Senior support centre analyst Work, Jobs in Thame, Oxf (with Salaries)

Senior Support Centre Analyst
Celestra Ltd —Milton Keynes
- Up to £29,000 a year
- Overtime
- Organisational skills
- Communication skills
- Employee assistance programme
Quality Assurance Manager
TravelodgeHotels —Thame
- Up to £58,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Employee discount
Quick apply
8d
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
Senior Director, Information Technology EMEA
Spin Master Ltd —Marlow
- Full-time
- Management
- IT
- Leadership
- Flexible schedule
8d
Project Coordinator
Celestra Ltd —Milton Keynes
- Up to £28,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Employee assistance programme
Senior Financial Analyst
CSL Seqirus —Maidenhead
- Full-time
- Hybrid work
- Bachelor's degree
- Accounting
Advisor - Reporting & Business Analysis
Porsche Retail Group —Reading
- £35,000 a year
- Full-time
- Bar
- Sales
- SQL
- Free parking
- Employee assistance programme
Quick apply
8d
Finance Analyst
Dominos —Milton Keynes
- Full-time
- ERP systems
- Microsoft Office
- Analysis skills
7d
Data Analyst (Part-Time – 1 Day Per Week)
Upham Inns Support Centre (Home Counties) —Berkhamsted
- Part-time
- Hospitality
- Microsoft Excel
- Hotel
Quick apply
Regulatory Affairs Manager
Sonoco Metal Packaging Exec —Wantage
- Sales
- Engineering
- English
Quick apply
Finance Analyst – Head Office Functions
Dominos —Milton Keynes
- Full-time
- ERP systems
- Microsoft Office
- Analysis skills
11h
Research Lead
Taylor and Francis —Milton
- Full-time
- Hybrid work
- Annual leave
- Work from home
Quick apply
13h
Reward Manager – Reward Policy, Terms & Governance
Centrica —Windsor
- Management
- Project management
- Bachelor's degree
DLP Policy Lead
Primark —Reading
- Analysis skills
- Communication skills
3d
Lead Game Security Engineer
Rebellion —Oxford
- Full-time
- C++
- Leadership
- Free parking
- Relocation assistance
Quick apply

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Senior Support Centre Analyst
Celestra Ltd —Milton Keynes
Your role includes managing calls, scheduling engineers, and keeping all parties informed to ensure smooth service delivery.
Up to £29,000 a year
Business Information & Reporting Analyst
Network Rail —Milton Keynes
HNC/HND or equivalent qualification in a relevant subject. Coordination of programme governance alignment activities, RAID log, sharepoint document management…
£35,582 - £43,400 a year
2d

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senior support centre analyst jobs near thame, oxf

Senior Support Centre Analyst

Celestra Ltd -
Milton Keynes

Apply Now

Job details

Full-time
Up to £29,000 a year

Benefits

Cycle to work scheme
Free flu jabs
Tech scheme
Employee assistance programme
Private medical insurance

Qualifications

Organisational skills
Communication skills

Full job description

About the Role
You’ll be the main point of contact for clients, engineers, and end-users, ensuring maintenance and service requests are handled promptly and within the SLA. Your role includes managing calls, scheduling engineers, and keeping all parties informed to ensure smooth service delivery.
Our core hours are Monday to Friday, 8:30 am–5:30 pm. The Support Centre operates 7 days a week with shifts between 6:00 am and 9:00 pm. Weekend shifts (typically 1 in 4) are remote, with two weekdays off in return, and occasional overtime may be required.

What You’ll Do:
Customer Service: You’ll deliver high-quality support, responding promptly to queries and escalating issues when needed.

Service Request Management: Log, track, and update all service jobs, ensuring accurate documentation and timely closure in line with SLAs.

Engineer Scheduling: Assign engineers based on skills, location, and availability; review and process their reports and paperwork.

Job Completion: Ensure all jobs are completed, closed, and invoiced accurately and on time.

Coordination: Work closely with Logistics and Warehouse to ensure timely stock delivery for installations.

Communication: Keep clients informed on job progress and internal teams updated on issues like stock or resource availability.

Time Management: Prioritise tasks to meet daily objectives and maintain smooth service operations.

Task Management – monitoring daily tasks for the desk and allocating accordingly

Quality and Accuracy – spot checks across systems to improve service and internal mentoring/training

Finance – raise PO’s, prepare jobs for invoicing and POR’s accurately checked and approved each week

Client Reporting – assist SDM in preparing and issuing monthly client service reports (data analysis)

What You’ll Bring:
Attention to Detail: You’ll accurately record and track information with strong organisational skills.

Communication: You’ll maintain a professional telephone manner with clear verbal and written skills.

Independence: You’ll take initiative and ownership of tasks, working confidently on your own.

Trustworthiness: You’ll handle confidential information responsibly and adapt to changing needs.

Flexibility: You’ll maintain a positive attitude and be available to work weekends when required.

What We Offer

Career Development – Ongoing professional development and clear internal progression routes

Bonus Scheme – Discretionary. Paid twice yearly (June and December)

Private Medical Insurance – Including 24/7 digital GP access, so you’re covered round the clock.

Holiday Trading – Fancy a bit more time off? You can buy extra holidays anytime throughout the year.

Cycle to Work Scheme – Plus seasonal health perks like free flu jabs and eye tests on us.

Tech Payment Scheme – In partnership with Curry’s, spread the cost of your next must-have gadget.

Brilliant Discounts – Enjoy savings on the high street, in restaurants, and on your travels

31-day holiday (not inclusive of Bank Holidays)

Employee Assistance Programme (EAP) – 24/7 confidential support, whatever life throws your way.

Recognition & Rewards – From Star of the Month to Team Hug and spontaneous shout-outs

Office Perks

Modern Offices – With parking, pool table, ping pong, and our very own pub garden for a proper summer BBQ.

Fresh Fruit Delivery every week, plus breakfast and lunch on site

On-Site Treats – A daily coffee van to perk you up, and an ice cream van when the sun’s out.

Team Socials – From team parties to charity fundraisers, there’s always something going on.

Apply Now

Next Post Project Coordinator

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Refine Your Search

senior support centre analyst jobs in thame, oxf

Senior Support Centre Analyst

Quality Assurance Manager

Head of Service Desks - Reading, UK

Senior Director, Information Technology EMEA

Project Coordinator

Senior Financial Analyst

Advisor - Reporting & Business Analysis

Finance Analyst

Data Analyst (Part-Time – 1 Day Per Week)

Regulatory Affairs Manager

Finance Analyst – Head Office Functions

Research Lead

Reward Manager – Reward Policy, Terms & Governance

DLP Policy Lead

Lead Game Security Engineer

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