2nd line support engineer Work, Jobs in Thornbury, Bst (with Salaries)

IT Support Engineer
Giacom —Bristol
- £26,250 a year
- Customer service
- Windows
- Communication skills
- Annual leave
Quick apply
IT Support Engineer
iCOMAT —Gloucester
- Customer service
- IT
- Communication skills
9d
IT Service Engineer
Northstar IT Services —Clevedon
- £32,000 - £36,000 a year
- Full-time
- Azure
- Customer service
- Driving
Quick apply
6h

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IT Support Engineer
Giacom —Bristol
Act as the first point of contact for IT-related queries via phone, email, or ticketing system. Assist with user account management (password resets, access…
£26,250 a year
Quick apply
Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
Act as a key part of our 1st Line Support Team, resolving technical queries from customers. Provide excellent levels of service to our customers, communicating…
£26,225 - £29,000 a year
Quick apply

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IT Support Engineer

Giacom -
Bristol

Quick apply

Job details

£26,250 a year

Benefits

Annual leave
Company pension

Qualifications

ITIL Certification
Customer service
Windows
IT support
Communication skills
CompTIA A+
Help desk

Full job description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We're currently recruiting for an IT Support Engineer to support our colleagues in our Bristol office.

This is a key role for the success of our business, primarily being the first line of IT Support. The main responsibility of the Support Engineer is to provide first-level technical support to end-users, ensuring timely resolution of IT issues and maintaining high customer satisfaction.

What you'll be doing

Act as the first point of contact for IT-related queries via phone, email, or ticketing system.
Diagnose and resolve basic hardware, software, and network issues.
Escalate complex problems to 2nd line and other support teams.
Maintain accurate records of issues and solutions in the ITSM tool.
Assist with user account management (password resets, access requests).
Follow IT policies and procedures for incident / request handling.

Skills, Qualifications, and Experience

Essential skills:

Strong communication and customer service skills.
Basic knowledge of Windows OS, Microsoft 365, Mobile phones and common business applications.
Familiarity with ITSM tools.
Ability to troubleshoot common hardware and connectivity issues.
Problem-solving mindset and willingness to learn.

Desirable skills:

Previous experience in a helpdesk or IT support role (preferred).
IT certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous.

What's in it for you?

Investment in your future career with a variety of learning and development opportunities.
No dress code - embrace the freedom to bring your whole self to work.
25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
A pension plan for your future.
Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

Quick apply

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