Delivery director Work, Jobs in Thamesmead, Gtl (with Salaries)

Service Delivery Director
HCLTech —London
- English
- Analysis skills
- Presentation skills
5d
Head of Delivery
High Speed Two (HS2) —London
- £91,000 - £122,026 a year
- Full-time
- Management
- Engineering
- Project management
11d
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
1d
Head of Delivery
Fat Beehive —London
- £65,000 a year
- Full-time
- Hybrid work
- Presentation skills
- APIs
- Agile
- Annual leave
Quick apply
Head of Member Experience & Support
PRS for Music —London
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Work from home
- Employee discount
2h
Sales Director Connected Services
Equans —Bow
- Full-time
- Customer service
- Project management
- Business
- Employee assistance programme
Head of Delivery, Platforms
London Business School —London
- Leadership
- School
- Annual leave
- Gym membership
Quick apply
13d
Head of Platform Delivery - Director
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Communication skills
- Annual leave
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
Global Head of Client Experience
Citi —London
- Full-time
- Marketing
- Customer service
- Master's degree
5d
Head of Sales & Business Development
Automotive Repair Systems Ltd —Orpington
- £50,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- Sales
Quick apply
9h
Head of Retail
InPost UK —London
- Hybrid work
- Salesforce
- Negotiation
Quick apply
7d
Customer Experience Director
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Agile
- IT
- In-person
Quick apply
11d
Head of Customer Support
Aptitude Software —London
- Weekend availability
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Quick apply
3h
Head of Delivery
Zaizi —Hammersmith
- £85,000 - £115,000 a year
- Hybrid work
- Military
- AWS
- Annual leave
- Work from home
Quick apply
Senior Programme & Service Delivery Directors
A.T.M Strategic Management Consulting —London
- £1,500 - £2,000 a day
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Project Director Delivery - Hospital Construction
Turner & Townsend —London
- Full-time
- Hybrid work
- Contracts
Quick apply
12d
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
4d
Head of Community Delivery
AllChild —West London
- £50,000 a year
- Full-time
Head of GTM Deals
BDO —London
- Full-time
- Sales
- Contracts
- IT
4d

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delivery director jobs near thamesmead, gtl

Service Delivery Director

HCLTech -
London

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Job details

5 days ago

Qualifications

Power BI
ITIL Certification
Programme management
Operations management
English
Tableau
Analysis skills
Presentation skills
Bachelor's degree
ITIL
Kaizen
Customer support
Business
Leadership
Communication skills

Full job description

City Of London, England
Job Summary

Job Title: Customer Experience Practitioner Location: Job Category: Customer Experience and Service Excellence Job Description: We are seeking a highly motivated and experienced Customer Experience and Service Excellence Manager to join our team. The ideal candidate will be responsible for enhancing service and operational excellence, identifying opportunities for improvement, implementing best practices, and leading initiatives to optimize customer and employee experiences. Key Responsibilities: Customer Experience (CX): • Onboard client's teams to the CX Program by conducting in-depth Customer Learning sessions, CX Maturity Assessments, and Voice of the Customer analysis. • Design, conduct, and evaluate studies to identify key customer interactions that need attention or improvement, documenting requirements. • Develop personas, journey maps, and other tools to lead teams through problem solving of complex business and technical challenges that directly impact the customer experience. • Analyze, quantify, and clearly articulate the value derived from program actions. • Design new and innovative customer interactions and touchpoints to enhance and differentiate our customer experience. • Prioritize, manage, and deliver people/process/technology initiatives that optimize the Customer Experience end-to-end and result in quantifiable CX metric improvements. • Regularly communicate progress and opportunities to all levels of the organization using engaging and informative content. Service Improvement and Continuous Service Improvement (CSI): • Review and recommend service level hygiene and improvement. Classification: Internal • Proactively assess operational practices across people, processes, and tools. • Drive Continual Service Improvement Programs across various client and digital workplace services domains. • Establish and implement industry best practices within our service delivery. • Make recommendations for tool adoption and maturity and drive implementation. • Drive improvements to support end-user and customer leadership experience. • Drive customer satisfaction. Foundation Services: Maturity Assessment, Benchmarking, and Best Practice Sharing: • Conduct GAP/Maturity assessments and share results with action plans. • Performance benchmarking with recommendations. • Establish best practice guidelines and frameworks. • Identify and enable learning and development opportunities. Qualifications: • Bachelor’s degree in Business Administration, Management Information Systems, Information Sciences, Engineering, Computer Science, or a related field. • Overall 8+ years with 5+ years of progressive experience in Service Delivery, Operations Management, or Customer Support. • Strong program management experience, including strategic planning, organization, execution, and follow-through. • Strong data gathering and analytical skills which translate to action for improvement. • Good presentation skills to build and share inspiring visual stories and use cases. • Strong collaboration and influencing skills at all levels. • Ability to adapt and change with the needs of the organization and business. • Understanding of digital workplace solutions that enable collaboration, communication, and knowledge sharing. • Recent experience as part of a Customer Experience organization preferred. • Excellent communication skills in English. Classification: Internal • ITIL v3 or above certification. • Experience in handling End User Technology Transition and Transformation Projects. • Experience in del

Key Responsibilities
1. Direct operations management and escalation handling by implementing best practices in workflow design, resource allocation, and issue resolution to ensure all client SLAs and internal metrics are achieved.
2. Drive process improvement initiatives using Lean, Kaizen, and data visualization platforms such as Power BI or Tableau to identify and resolve bottlenecks, enabling measurable gains in efficiency and quality.
3. Oversee escalation management protocols by setting up structured response mechanisms, analyzing root causes, and ensuring rapid resolution of high-impact incidents.
4. Guide and coach team leaders and managers by conducting regular performance reviews, sharing operational management frameworks, and promoting a culture of continuous learning and accountability.
5. Interpret and communicate operational performance trends using advanced data visualization tools, ensuring key stakeholders are informed and empowered to make timely decisions.
6. Champion innovation within operations by leveraging industry best practices and emerging technologies to streamline systems, policies, and processes supporting organizational growth.
7. Develop and maintain robust feedback channels with clients to proactively understand evolving requirements and ensure service delivery aligns with client expectations.

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delivery director jobs in thamesmead, gtl

Service Delivery Director

Head of Delivery

Head of Customer Operations

Head of Delivery

Head of Member Experience & Support

Sales Director Connected Services

Head of Delivery, Platforms

Head of Platform Delivery - Director

Head of Client Services

Global Head of Client Experience

Head of Sales & Business Development

Head of Retail

Customer Experience Director

Head of Customer Support

Head of Delivery

Senior Programme & Service Delivery Directors

Project Director Delivery - Hospital Construction

Head of Customer Value

Head of Community Delivery

Head of GTM Deals

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