We are looking for an organised, confident and customer-focused Project Manager to join our growing team.
This is a hands-on role responsible for managing bathroom and kitchen installation projects from the point of handover through to completion. You will act as the main point of contact between our customers, installation teams and office, ensuring projects run smoothly and any issues are dealt with quickly and professionally.
The Role
Your responsibilities will include:
● Acting as the main point of contact for customers throughout their installation
● Keeping customers updated on progress, timescales and any changes
● Liaising daily with our bathroom and kitchen fitters
● Coordinating trades and ensuring everyone has the information they need
● Checking projects are progressing to schedule
● Visiting live installations where required
● Dealing with queries, problems and unexpected issues as they arise
● Arranging and managing remedial or return visits where necessary
● Working with the office and purchasing team if additional or replacement materials are required
● Ensuring customer concerns are acknowledged and resolved promptly
● Carrying out completion checks and ensuring any outstanding items are followed through
● Keeping accurate records of project updates, issues and actions
● Helping to continuously improve our installation and customer service processes
What We're Looking For
We are looking for someone with previous experience managing installation, construction, refurbishment or home improvement projects who can confidently step into the role and take ownership from the outset.
The successful candidate will need to:
● Have previous experience in a Project Manager, Installation Manager, Contracts Manager or similar role
● Have experience managing projects from handover through to completion
● Be confident coordinating fitters, tradespeople and subcontractors
● Have experience dealing directly with customers throughout live installation works
● Be able to manage several live projects at the same time, keeping each one on schedule
● Be confident dealing with problems, complaints, delays, remedial works and unexpected site issues
● Be able to make decisions and resolve day-to-day issues without needing constant direction from senior management
● Understand the practical realities of working within customers' homes and coordinating multiple trades
● Have excellent organisation and communication skills
● Be proactive and take genuine ownership of problems through to resolution
● Be confident using email, telephone and computer-based project/office systems
● Keep clear records of conversations, decisions, outstanding works and project progress
Experience Required
Previous experience within bathrooms, kitchens, construction, property refurbishment, installations or the wider home improvement industry is essential.
We are particularly interested in candidates who have previously managed domestic installation projects and trade teams and understand the challenges involved in delivering projects within occupied customer properties.
This is not an entry-level project management position. We are looking for someone who already understands how to manage live projects, customers and tradespeople and who can hit the ground running with minimal supervision.
A full UK driving licence is essential, as the role will involve regular visits to customer properties and live installation sites.
About Us
Shropshire Home Interiors Group is a growing home interiors business specialising in bathrooms, kitchens and associated installation services.
As the business continues to grow, we are looking for someone who can take ownership of project coordination and help us maintain a high standard of customer service across every installation.
Salary: Competitive, dependent on experience
Hours: Full-time
Location: Telford / Shropshire, with travel to customer sites
To apply, please send your CV along with a brief introduction outlining your relevant experience.
Pay: From £35,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: Hybrid remote in Telford
