Helpdesk Work, Jobs in Telford Tf1 (with Salaries)

IT Technician
Epson —Telford
- £27,495 a year
- Full-time
- Windows
- Continuous improvement
- Computer networking
Quick apply
Helpdesk & Switchboard Operative
Mitie —Dudley
- £12.71 an hour
- Hospital
- Communication skills
- Time management
3d
Helpdesk Operative
DHL Supply Chain —Stafford
- Weekend availability
- Organisational skills
- Communication skills
- Free parking
- Annual leave
9h
Helpdesk Operative
Phosters —Kidderminster
- Full-time
- Communication skills
- Annual leave
Helpdesk Supervisor
Sodexo —Stoke-on-Trent
- £14.64 an hour
- Full-time
- Microsoft Word
- Management
- Hospital
- Annual leave
- Employee assistance programme
Quick apply
2d
IT Development Engineer (Software)
Epson —Telford
- £40,172 a year
- Full-time
- Bachelor's degree
- Mentoring
- Computer networking
Quick apply
IT Technical Support (1st Line)
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
2d
IT Technician
Central Learning Partnership Trust —Wolverhampton
- £25,185 - £28,142 a year
- Full-time
- In-person
- School
- Free parking
Quick apply
10h
Administrator
Skanska —Walsall
- Full-time
- Communication skills
- Bereavement leave
Network Management Engineer
Network Rail —Stoke-on-Trent
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave

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Helpdesk & Switchboard Operative
Mitie —Dudley
As the first point of contact, you will be responsible for handling telephone calls, emails, and service requests while ensuring information is accurately…
£12.71 an hour
3d

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IT Technician

Epson -
Telford

Quick apply

Job details

Permanent | Full-time
£27,495 a year

Qualifications

ISO 14001
Technical troubleshooting
Incident management
GCSE
ISO 9001
Windows
Continuous improvement
Technical support incident logging
Computer networking
Waste management
NVQ
IT incident logging
Site housekeeping
Incident log maintenance
Environmental management systems
Communication skills
Help desk

Full job description

Job title: I.T. Technician

Department: Information Technology

Reports to: I.T. Senior Engineer

Job location: Telford, Shropshire

Position summary

I.T. Technician works in all areas of I.T. to support business and staff.

Main job functions

To provide all aspects of I.T. Support to staff within the ETL Epson Telford Limited business
To Use, Maintain and support the ongoing development of the IT Heat Helpdesk
To provide operational I.T. Support within the I.T department.
To adhere to Epson's Environment and Quality policies, and ISO 14001 and 9001 management systems.
To Ensure responsible waste management through waste segregation.
To Stay informed about environmental impacts in your role, working to prevent, minimize, and report potential pollution incidents, contributing to our commitment to sustainability.

Note: In addition to these functions, employees are required to carry out such other duties as may reasonably be required.

Duties/responsibilities

IT. Technician provides first line support to the ETL business

Logs all incidents and service requests on the “Heat” helpdesk

Works on IT Projects.

Escalates tasks to third line and to Amsterdam support team

Supports the IT Senior Engineer

Performs a number of general I.T. housekeeping tasks

Documentation

5S activities

All Epson I.T. Staff are expected to demonstrate a number of key competencies.

Customer focus – acts with the customer in mind

Integrity, honesty – treats people with dignity and respect.

Team working with a “Can Do” approach.

Continuous improvement.

Skills required

Broad range of Windows skills Windows 7 Windows 10

Some server skills

Some network skills

Troubleshooting skills

Good personal and communication skills.

Team working

Qualifications

Essential:

GCSE in Maths and English or equivalent
IT NVQ level 2 or equivalent

Experience required

Essential

1 Years’ experience in IT
General I.T. experience
Helpdesk use and call logging

Desirable:

Use of Heat helpdesk

Quick apply

Refine Your Search

helpdesk jobs in telford tf1

IT Technician

Helpdesk & Switchboard Operative

Helpdesk Operative

Helpdesk Operative

Helpdesk Supervisor

IT Development Engineer (Software)

IT Technical Support (1st Line)

IT Technician

Administrator

Network Management Engineer

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