Service engineer

2nd Line Engineer
Bechtle UK —Northampton
- £30,000 - £35,000 a year
- Weekend availability
- Hybrid work
- In-person
- Training & development
- Communication skills
- Annual leave
Quick apply
23h
3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
- £45,000 - £55,000 a year
- Full-time
- Windows
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Service Engineer – Progression to Team Leader
elix sourcing solutions —Northampton
- £40,000 - £45,000 a year
- Overtime
3d
Transport Coordinator
GXO Logistics —Kettering
- £32.34 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Applications Support Technician - Level 1
ASSA ABLOY —Olney
- Communication skills
Maintenance Team Leader, EMA5 RME
Amazon UK Services Ltd. —Kettering
- Weekend availability
- Maintenance
- Programmable logic controllers
- Continuous improvement
- Flexible schedule
Operations Coordinators
McIntyre Compliance Services —Peterborough
- £26,500 a year
- Monday to Friday
- Microsoft Powerpoint
- Writing skills
- Organisational skills
- Employee assistance programme
- Employee discount
Service Engineer
Kone —Peterborough
- Overtime
Control Panel Builder
DC Norris & Company Ltd —Great Gransden
- £16 - £18 an hour
- Overtime
- Schematics
- Assembly
- Programmable logic controllers
- Sick pay
Quick apply
14d
Project Engineer
OAL - Olympus Automation Limited —Peterborough
- Programmable logic controllers
- Travel
Quick apply
Reliability Maintenance Engineering Technician
Amazon UK Services Ltd. —Peterborough
- Weekend availability
- Continuous improvement
- Flexible schedule
Supervisor, Engineering
CECO Environmental —Huntingdon
- Full-time
- Hybrid work
- Engineering
- Supervising experience
- No degree
Fire & Security Systems Engineer
Serco Group —Clapham
- £40,000 a year
- Overtime
- Free parking
- Employee assistance programme
Warehouse Operative Part Time
GXO Logistics —Northampton
- £12.71 an hour
- Part-time
- Warehouse experience
- Employee discount
Class 1 Driver
GXO Logistics —Kettering
- £20.73 an hour
- Weekend availability
- Bachelor's degree
- Annual leave
- Employee discount
Warehouse Operative
GXO Logistics —Northampton
- £12.71 an hour
- Full-time
- Warehouse experience
- Employee discount
Automation & Systems Engineer
OAL - Olympus Automation Limited —Peterborough
- Schematics
- Software troubleshooting
- Programmable logic controllers
Quick apply
Production/Maintenance/Repair/Facilities Supervisor/Lead - Daventry, UK, Reliability, Maintenance and Engineering (RME)
Amazon UK Services Ltd. —Northampton
- Weekend availability
- Programmable logic controllers
- Continuous improvement
- Leadership
- Flexible schedule
Electrical Assembly & Test Technician
DC Norris & Company Ltd —Great Gransden
- £16 - £20 an hour
- Overtime
- Schematics
- Assembly
- Electrical experience
- Sick pay
Quick apply
14d
Installation Engineer
Rehlko —Huntingdon
- Overtime
- In-person
- Communication skills
- Mechanical knowledge
- Employee assistance programme

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service engineer – progression to team leader jobs near thrapston, nth

2nd Line Engineer

Bechtle UK -
Northampton

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
23 hours ago

Benefits

Employee mentoring programme
Annual leave
On-site parking

Qualifications

MCSA
Incident management
MCP
MCSE
Project planning
CCNA
Incident documentation
Internal department liaison
Network infrastructure
Equipment installation and commissioning
Technical support incident logging
Network support
Technical writing
Customer support
IT incident logging
Training & development
Citrix
Incident log maintenance
Communication skills
Help desk

Full job description

2nd Line Support Engineer

Bechtle are Europe's leading IT solution as service provider.

As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers.

Job Role Responsibilities

Provide 2nd line technical support for all customers
Ensure customer incidents are resolved as quickly as possible (on and off-site)
Take responsibility and exceed department Service Level Agreements
Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained
Provide technical guidance to the helpdesk team and field engineers
Create and maintain strong relationships with other business units
Ensure that customer and office solutions equipment/goods are installed to appropriate standards and industry best practice
Provide occasional support of managed services operations, including involvement of weekend tasks
Provide assistance to service team for technical design, implementation and support of customer incidents and projects
Undertake customer audits and create appropriate documentation
Create and maintain suitable customer infrastructure / service documentation
Assist with the planning of internal and customer project work
Accountable for the change control process and the upkeep of digital records
Ensure that each service incident or installation is tested as per the client’s sign off process and that this information is stored correctly
Assist in the training and development of service helpdesk staff and field engineers
Work under own initiatives as part of the service team to ensure high quality support to clients
Undertake tasks identified by service helpdesk, service team leader or technical manager
Undertake any other duties as required, which are deemed necessary to satisfy the needs of the Bechtle
Ensure incident information is recorded accurately and in a timely manner
Ensure jobsheets are accurate and completed daily
Keep appraised of new and emerging technologies
Seek and highlight additional opportunities whilst reviewing customers infrastructures
Suggest improvements for the on-going development of the service department

Job Requirements

Excellent customer communication skills
Can work on own intuitive.
Good written skills on job reporting and documentation.

What we offer

Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months)
Salary £30,000 - £35,000 Depending on experience
Location – close to the centre of Northampton with a modern, up to date living space
Culture – Social events, Supportive, Fun, Hard working o Perks – Incentives (holidays, vouchers, lunches, spot prizes)
Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
Subsidised health care/medical benefits
Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent o Progression Plan – training & mentor programme.

Experience

Minimum 2 years’ experience in a role of supporting servers, networks, printers, PC’s and applications.
Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations.
Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable.
Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPS’s, printers etc o Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable.

Reports to: Service Desk Team Leader

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

service engineer – progression to team leader jobs in thrapston, nth

2nd Line Engineer

3rd Line Service Desk Engineer

Service Engineer – Progression to Team Leader

Transport Coordinator

Applications Support Technician - Level 1

Maintenance Team Leader, EMA5 RME

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Project Engineer

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Supervisor, Engineering

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Class 1 Driver

Warehouse Operative

Automation & Systems Engineer

Production/Maintenance/Repair/Facilities Supervisor/Lead - Daventry, UK, Reliability, Maintenance and Engineering (RME)

Electrical Assembly & Test Technician

Installation Engineer

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