Guest service agent Work, Jobs in Thornton, Fif (with Salaries)

Casual Guest Service Agent
Hilton —Edinburgh
- £12.91 an hour
- Part-time
- Bar
- Customer service
- Computer literacy
Assistant Reception Manager
FAIRMONT —St. Andrews
- Weekend availability
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
Hotel Receptionist (Part Time)
Garner Hotel Edinburgh - Haymarket —Edinburgh
- £12.71 an hour
- Part-time
- English
- Hotel
- Front desk
Quick apply
1d
Front Office Agent
Dalhousie Castle —Bonnyrigg
- £12.71 an hour
- Full-time
- Hotel
- Front desk
Quick apply
12d
Administrative Assistant
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Google Suite
- Microsoft Outlook
- Databases
- Annual leave
Casual Night Guest Service Agent
Hilton —Edinburgh
- £13.42 an hour
- Part-time
- Hotel
2d
Front Office Porter
Kimpton —Edinburgh
- £13.54 an hour
- Full-time
- Hotel
- Front desk
- Restaurant
- Employee assistance programme
- Employee discount

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Casual Guest Service Agent

Hilton -
Edinburgh

Apply Now

Job details

Part-time
£12.91 an hour

Qualifications

Guest check-in and check-out
Guest relations
Customer service
Computer literacy
Food and beverage service
Computer skills
Cash handling
Communication skills

Full job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! - Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you!

A WORLD OF REWARDS

Hourly Rate of £12.91 per hour

We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost

Opportunity to work additional hours when you can

Free and healthy meals when on duty

Modern and inclusive Team Member’s areas

Exceptional Hospitality Starts with You

As a Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

What will I be doing?

Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required
Ensure that the Guest Service Supervisor is kept fully aware of any relevant feedback from guests and, or, other departments
Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues.
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Follow company brand standards

What are we looking for?

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Calm, efficient, and organised with great attention to detail
Ability to multi-task while maintaining a positive attitude when working with a Guest
Professional manner with an emphasis on hospitality and guest service
Ability to work on your own and as part of a team
Competent level of IT proficiency

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Apply Now

Refine Your Search

guest service agent jobs in thornton, fif

Casual Guest Service Agent

Assistant Reception Manager

Hotel Receptionist (Part Time)

Front Office Agent

Administrative Assistant

Casual Night Guest Service Agent

Front Office Porter

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