self-motivated, and results-driven
Calm and adaptable in a fast-paced environment
Professional and empathetic communicator
Strong team player who supports others and shares knowledge
Committed to delivering excellent customer service
Willing to learn and develop, recognising when to seek support
Able to identify improvements and contribute to business change

Our Benefits

At Simplify, we believe in supporting our people both professionally and personally. We offer a competitive benefits package, including:

25 days holiday plus bank holidays
Holiday buy & sell scheme
Company pension scheme
Life assurance
Employee assistance programme (EAP)
Access to employee discounts and perks platform
Wellbeing support initiatives
Career development and progression opportunities
Ongoing training and development

Why Join Simplify?

At Simplify, we’re passionate about delivering excellent service and creating a supportive, inclusive workplace where our people can thrive. You’ll join a collaborative team, gain valuable compliance expertise, and have opportunities to grow your career within a leading property services group.

Apply Today

If you're ready to take the next step in your career and play a key role in safeguarding our processes, we’d love to hear from you.

Quick apply

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