Education officer Work, Jobs in Taunton, Som (with Salaries)

Air Ambulance SUPPORTER AND DONATIONS OFFICER, Wellington, Somerset
Dorset and Somerset Air Ambulance —Wellington
- £27,000 a year
- Full-time
- CRM software
- Customer service
- Administrative experience
- Sick pay
Quick apply
3d
Exams Officer / Admin
Tutors and Exams Limited —Taunton
- £26,000 - £27,500 a year
- Full-time
- Microsoft Office
- Recruiting
- Budgeting
- Annual leave
- Employee discount
Quick apply
Waste Management Officer
Somerset Council —Taunton
- £28,598 - £32,061 a year
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
- Annual leave
3d
Engagement & Participation Officer - North Somerset Safeguarding Partnership
North Somerset Council —Weston-super-Mare
- £35,412 - £38,220 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
- Annual leave
6d
Safety Officer
Somerset Council —Taunton
- £32,597 - £36,363 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
- Annual leave
Learning and Outreach Officer, Fixed Term
Haynes Motor Museum —Sparkford
- £28,000 a year
- Part-time
- Management
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
5d
Team Leader Family Intervention Service
Somerset Council —Bridgwater
- £41,771 - £46,142 a year
- Weekend availability
- Management
- English
- Mentoring
- Annual leave
Housing Options Officer
Civic Recruitment Limited —Taunton
- Full-time
- Remote
- English
- Organisational skills
- Communication skills
Quick apply
9d
Team Leader - Family Intervention Service
Somerset Council —Yeovil
- £41,771 - £46,142 a year
- Weekend availability
- English
- Team management
- Mentoring
- Annual leave
Quality Assurance Officer
ADM —Lopen
- Microsoft Word
- Analysis skills
- Bachelor's degree
IC-ENC Senior Data Validator
UK Hydrographic Office —Taunton
- £38,173 a year
- Part-time
- Analysis skills
- Presentation skills
- Continuous improvement
6d
Social Worker - Neighbourhoods Team (Taunton) (Adults)
Somerset Council —Taunton
- £37,280 - £41,777 a year
- Full-time
- English
- Master's degree
- Supervising experience
- Annual leave
13d
Exams Officer
West Somerset College - Bridgwater & Taunton College Trust —Minehead
- From £21,153.05 a year
- Part-time
- Databases
- IT
- In-person
- Free parking
- Annual leave
Retail Elite Security Officer
Mitie —Taunton
- £16.27 an hour
- Customer service
- Annual leave
- Employee discount
Advanced Practitioner
Somerset Council —Taunton
- £41,771 - £46,142 a year
- Full-time
- Hybrid work
- Supervising experience
- Team management
- Travel
- Annual leave
5d
Development Contributions Officer, Planning Policy Team
North Somerset Council —Weston-super-Mare
- £28,598 - £31,022 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Analysis skills
- Annual leave
- Work from home
3d
Colleague Support Planner, Weston-Super-Mare, Somerset
Family Adventures Group —Weston-super-Mare
- £19,214 - £30,742 a year
- Monday to Friday
- Microsoft Excel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Relief Retail Security Officer
Mitie —Bridgwater
- £15.72 an hour
- Customer service
- Annual leave
- Employee discount
Retail Security Officer
Mitie —Bridgwater
- £15.72 an hour
- Customer service
- Annual leave
- Employee discount
Facilities Caretaker
Wessex Learning Trust —Cheddar
- From £26,389 a year
- Weekend availability
- English
- Cleaning
- In-person
- Employee discount
Quick apply
9d

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Air Ambulance SUPPORTER AND DONATIONS OFFICER, Wellington, Somerset

Dorset and Somerset Air Ambulance
Wellington

Quick apply

Job details

Permanent | Full-time
£27,000 a year
3 days ago

Benefits

Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

CRM software
Driving Licence
Client engagement
Customer service
GCSE
UK GDPR
Administrative support experience
Administrative experience
General Data Protection Regulation (GDPR)
Data management
Fundraising
Organisational skills
Customer support
Customer interaction
Office experience

Full job description

Supporter and Donations Officer – Air Ambulance Charity

Location: Wellington, Somerset
Hours: Full-time (37.5 hours per week)
Salary: circa £27,000 (FTE)

About the Charity

Dorset and Somerset Air Ambulance is a life-saving charity bringing advanced critical care to people across Dorset and Somerset when every second counts. Our crews respond by air and road, delivering hospital-level care at the scene of serious illness or injury. Every mission is made possible by the generosity of our supporters and this role will help ensure every supporter feels valued, thanked and connected to the difference they make.

Role Purpose

This is a rewarding, people-focused role at the heart of our supporter experience. As Supporter and Donations Officer, you will often be one of the first voices a supporter hears and one of the key people ensuring their gift is handled with care, accuracy and appreciation. You will combine warm, empathetic communication with excellent administration, helping supporters feel proud of their connection to our life-saving work while keeping donation processes, records and stewardship activity running smoothly..

