About NTT DATA Business Solutions:
NTT DATA Business Solutions Group (NDBS) is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.
As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations.
Our clients trust our deep experience and proven approaches - all around the world.
Our Change Assurance Practice has been growing consistently over the last 4 years and the services delivered by this team remain a key strand of the NTT DATA Business Solutions growth strategy. There is a significant market opportunity to help existing new customers achieve their digital transformation goals with the addition of change management and project-based training services.
Our Senior Change Management and Training Consultants are encouraged to support the growth of this important line of business and contribute to the evolution of the practice itself by putting forward ideas and innovations to improve either client or colleague benefits.
On the job training is provided on the NTT DATA Business Solutions project toolset.
Job Summary:
As the Senior Change and Training Consultant you will be responsible for leading and managing change activities confidently across IT led transformation programmes, ensuring that all impacted stakeholders are engaged, supported, and prepared for change. Working with our proven methods for each implementation type you will apply relevant approach for the change activities agreed within the relevant Statements of Work.
Core Competencies:
- Change leadership delivery: Lead end-to-end change activities for complex transformation programmes, including change strategy, develop change training plan, conduct change impact assessment, develop change action plan, and execution of change activities against plan/SOW.
- Stakeholder management influence: Build relationships, facilitate workshops, and secure alignment buy-in from senior stakeholders, delivery teams, and end users.
- Learning strategy training delivery: develop training strategy/plan, curriculum, and training needs analysis; track learning activities against the plan, deliver virtual, in-person, and blended training.
- Communications enablement content: produce change communications,that support adoption and sustained change.
- Measurement, reporting risk management: define and track KPIs, manage risks/issues, report progress, and drive continuous improvement through feedback and post-implementation reviews.
- Digital enablement tools: leverage change and training tools (e.g., Enable Now, WalkMe) and AI tooling to improve learning effectiveness, user adoption, and delivery efficiency.
- Natural curiosity to understand customer and programme context and programme purpose to ensure deliverables contribute to the required outcomes.
Supervisory Responsibilities:
- Depending upon the programme you may or may not have supervisory responsibility for other OCM professionals that may be part of the NDBS OCM team or part of the client organisation.
Duties/Responsibilities:
- Act as a key member of the project team, working closely with client stakeholders to assist the successful delivery of change initiatives.
- Apply the OCM methodology to manage and deliver change activities in line with programme objectives to deliver high-quality Business Change deliverables on time, in line with programme plans and statements of work (SOW).
- Lead stakeholder engagement efforts to ensure alignment and commitment across the organisation.
- Provide leadership and direction to change teams where required, ensuring effective collaboration and delivery.
- Provide technical support for Change and Training tools (e.g., Enable Now, WalkMe) when required.
- Share knowledge and best practices within the wider OCM team to enhance methodologies and approaches.
- Contribute to business development activities, by providing input and responding to RFPs, and participating in pre-sales activities.
- Support our continuous improvement mindset with recommendations for enhancement or innovation.
Change Management Support:
- Assist in the development and implementation of change management strategies to drive successful adoption of new technologies, processes, and systems.
- Conduct change impact assessments and stakeholder analysis to understand the scope of change and identify areas of resistance.
- Assist the creation of communication plans, ensuring that all stakeholders are informed and engaged throughout the transformation process.
- Help manage resistance and address concerns by working closely with end-users and leadership teams.
Training Program Development and Delivery:
- Design and develop training materials and documentation for the learning and adoption of new systems and processes.
- Deliver training sessions (virtual, in-person, or blended) for different audiences, ensuring that training is tailored to the needs of both technical and non-technical stakeholders.
- Create and maintain user guides, manuals, and online resources to reinforce training and provide ongoing support.
- Assist the development and management of a comprehensive learning management system (LMS), including course registration, content updates, and user feedback collection.
Stakeholder Engagement:
- Collaborate with key stakeholders, including project managers, technical teams, and business units, to ensure the alignment of change and training activities with project objectives.
- Participate in regular meetings and workshops to update stakeholders on change management progress and training outcomes.
- Provide ongoing feedback and recommendations to improve the change management and training processes.
Measurement and Reporting:
- Assist in the development of key performance indicators (KPIs) to measure the success of change management and training initiatives.
- Track and report on the effectiveness of training programs and change management activities, identifying areas for improvement.
- Participate in post-implementation reviews to assess the success of change adoption and long-term sustainability.
Continuous Improvement:
- Continuously monitor and assess emerging trends in change management and learning methodologies to ensure that training materials and strategies are innovative and aligned with best practices.
- Suggest and implement improvements to the change and training processes based on client feedback and industry standards.
Qualifications:
- Ideally PROSCI or Advanced APMG Change Practitioner.
Required Skills / Abilities:
Experience:
- Proven experience in Organisational Change Management, ideally within large-scale transformation programmes.
- Strong stakeholder management and engagement skills, with the ability to influence at all levels.
- Experience in applying structured change methodologies and adapting them to different organisational contexts.
- Proven ability to assess change impacts, develop change strategies, and execute plans effectively.
- Working with AI tools for the OCM Training workstreams.
Skills:
- Strong communication and facilitation skills, with experience in developing and delivering change communications and training.
- Experience in leading or working within change networks to drive adoption and sustain change.
- Experience of leading Training as part of IT implementation programmes and experience of developing Training strategies, Training Curriculum and Training Needs Analysis.
- Experience of and strong knowledge of business processes to effectively analyse and advise on interdependencies, process and role impacts.
- Experience of explaining system processes in a business context.
- Ability to analyse complex situations, identify root causes, and develop creative solutions to challenges that arise during change initiatives.
- Familiar with using AI tools.
- Supporting customers with the adoption of AI tools.
Personal Attributes:
- Comfortable working in fast-paced, complex environments with multiple stakeholders.
- A proactive and solutions-oriented mindset, with the ability to anticipate challenges and develop mitigation strategies.
- Experience in SAP-related change management projects is highly desirable.
- Natural curiosity to understand and resolve challenges.
- Interest in ongoing learning and development.
- Willingness to travel and work flexibly to meet project demands.
- Excellent English language skills both written and verbal.
- Due to our customer reach extending across Europe and beyond, there may be opportunities to use language skills.
