Supply chain specialist Work, Jobs in Thetford (with Salaries)

Claims and Returns Coordinator
Zipwater —Dereham
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Continuous Improvement Specialist
Bleckmann Solutions UK Ltd —Bury St. Edmunds
- £31,430 - £44,900 a year
- Full-time
- Continuous improvement
- Warehouse experience
- Analytics
- Annual leave
- Employee assistance programme
Quick apply
Supply Chain Manager
Seed Environmental —Newmarket
- Full-time
- Analysis skills
- Employee assistance programme
- Sick pay
Quick apply
Night Trunk and Warehouse Operative
LF&E Refrigerated Transport —Norwich
- £33,134.40 a year
- Full-time
- Warehouse experience
- Free parking
Technical Delivery Manager - Renewables
SaveMoneyCutCarbon —Bury St. Edmunds
- Remote
- Management
- Schematics
- Continuous improvement
2d

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Claims and Returns Coordinator

Zipwater -
Dereham

Quick apply

Job details

Full-time
7 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Canteen
Employee assistance programme
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

Returns processing
Customer service
Logistics
ERP software
Continuous improvement
Continuous improvement cycles oversight
Management reporting
Root cause analysis
Communication skills

Full job description

Zip Water is an industry leading filtered boiling, chilled and sparkling water specialist, known globally for being home to the world’s most advanced range of drinking water solutions. We provide businesses and homes in more than 70 countries with an extensive range of high-quality drinking and hot water solutions, designed to transform the way individuals, organisations and businesses provide water, for good.

We are pleased to announce this exciting opportunity to join our Supply Chain team as a Claims & Returns Coordinator. This role is responsible for the end-to-end management, administration and continuous improvement of customer returns, carrier collections and transport claims processes. The role acts as the central coordination point between Customer Service, Logistics, Warehouse, Finance, Sales and external carriers to ensure returned goods, collection activities, customer credits and claims recoveries are managed efficiently and professionally.

The position will also drive return reduction initiatives, identify root causes, improve customer experience, maximize recovery of costs from carriers and customers, and provide KPI reporting and governance across the returns and claim function. This is an office-based role to be close to the warehouse returns and logistic teams.

Core Role & Responsibilities:

• Manage the complete Return Authorization (RAN) process from request through to closure.

• Coordinate customer returns and carrier collections.

• Manage transport damage, shortage, loss and non-delivery claims.

• Gather evidence and submit claims within carrier deadlines.

• Track claim progress and maximize recoveries.

• Maintain ERP/WMS return records.

• Produce KPI reports and trend analysis.

• Conduct root cause analysis and implement corrective actions.

• Support customer credits and recharge processes.

• Drive continuous improvement initiatives.

Requirements

Experience in logistics, returns, claims or customer service administration.
Strong Excel, ERP/WMS, communication, analytical and problem-solving skills.
Great attention to detail & organisation skills
Customer focused to ensure great service is delivered
Commercially aware

Benefits

25 days annual leave + bank holidays
Company Sick Pay (after qualifying period)
Full training and continuous support with your team
Modern canteen and break “chill out” areas
There’s onsite parking – we have plenty of space!!
Cycle to Work scheme available
A market leading company pension
Holiday purchase scheme
Life insurance
Employee rewards and discounts through Perks at Work
Option to join Health Care Cash Plan
24/7 365-day access to Employee Assistance Programme through Health Assured
Well-being programs – your well-being is important to us
Access to on-going learning and development with our online learning platform

Quick apply

Refine Your Search

supply chain specialist jobs in thetford

Claims and Returns Coordinator

Continuous Improvement Specialist

Supply Chain Manager

Night Trunk and Warehouse Operative

Technical Delivery Manager - Renewables

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