Job Introduction
This role has a starting salary of £38,090 per annum, based on a 36 working week.
We are hiring two Senior Technicians to join our fast-paced User Experience team, providing hands-on IT support, resolving technical issues, and delivering hardware and software solutions to users across Surrey County Council.
You will be in the office 5 days a week alternating between our main offices in Reigate and Woking. You will get to travel to council offices all over Surrey and meet a diverse range of staff.
Our Offer to You
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26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff)
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Option to buy up to 10 days of additional annual leave
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A generous local government salary related pension
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Up to 5 days of carer's leave and 2 paid volunteering days per year
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Paternity, adoption and dependents leave
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An Employee Assistance Programme (EAP) to support health and wellbeing
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Learning and development hub where you can access a wealth of resources
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Wellbeing and lifestyle discounts including gym, travel, and shopping
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A chance to make a real difference to the lives of our residents
About the Team
Surrey County Council has a diverse range of customers with different IT requirements, skills, and accessibility needs. The User Experience team provides a quick response to urgent issues while still meeting targets and objectives for all our customers. Help and support is tailored to each customer regardless of their own IT skills and experience.
The role offers the opportunity to travel across Surrey, delivering software and hardware support to over 6000 staff members across 250 offices. The team is based in the office 5 days a week alternating between our main offices in Reigate and Woking.
About the Role
The roles main priority is to ensure users have a seamless and enjoyable experience while interacting with IT&D equipment and services. You’ll strive to understand the users needs, behaviours and preferences. Aim to restore functionality swiftly or provide suitable alternatives to minimise disruption.
Staff in this role are responsible for managing their own workload so its important they can prioritise, plan ahead and communicate with colleagues within the team. You’ll be required to monitor equipment levels and condition. Keep good records if kit that requires repair and what equipment is ready to deploy to users.
Our ITSM tool is the main source of our inbound work. The ideal candidate will be used to updating Service Requests with detailed notes which are seen by both customers and colleagues. The User Experience team deploy, swap, repair and dispose a lot of hardware. It is critical the CMDB is updated promptly with all relevant changes to devices. Senior Technicians will assist in regular stock checks and audits.
The roll provides out of hours telephone support to teams who require extended support. Due to the size of the team, this is approximately four-five times per year.
Your Application
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:
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3 years experience working in a similar role
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Experience supporting hardware and software in an office environment
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Good record keeping and attention to detail
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Strong communication skills
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UK driving licence
To apply, we request that you submit a CV and you will be asked the following 4 questions:
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What’s the most valuable thing you learnt in your last role?
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What aspects of your previous job did you like the best?
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What urgent issues have you dealt with in your previous role?
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How do you feel about working in a team?
Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey.
The job advert closes at 23:59 on 27/07/2026 with on site interviews planned the following week.
Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact Isabella Valiant via email at [email protected].
Local Government Reorganisation (LGR)
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview.
Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
