concession manager Work, Jobs in thames ditton, sry (with Salaries)

Department Manager Women's 2nd Floor
Selfridges —London
- Hybrid work
- Sales
- Store discount
- Annual leave
Quick apply
Concession Manager
Monica Vinader —London
- Management
- Customer service
- Travel
Quick apply
General Manager
TRG Concessions - Wagamama Cobham - Manager —Cobham
- £42,000 - £48,000 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
Store Supervisor
OKA DIRECT LIMITED —Kingston upon Thames
- Full-time
- Customer service
- Merchandising
- Employee assistance programme
- Employee discount
Quick apply
11d
Assistant Store Manager
OKA DIRECT LIMITED —Kingston upon Thames
- Full-time
- Sales
- Customer service
- Merchandising
- Employee assistance programme
- Employee discount
Quick apply
11d
Concession Store Manager
Mint Velvet —London
- Full-time
- Management
- Employee discount
Quick apply
Concession Manager
Annoushka Fine Jewellery —London
- Full-time
- Sales
- Microsoft Office
- Leadership
Senior People Operations Manager
Shack Events —London
- From £45,000 a year
- Weekend availability
- Bar
- Management
- Supervising experience
- Work from home
- Gym membership
Quick apply
General Manager
BarBurrito - Paddington Station —Paddington
- £35,331 - £44,290 a year
- Full-time
- Restaurant
- Communication skills
- Employee discount
Quick apply
Assistant Store Manager | Kingston
REISS —Kingston upon Thames
- Full-time
- Customer service
- Product management
- Retail management
- Employee assistance programme
- Employee discount
Quick apply
Assistant Merchandiser
Schuh —London
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Communication skills
- Employee assistance programme
- Employee discount
Concession Store Manager (Mamas & Papas at NEXT)
Mamas & Papas —London
- Full-time
- Employee discount
Quick apply
Assistant Manager
TRG Concessions - The Curator Heathrow Airport T3 —London
- £35,617 - £38,987 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
Concession Manager
Moda in Pelle —Windsor
- Weekend availability
- Management
- Analysis skills
- Organisational skills
- Store discount
- Annual leave
Quick apply
6d
Assistant Manager
TRG Concessions - Giraffe Heathrow Airport T3 —London
- £35,617 - £38,987 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
Assistant Manager
TRG Concessions - wagamama Heathrow Airport T5 —London
- £35,617 - £38,987 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
Voisins Sales Floor Manager - Beauty Hall
States of Jersey —St. Helier
- Full-time
- English
8d
Quality Manager, WW Consumables Private Brands
Amazon EU SARL (UK Branch) —London
- Full-time
- Microsoft Excel
- SQL
- Project management
Head of Retail - UK & Ireland
Hugo Boss —London
- Management
- Customer service
- Human resources
Deputy Manager
Monica Vinader —London
- Management
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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Department Manager Women's 2nd Floor

Selfridges -
London

Quick apply

Job details

Benefits

Store discount
Annual leave
Company pension
Discounted gym membership
Employee discount
Paid volunteer time
Car scheme

Qualifications

Sales

Full job description

A bit about the role

As a Department Manager you will be the driving force behind your business, customer and team results. You will deliver an extraordinary customer experience whist meeting sales, service and profit targets. Facilitating teamwork, providing guidance and nurturing your team is at the heart of what you do, driving them to succeed, develop and grow.

Reporting to the Divisional Manager for your area of the store and working collaboratively as a team alongside several other Department Managers, the relationships you build with the stakeholders across the business will be critical to the success of your team and your department.

As Department Manager, you will focus upon four key areas:

Customer

Drive service excellence, including consistency in net promoter scores and improvement across all other key service drivers, including service satisfaction, approach, and product knowledge.
Build a strong clientelling mindset within the team, setting clear KPI targets to drive up customer frequency, number of customers on “My Yellow Book” and the number of established customer and successful appointments.
Demonstrate and develop your own understanding of your customer profile vs the competitor and use this information to drive elevate the customer service / product offer.

People

Coach and develop team on a regular basis, spending quality time with them, and providing clear and timely feedback which both recognises strong performance and addresses areas of improvement
Analyse team performance using team member metrics – including “Spotlight” (customer feedback) and other key performance metrics
Manage key people statistics for the department: conduct timely return to works, probation and performance reviews, investigation and disciplinary hearings and exit interviews
Be accountable for your People; responsible for the implementation of the team member lifecycle, including recruitment, talent mgmt and team member experience at all times
Drive the performance of the team to exceed expectations through agreeing and communicating standards and giving regular feedback and support around team performance with regular reviews in line with Selfridges P&D cycle
Create the extraordinary for our teams with recognising and rewarding team member performance in line with our company values and behaviours framework

Commercial

Drive your “own-bought” business and strategy, regularly identifying opportunities & risks by reviewing customer data, market trends and stock information, and collaborating with key stakeholders to action relevant commercial decisions.
Support the success of concession business by working collaboratively with the “Concessions Partnerships” team to identify growth opportunities
Floor walk with Visual Merchandising and Buying and Merchandising to manage and maintain best sellers and stock risks and follow up on agreed actions.
Embed a culture within your department and division that supports the “Prep / Perfect / Perform” model (London specific)
Ensure that you put the customer at the heart of what we do, optimising the clienteling tool to help retain and develop loyalty via clienteling.

A bit about us

Rewards and benefits

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.

Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
Generous annual leave that increases with length of service
Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations
Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
Defined pension contribution scheme
Generous bonus and/or commission scheme
Enviable team member discount including sale previews and double discount days
Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
Subsidised gym memberships
A sustainable car salary sacrifice scheme (subject to eligibility criteria)
Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
Access to a wide range of training programmes to help your career development

Read on to find out how you can play your part in Reinventing Retail…

Everyone is welcome

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.

To ensure every feels welcome, we offer support at every stage of the application and interview process. Should you need it, please let your recruitment contact know and they will be more than happy to help.

Our awards cabinet

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

Quick apply

Refine Your Search

concession manager jobs in thames ditton, sry

Department Manager Women's 2nd Floor

Concession Manager

General Manager

Store Supervisor

Assistant Store Manager

Concession Store Manager

Concession Manager

Senior People Operations Manager

General Manager

Assistant Store Manager | Kingston

Assistant Merchandiser

Concession Store Manager (Mamas & Papas at NEXT)

Assistant Manager

Concession Manager

Assistant Manager

Assistant Manager

Voisins Sales Floor Manager - Beauty Hall

Quality Manager, WW Consumables Private Brands

Head of Retail - UK & Ireland

Deputy Manager

I want to receive the latest job alerts for concession manager in thames ditton, sry

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