It apprentice Work, Jobs in Three Bridges, Wsx (with Salaries)

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IT Apprentice

Hanoto Technology
Lewes

Quick apply

Job details

Full-time | Apprenticeship
£8 an hour

Qualifications

Technical troubleshooting
Desktop support
Driving Licence
Ticket management
No experience needed
Analysis skills
Computer hardware
Technical support incident logging
Network support
Customer support
Application support
Communication skills

Full job description

About the role

Hanoto Technology Ltd is looking for an IT Apprentice to join our technical support team on a full-time apprenticeship.

The successful candidate will work alongside experienced IT professionals, providing first-line technical support to our business clients while completing an industry-recognised IT qualification.

This is a practical, customer-facing role involving the investigation and resolution of day-to-day IT issues. You will gain experience across computer hardware, software, Microsoft 365, cloud services, networking, cybersecurity and modern business IT infrastructure.

We see this apprenticeship as a genuine opportunity for someone to build a strong foundation for a long-term career in IT. Hanoto Technology is a growing company, and we are committed to investing in the person who joins us. We will put as much effort into supporting your development as you put into the role, helping you expand your technical knowledge, gain confidence and take on greater responsibility as your skills grow.

Key responsibilities

Responding to first-line IT support requests from business clients
Logging, updating and managing support tickets
Diagnosing and resolving common hardware, software and connectivity issues
Supporting users with Microsoft 365 applications and services
Setting up computers, user accounts, email accounts and other workplace technology
Installing and configuring hardware, software and peripheral devices
Assisting with device maintenance, updates and security checks
Supporting basic networking, Wi-Fi and connectivity troubleshooting
Providing technical assistance remotely, by telephone and in person
Escalating more complex technical issues to senior members of the team
Maintaining accurate records of support work and technical solutions
Following company procedures relating to cybersecurity, data protection and client confidentiality
Assisting with client projects, equipment installations and on-site support where required
Completing apprenticeship coursework, training and assessments alongside the role

Skills and qualities

A genuine interest in IT and technology
A willingness to learn and develop new technical skills
Good problem-solving and analytical abilities
Clear and professional communication skills
A helpful and patient approach when supporting users
Good organisation and attention to detail
The ability to manage tasks and follow instructions
The ability to work independently and as part of a team
A reliable, professional and positive attitude
A full, valid UK driving licence

Previous professional IT experience is not required, although personal, academic or voluntary experience with computers and technology would be beneficial.

Please note that a full, valid UK driving licence is mandatory for all applicants, as the role may involve travel to client sites.

Employment details:

Employment type: Full-time apprenticeship
Working hours: Monday to Friday, 9:00am–5:00pm
Driving requirement: Full, valid UK driving licence required

Location:
Hanoto Technology Ltd
Unit 3 Mill Farm
Barcombe Mills
East Sussex
BN8 5BT

Pay: £8.00 per hour

Application question(s):

Do you have a full, valid UK driver's licence?

Work Location: In person

Quick apply

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