Overview
Are you ready to be part of something truly special?
Following a phenomenal first year of trading, Unity Holidays is continuing to build on strong foundations to deliver the best Owner and Guest experience in the industry across our holiday park and resort operations.
At Unity Holidays, we are committed to recruiting individuals who are not only passionate about people and exceptional service delivery, but who also thrive from working as part of an effective and collaborative team.
Our Experience Advisors are at the heart of the guest journey and are often the first and last point of contact for our Holiday Home owners and Guests. We are looking for friendly, organised and guest-focused individuals who take pride in delivering warm, professional and memorable experiences from arrival through to departure.
We want every Unity Holidays team member to have the best teammates, so together we can build experiences where our core value of Togetherness truly shines through.
We know without doubt that an industry-leading experience starts with our team. We set high standards of excellence and will champion your Growth through training, confidence and learning — and we’ll always celebrate a job well done.
About You
You’ll be a confident and approachable individual with a genuine passion for customer service.
You’ll enjoy working in a guest-facing environment, managing multiple priorities and ensuring every interaction is handled with professionalism, accuracy and care. You’ll remain calm and organised during busy periods and take pride in representing the Unity Holidays brand.
Strong communication skills, attention to detail and a positive, solutions-focused attitude are essential for success in this role.
Key Responsibilities
- Provide a warm, friendly and professional welcome to all guests, holiday homeowners and visitors
- Manage check-in and check-out processes efficiently and accurately
- Act as a central point of information for guests regarding the resort, facilities, services and local area
- Respond to guest enquiries in person, by telephone and email in a timely and professional manner
- Handle guest feedback and concerns calmly, resolving where possible and escalating appropriately
- Process bookings, amendments and walk-in reservations using approved systems
- Take payments, pre-authorisations and refunds in line with financial procedures
- Ensure all guest accounts are settled prior to departure
- Maintain accurate booking notes, records and reports
- Prepare arrival packs, reports and documentation ahead of guest arrival
- Liaise with Accommodation, Housekeeping, Maintenance and Security teams to support smooth guest stays
- Produce and distribute arrival and departure lists accurately
- Promote Unity Holidays’ facilities, activities and services to enhance the guest experience
- Upsell upgrades and added extras where appropriate and in line with training
- Follow all cash handling, key control, security and GDPR procedures
Experience & Skills
Essential:
- Strong customer service and communication skills
- Confident and professional telephone manner
- High attention to detail and accuracy
- Ability to remain calm, organised and guest-focused in busy environments
- Good IT skills and confidence using booking or administrative systems
Desirable:
- Previous experience in reception, hospitality, customer service or holiday environments
- Experience handling payments and basic financial administration
- Familiarity with booking or guest management systems
Safeguarding & Compliance
This role requires compliance with safeguarding, data protection, health & safety and security procedures.
A DBS check may be required depending on responsibilities and site requirements.
Hours of Work
Guest Experience operations run across weekends, evenings and peak holiday periods.
Flexibility to work variable shifts is essential.
What We Offer
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Access to holiday park facilities and discount
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25% off Food & Drink for you and your family
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50% off Food & Drink when on shift
- Training and development opportunities
- Team recognition schemes, including monthly Unity Champion awards
- Holiday discounts across Unity Holidays parks
- Free use of leisure facilities
- Employee Assistance Programme providing financial, health and legal support
- A supportive team environment in a stunning resort location
About Unity Holidays
Unity Holidays is the UK’s newest holiday park operator, focused on delivering first-class experiences in outstanding locations.
We pride ourselves on high standards, strong teamwork and creating environments where our team members feel supported, valued and proud to represent the brand.
Ready to Take the Next Step?
If you’re passionate about people, service and creating memorable guest experiences, we’d love to hear from you.
Apply now and be the welcoming face of Unity Holidays.