Key Responsibilities

Supporter Care & Communications

Be a welcoming and trusted first point of contact for supporters, making every phone call, email, letter and face-to-face enquiry feel personal, professional and valued.
Respond to donation and fundraising enquiries with care, accuracy and confidence, helping supporters understand the impact of their giving and the difference they make.
Communicate sensitive or detailed information clearly and compassionately, adapting your tone to each supporter and situation.
Work closely with colleagues across fundraising, communications, finance and supporter engagement to create a joined-up and consistently excellent supporter journey.

Donation Administration

Accurately process donations received online, in person and by post.
Maintain and update supporter data on the charity's database, ensuring compliance with data protection legislation (GDPR).

CRM Administration

Keep supporter records accurate, secure and up to date, ensuring data is handled responsibly and in line with GDPR.
Use the CRM to strengthen supporter communications, campaign tracking and stewardship, helping the charity build lasting relationships with its supporters.
Process donations received online, in person and by post with accuracy, care and attention to detail, ensuring supporters are thanked promptly and appropriately

Data Management & Reporting

Ensure supporter records are accurate and up to date, enabling effective communications and campaign tracking.

Campaign & Fundraising Support

Support fundraising campaigns, appeals and stewardship activity that inspire people to give, stay connected and deepen their relationship with the charity.
Contribute to events and donor engagement activity, helping supporters, volunteers and colleagues feel informed, organised and motivated.
Provide high-quality administrative support across fundraising, keeping processes, deadlines, reporting and diary activity running smoothly and professionally.
Coordinate the DSAA events diary, liaising with supporters, volunteers and colleagues to secure the right representation at events, talks and cheque presentations

Person Specification

Essential

A confident and compassionate communicator, able to build rapport with a wide range of people by phone, email, post and in person.
A warm, professional telephone manner, with the empathy and judgement to handle supporter conversations sensitively and positively.
Excellent organisational skills, strong attention to detail and the ability to manage varied administrative tasks accurately.
Experience in customer service, supporter care, administration or another people-focused role where high-quality service matters.
Confidence using databases, CRM systems or similar tools, with a willingness to learn new systems and processes.
A proactive, positive approach and a genuine interest in using your skills to support a life-saving local charity.
A collaborative team player who supports colleagues, contributes ideas and helps create a positive working culture.

Desirable

Experience working in a supporter engagement or income-processing role, including payment processing.
Experience in a people-focused engagement role.
Understanding of data protection regulations (e.g., GDPR) and charity fundraising regulations.
Passion for the work of air ambulance or emergency response charities.

Experience

Previous experience of working in an administrative role in a fast-paced office environment.
Experience in customer service and handling queries.

Education

English and Maths GCSE’s Grade 5/C or above, or equivalent.

Working Conditions

Office-based, in person role.
Occasional travel to charity fundraising events or meetings.
Full-Time.

What You Will Bring?

We are looking for someone who enjoys working with people, takes pride in getting the details right and understands that excellent supporter care is about more than administration, it is about making people feel appreciated, informed and part of something lifesaving. If you are organised, personable, calm under pressure and motivated by meaningful work, this role offers the chance to make a real contribution from day one.

This is an opportunity to do meaningful work every day in a charity that is deeply valued by the communities it serves. You will join a supportive, ambitious and compassionate team at an important stage in the charity’s development, helping us strengthen supporter relationships and grow the income that keeps our crews ready to respond. In return, you will be part of a purpose-led organisation where your attention to detail, empathy and professionalism will have a visible impact on supporters, colleagues and ultimately the patients and families who rely on our service.

Why Join Us?

Working for our Air Ambulance Charity means being part of a dedicated and compassionate team committed to saving lives every day. Your role will directly support the ongoing funding and growth of this vital service. We offer a supportive work environment, opportunities for personal development, and the chance to make a real difference in your community.

If you feel you have the right skills, experience and knowledge, and would like to join our passionate and friendly team, we would love to hear from you!

Recruitment Process

Closing Date: Thursday, September 10th 2026

Job Types: Full-time, Permanent

Pay: £27,000.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance
Sick pay

Education:

GCSE or equivalent (required)

Experience:

Office: 2 years (required)
Customer service: 2 years (required)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

education officer jobs in taunton, som

Air Ambulance SUPPORTER AND DONATIONS OFFICER, Wellington, Somerset

Exams Officer / Admin

Waste Management Officer

Engagement & Participation Officer - North Somerset Safeguarding Partnership

Safety Officer

Learning and Outreach Officer, Fixed Term

Team Leader Family Intervention Service

Housing Options Officer

Team Leader - Family Intervention Service

Quality Assurance Officer

IC-ENC Senior Data Validator

Social Worker - Neighbourhoods Team (Taunton) (Adults)

Exams Officer

Retail Elite Security Officer

Advanced Practitioner

Development Contributions Officer, Planning Policy Team

Colleague Support Planner, Weston-Super-Mare, Somerset

Relief Retail Security Officer

Retail Security Officer

Facilities Caretaker

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