Telephonist Work, Jobs in Thorne, Syk (with Salaries)

Telephonist
Absolute Cabs —Doncaster
- £13 - £15 an hour
- Part-time
- Bilingual
- Spanish
- Customer service
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Telephonist
Absolute Cabs —Doncaster
Answer incoming telephone calls promptly and courteously, ensuring a positive caller experience. This role involves managing incoming calls, providing excellent…
£13 - £15 an hour
Quick apply

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Telephonist

Absolute Cabs
Doncaster

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Job details

Part-time
£13 - £15 an hour

Qualifications

Bilingual
Spanish
Customer service
Upselling
English
Analysis skills
Data entry
Phone etiquette
Communication skills

Full job description

Overview

We are seeking a professional and personable Telephonist to join our team. This role involves managing incoming calls, providing excellent customer service, and supporting administrative functions within our organisation. The ideal candidate will possess strong communication skills, be organised, and able to handle multiple tasks efficiently. Fluency in both English and Spanish is highly desirable, along with the ability to demonstrate excellent phone etiquette and data entry skills. This position offers an opportunity to develop your communication and analysis skills in a dynamic environment.

Duties

Answer incoming telephone calls promptly and courteously, ensuring a positive caller experience
Manage multiple lines efficiently while maintaining professionalism and courtesy
Perform accurate data entry of caller information into organisational databases
Assist callers with enquiries, providing relevant information or directing calls to appropriate departments
Engage in upselling opportunities where appropriate to promote services or products
Support administrative tasks such as scheduling appointments or follow-up calls
Maintain organised records of call interactions for future reference
Demonstrate excellent communication skills and maintain high standards of phone etiquette at all times

Experience

Previous experience in a customer service or telephony role is advantageous but not essential; training will be provided
Proficiency in data entry with attention to detail
Bilingual abilities in English and Spanish are highly desirable, with strong verbal communication skills in both languages
Experience with analysis skills to assess caller needs and provide suitable solutions or recommendations
Knowledge of upselling techniques and effective communication strategies to maximise customer engagement
Ability to handle multiple tasks simultaneously while maintaining professionalism and composure during busy periods

Pay: £13.00-£15.00 per hour

Work Location: In person

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Telephonist

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