Job Advert
Cordwallis Reading (HGV) are looking for an organised and process driven Workshop Controller to run an extremely busy HGV workshop. You must be able to think on your feet reacting quickly to any technical challenge that should arise. Supporting the Service Manager, knowledge in H&S systems, processes and practices are a must for this role.
The Workshop Controller must possess excellent communication skills - both to the technicians and providing relevant and clear information to the Service Team to pass back to Customers.
If you are passionate about delivering excellent customer service and are ready for a new challenge, this could be the opportunity for you.
On Target Realistic Earnings (OTE) – up to £49,000 per annum (DOE)
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Basic Salary up to £43,000+ depending on your experience to date (both technical and soft skills)
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Basic hours are 41 per week
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Monday to Friday typically 8am - 5pm (60 min unpaid break) plus 1 in 4 Sat mornings (usually the last of the month) (8.00am to 12 Noon)
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Bonus up to £6,000 per annum available on reaching targets (These are based on achievement of our Manufacturer Scorecard KPIs and Labour Sales)
Responsibilities:
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Maximising Gross Profit: To deliver gross profit in line with the business plan by maximising the number of hours sold, driving revenue per transaction through selling value, ensuring 100% adherence to the VHC process and maximise product sales.
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Workshop Loading: To distribute and control the issue of work to the Technicians to maximise quality, Productivity and overall efficiency. Maintain regular contact with front of house and bookings team in regards to available workshop hours.
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Communication: Proactive and accurate communication between Technicians, Front of house, Parts team, Warranty team and Customers.
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The team: To lead, motivate, coach and develop the team to achieve their daily / weekly / monthly and yearly objectives. Identify individual and team training needs and through liaising with the Group Technical Manager, ensure all training pathways are completed timely. Authorise and manage workshop team annual leave requests to ensure sufficient cover is available.
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Tooling & Calibrations: Maintaining workshop equipment – including arranging calibrations of tooling & equipment, ramps etc. Carry out regular tooling checks – including locating new tooling received from the manufacturer, updating Tools Infoweb and checking for new mandatory tooling required for audit purposes.
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Parts Liaison: To ensure a strong relationship is maintained with the parts department to maximise parts availability. Ensure that all displaced parts are immediately and clearly identified and placed in quarantine areas.
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Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair.
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Manufacturer Warranty Standards: To ensure that the manufacturers warranty standards are adhered to at all times.
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Customer Satisfaction (CSAT): To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of VWCV’s national average.
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Health & Safety: To ensure that a safe working environment is maintained in line with the Company’s Health & Safety policy and that general housekeeping and appearance are maintained at a high standard. Manage all areas of Workshop H&S – including visits by contractors, quality checking and rectification of defects. Immediately reporting any defect or deficiency to the Service Manager.
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Audit Standards: Ensure workshop documentation for Equipment and Tools are in line with ISO & Brand standards. Maintain the workshop to audit standard with regards to cleanliness and appearance.
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Additional Expectations: You may be required to undertake other tasks as reasonably required. This may include liaising with customers, working outside normal hours and covering duties within the service administration department, this list is not exhaustive.
Key requirements
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Experience in an HGV Workshop environment preferred
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Problem Solver – Actively seeking solutions
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Open Communicator – Encouraging collaboration
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Team Player – Working together to achieve goals
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Organised – Keeping to deadlines
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Flexible – Willing to take on a variety of tasks
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Health and Safety – Understanding of health and safety requirements
More about us!
Manufacturer training programmes available – we will support you with your desired career progression level plus a Cordwallis Management Programme to support you in all areas of Management.
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30 Days Annual Leave including Bank Holidays
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Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
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Holiday+ Purchase Scheme (up to 3 days available to purchase)
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Statutory Pension Scheme
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Accident Policy for all employees
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Uniform/PPE supplied
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Free Class IV MOT per year
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Mental Health First Aiders
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Referral bonus if you introduce your technician friends (£1500!)
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Paternity pay – Full 2 weeks
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Corporate uniform provided
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Cycle to work scheme
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Working for a friendly family business!
Working for Cordwallis is not just about the job - it’s about you too. This is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, accident insurance scheme, holiday loyalty scheme, cycle to work and the opportunity to develop your career up-to director level if that’s your ambition.
Cordwallis is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; LEADERSHIP, INTEGRITY (open, transparent, supportive), and FUN in terms of recognition for performing above and beyond and celebrate success in all we do and EXCELLENCE (People, teams, development).
If you feel you have the skills and expertise for this challenging role then please apply today.
Please be aware we can only accept applications from UK based applicants.
