JOB TITLE – Guest Services Supervisor
DEPARTMENT – Front of House
CONTRACT TYPE - Full Time
RATE OF PAY - £13.28 per hour, plus service charge, plus excellent company benefits
HOURS – 40 hours per week, 5 days out of 7
LOCATION – St Brides SA69 9NH
ID – REQ
OVERVIEW -
Join the ‘Greatest Story in Hospitality’ by becoming one of our Guest Services ‘Hospitality Heroes’ based at our St Brides Spa Hotel - just one of the fantastic opportunities we offer from ‘Manor to Marina’.
OUR IDEAL HERO WILL HAVE -
Strong supervisory qualities with the ability to organise and motivate the Front Office team to deliver outstanding service.
The confidence to tackle daily operational challenges and have a solution-focused mindset
Experience in a hotel environment with a solid understanding of front office procedures and guest service standards..
A track record of being able to create outstanding guest experiences in a high-expectation environment
The ability to drive efficiency and high standards in a fast-paced, quality-driven setting
IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL -
Lead by example – ensure Front of House team members uphold department standards throughout your shift
Deliver exceptional guest experiences from arrival to departure, making every moment special
Train and develop the team to meet The Collections standards and evolving business needs
Maintain consistency and excellence in service, ensuring a smooth and welcoming atmosphere
Provide administrative and operational support to the Front Office Manager, including assistance with meetings and a variety of day-to-day tasks.
Assist the Front Office Manager in leading the front office team, maintaining continuity, team performance, and service excellence.
Confidently resolve any front office issues in the absence of the Front Office Manager
BE RECOGNISED AND REWARDED -
As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as -
Access to career development training from day one
Discounts on food & beverage and hotel stays
Discounted leisure membership
Free GP virtual appointment service
24/7 wellbeing helpline
NEST pension scheme
Social Club
Staff appreciation events
Monthly and end-of-year awards
GROW WITH US -
As a Celtic Collection employee, you will be able to say –
I am equipped, trained, and supported to do THE BEST JOB I CAN
I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
RECRUITMENT INFO -
In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.
