Property Maintenance Coordinator
Purpose of the Role
To proactively manage all repairs, maintenance, compliance works and contractor relationships across the managed portfolio, ensuring properties are safe, well maintained and repairs are completed efficiently and cost-effectively.
Key Responsibilities
Repairs & Maintenance
- Manage all reactive and planned maintenance.
- Respond promptly to maintenance reports from tenants.
- Diagnose issues and instruct appropriate contractors.
- Obtain quotations where required.
- Monitor repairs from instruction through to completion.
- Keep landlords and tenants updated throughout the repair process.
- Prioritise emergency repairs and ensure out-of-hours procedures are followed.
Contractor Management
- Build and maintain relationships with trusted contractors.
- Monitor contractor performance, quality and response times.
- Challenge costs where appropriate to achieve value for landlords.
- Ensure contractors provide required certification on completion.
Property Inspections
- Carry out routine property inspections.
- Produce detailed reports with photographs.
- Discuss findings with landlords.
Compliance
- Coordinate all statutory compliance, including:
- Gas Safety Certificates
- EICRs
- EPCs
- Smoke & Carbon Monoxide alarms
- Legionella assessments
- Monitor expiry dates and ensure renewals are completed on time.
Property Standards
- Identify preventative maintenance opportunities.
- Recommend improvements that protect landlords’ investments.
- Work alongside the Tenancy Manager following inspections to arrange any required works.
Administration
- Keep repair records fully updated.
- Maintain contractor documentation.
- Produce repair and compliance reports.
Key Skills
- Excellent organisational skills.
- Problem solving .
- Practical understanding of building maintenance.
- Calm under pressure.
- Excellent communication.
- Strong attention to detail.
- Property management experience preferred but not essential if relatable experience
Skills & Experience
Essential
- Excellent customer service and communication skills.
- Strong organisational and time management abilities.
- Ability to prioritise a busy workload and manage multiple tasks.
- Good IT skills and confidence using digital systems.
- A proactive approach with strong problem-solving skills.
- Full UK driving licence (if the role includes property visits).
Desirable
- Previous experience in residential property management or lettings.
- Alternatively, experience in a customer-facing, account management, hospitality, housing, facilities management, or service-based role where relationship management, organisation and problem-solving are key.
- Knowledge of current lettings legislation (or a willingness to learn).
- industry relevant qualification (or willingness to work towards one).
Full time position may be available
Pay: £16,523.00 per year
Work Location: In person
