Water Delivery Coordinator
Circa £28,000 dependent on skills and experience
Fixed Term contract – until April 2027
Full time - 37.5 hours per week, working between the hours of 7am and 6pm
Huntingdon
Dive into a world of opportunity, and join our team!
Alpheus (a wholly owned subsidiary of the Anglian Water Group), specialise in providing innovative water and wastewater asset management services tailored for commercial and industrial clients. We are renowned for our advanced, commercially-focused solutions and our unwavering commitment to excellence.
We are looking for a Water Delivery Coordinator to join our Water Delivery team on a Fixed Term basis!
As a customer-facing first point of contact for an Alpheus key client, you will develop successful relationships with key stakeholders through regular communication to ensure delivery targets are met. You will coordinate requirements to deliver an efficient, sustainable, and resilient service.
This role is extremely busy and fast-paced and requires proven experience in working in a fast-moving environment with changing priorities. Every hour you could be changing direction of activity and there’s a need for attention to detail to ensure efficiencies are maintained.
You will grow with the role as the client requirements increase in both number and complexity.
This role will be part of an on-call rota for Saturdays between 7:00 and 13:00.
Key responsibilities
Work with the Key customer to process new delivery requests and ensure accurate scheduling
Attend regular meetings with customers and contractors
Ensure all requests and communications (emails, phone calls, Teams messages) are dealt with, within agreed service levels
Efficient scheduling and coordination of the customer requirements – once these are identified and understood, instruct the contractors to complete the work, maintaining regular communication with stakeholders to verify the status of work and ensure satisfaction
Process new water requests
Prepare and maintain spreadsheets/documents/processes to plan and record delivery information
Accurate maintenance and preparation of records of work completed and spend to support financial tracking and reporting
Problem solving – including vehicle changes, broken down vehicles, traffic accidents, ensuring you have identified the impact of these
Ensure all work requests are identified and understood, to enable work to proceed in a safe and efficient manner
Resolve stakeholder / haulier queries
Drive a culture of continuous improvement in Health & Safety, ensuring consistent standards are maintained
What does it take to be successful?
Self-motivated
Strong team player, with a willingness to support others, whilst taking ownership for tasks and problems
Comfortable working in a fast-paced environment and staying busy
Able to work on multiple different tasks at one time, and adapt and reprioritise as circumstances demand to meet requirements and timescales
MS Office expertise, with emphasis on Sharepoint and Excel
Proven communicator, able to interact positively with different audiences
Take pride in delivering high quality, accurate work on time
Able to deal with problems and concerns in an efficient helpful manner
We invest in our people - as a valued employee, you’ll be entitled to:
Personal private health care
Generous double match pension – contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%
24-hour Virtual GP service for you and your household
25 days annual leave – rising with length of service and the ability to buy more
Life assurance (up to 8 x salary)
Personal accident cover (up to 5 x salary)
Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paid paternity / partner leave. Opportunity for shared parental pay
Bonus scheme
Flexible benefits and working culture to support your wellbeing and lifestyle.
Inclusion at Anglian Water:
Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.
Closing date: Monday 27th July
Interviews: From 29th July onwards
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