Customer experience leader Work, Jobs in Thatcham, Brk (with Salaries)

Project Coordinator Team Leader
Netteam tX —Newbury
- £34,000 - £37,500 a year
- Full-time
- Customer service
- Project management
- In-person
Quick apply
8d
Assistant Manager
Starbucks —West Berkshire
- Part-time
- Leadership
- Store discount
- Employee assistance programme
Sales - Sales Advisor - UK
New Look —Newbury
- Part-time
- Microsoft Word
6d
Deputy Store Manager
Lidl —Newbury
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
7d
Stock Team Leader
GXO Logistics —Thatcham
- Up to £30,210 a year
- Weekend availability
- Microsoft Office
- IT
- Annual leave
- Employee discount
7d
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Short
NEXT —Newbury
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
4d
Warehouse Team Leader
GXO Logistics —Thatcham
- Up to £30,210 a year
- Full-time
- Microsoft Office
- IT
- Annual leave
- Employee discount
7d
Customer Success Executive (Junior)
Harris Computer Systems —Swindon
- £325 a day
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Annual leave
Client Administrator UK (On Call, Full-Time)
Telemedicine Clinic —Reading
- Weekend availability
- Microsoft Excel
- English
- IT
Customer Support Advisor
Hellios Information Limited —Oxford
- £26,250 - £27,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Computer literacy
- Free parking
- Work from home
Quick apply
12d
Logistics Team Leader
Auxillis —Reading
- £30,688 a year
- Annual leave
- Employee discount
Quick apply
7d
Supervisor - Burger King
Moto —Thatcham
- £28,800 a year
- Full-time
- Customer service
- Supervising experience
- Communication skills
- Employee discount
- Sick pay
Quick apply
4d
Sales Office Co-Ordinator
Saint-Gobain —Tadley
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
4d
Store Manager
Aldi —Alton
- £52,910 - £69,000 a year
- Annual leave
Tesco Shift Leader - Days - Newbury Superstore
Tesco UK —Newbury
- £15.59 - £16.86 an hour
- Full-time
- Employee discount
7d
Anthropologie Team Leader - Oxford 24h
Anthropologie —Oxford
- Part-time
- Sales
- Merchandising
- Supervising experience
- Annual leave
- Employee assistance programme
Complaints Team Leader
Castle Trust Bank —Basingstoke
- Full-time
- IT
- Financial services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Retention Team Leader
LetsGoCover —Farnborough
- £30,000 - £35,000 a year
- Full-time
- Management
- Sales
- English
- Health & wellbeing programme
- Gym membership
Quick apply
6d
Customer Experience Manager
Dunelm —Basingstoke
- Up to £33,000 a year
- Weekend availability
- Management
12d

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Project Coordinator Team Leader

Netteam tX -
Newbury

Quick apply

Job details

Permanent | Full-time
£34,000 - £37,500 a year
8 days ago

Qualifications

Driving Licence
Customer service
Project management
Certified Project Manager
Leadership
Communication skills
Project scheduling

Full job description

About the role:

As the Project Coordinator Team Leader, you will play a pivotal role in managing and leading a team of Project Coordinators within our Professional Services (PS) function. You will oversee the coordination of all activities related to service requests, project scheduling, and the optimisation of resources across both the PS and Field Engineering teams. Your leadership will ensure that engineers are aligned with the right projects, are equipped with the necessary tools, and operate at maximum efficiency. You will oversee the execution of complex, high-volume projects and ensure successful project delivery, maximising revenue and contributing to the overall success of the business.

Responsibilities:

Lead, mentor, and guide a team of Project Coordinators
Monitor and evaluate team performance, providing feedback, coaching, and development opportunities.
Act as the point of escalation for team members, ensuring challenges are addressed and solutions are implemented effectively.
Ensure the team adheres to best practices, policies, and procedures to maintain consistency in project coordination across all projects.
Oversee and manage the scheduling and assignment of engineers to incoming projects, ensuring efficient allocation of resources including holiday approval
Supervise the planning, execution, and monitoring of multiple concurrent projects.
Ensure that the team accurately tracks and manages project budgets, timelines, and deliverables, and that project boards are up to date with the latest information.
Coordinate project handovers between internal teams and plan client closure calls.
Serve as a primary point of contact for key clients, ensuring clear communication regarding project progress, status updates, and any issues that arise.
Prepare and present Engineer utilisation reports for the SLT, providing clear insight into resource allocation, capacity and overall team performance.
Track and manage project billing in line with each stage of delivery.
Creation and ongoing maintenance of project templates.
Assist your team in liaising with third-party vendors and stakeholders, ensuring alignment and smooth communication.
Foster positive relationships with external clients to ensure long-term satisfaction and repeat business.
Regularly monitor team workflows and processes, identifying opportunities for improvements in efficiency and quality.
Lead regular risk management reviews and contribute to the ongoing development of best practices within the team.
Ensure that all project documentation, trackers, and related materials are properly maintained, accessible, and securely stored in the appropriate systems.
Collaborate with internal teams, such as Sales, Engineering, Cyber and Service Delivery, to ensure project requirements and timelines are met.
Participate in regular team meetings, ensuring open communication channels and a collaborative approach to problem-solving.
Foster a culture of innovation within the team, encouraging creative solutions to challenges that arise during project execution.
Ensure your team adheres to company policies and standards, particularly regarding information security and compliance with the Information Security Management System (ISMS).
Actively contribute to a secure working environment by promoting data security awareness and best practices.

Experience:

Project scheduling and coordination experience
Experience coordinating a high volume of concurrent projects
Experience working with external clients
Excellent communication and customer service skills
High attention to detail
Highly organised with the ability to multitask
Previous experience within an MSP environment is advantageous
Autotask experience is advantageous
Project management certification is desirable but not essential

Personal Attributes:

· Friendly and professional.

· Have a passion for new and emerging technologies and thrive on developing an understanding of new solutions.

· Possesses good written and verbal communication skills and the ability to communicate complex technical issues to non-technical clients.

Keen to research new products and information around technical solutions that could provide answers and solve problems that benefit the whole team.
Feel that every day is a day of learning and knowledge.
Harnesses pressure to deliver results.
Full UK driving license and use of own vehicle is desirable but not essential

Diversity and Inclusion:

· We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.

Other:

· In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.

Job Types: Full-time, Permanent

Pay: £34,000.00-£37,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience leader jobs in thatcham, brk

Project Coordinator Team Leader

Assistant Manager

Sales - Sales Advisor - UK

Deputy Store Manager

Stock Team Leader

Customer Operational Delivery Manager

Short

Warehouse Team Leader

Customer Success Executive (Junior)

Client Administrator UK (On Call, Full-Time)

Customer Support Advisor

Logistics Team Leader

Supervisor - Burger King

Sales Office Co-Ordinator

Store Manager

Tesco Shift Leader - Days - Newbury Superstore

Anthropologie Team Leader - Oxford 24h

Complaints Team Leader

Retention Team Leader

Customer Experience Manager

I want to receive the latest job alerts for customer experience leader in thatcham, brk

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