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Junior Inbound Sales Representative

OEConnection -
Newbury

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Job details

Full-time

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Upselling
Process improvement
B2B sales
Relationship management
Telesales
Customer support
Customer interaction
Telemarketing
Communication skills
Add-on sales

Full job description

Job Summary/Objective
The Inbound Telesales department at our Newbury Office is growing rapidly, and we are looking for fun, outgoing personalities to match the energy within the team. The Telesales Representative is responsible for representing OEC and the manufacturers we work with, taking inbound calls within an assigned territory to sell automotive parts.
Key Responsibilities & Duties

Handle inbound calls to sell automotive parts to trade customers, garages, and bodyshops.
Build strong relationships with existing accounts and identify opportunities for upselling and cross-selling.
Accurately process orders, provide quotes, and advise on product availability and compatibility.
Meet daily, weekly, and monthly sales targets while maintaining high service standards.
Maintain detailed records of customer interactions and sales activity using CRM systems.
Collaborate with internal teams to resolve queries, ensure timely deliveries, and support customer satisfaction.
Stay up to date with product knowledge, promotions, and industry trends.
Contribute to a positive team culture by sharing insights, supporting colleagues, and embracing feedback.

Experience, Skills and Key Competencies

Have at least 1 year of experience in a call center or customer service role, with a proven track record of building and maintaining effective customer relationships.
Automotive parts experience is desirable.
Have exceptional written and verbal communication skills.
Be able to effectively consult with individual customer locations, understanding current business processes, and suggesting efficiency changes.
Have experience with CRM systems, call monitoring tools, and performance dashboards
Have ability to work independently and as part of a team in a target-driven environment
Familiarity with car parts, vehicle systems, or aftermarket catalogues (e.g., TecDoc, MAM) is a plus
Be resilient, organized, and able to manage multiple priorities under pressure.

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